Windows 10 includes a new Mail app which is simplistic and allows you to send and receive e-mail from multiple accounts. By default, it shows messages in your inbox folder grouped by conversations. Messages with the same subject appear grouped together in the message list. Some users find this view inconvenient and want to disable it. Let’s see how it can be done.
Windows 10 comes with a Universal app, “Mail”. The app is intended to provide basic email functionality to Windows 10 users. It supports multiple accounts, comes with preset settings to quickly add mail accounts from popular services, and includes all the essential functionality to read, send and receive emails.
Tip: One of the features of the Mail app in Windows 10 is the ability to customize the app’s background image. See the following article:
If you are unhappy with message grouping in the Mail app in Windows 10, it can be quickly disabled.
To Disable Message Grouping in Windows 10 Mail, do the following.
- Open the Mail app. You can find it in the Start menu. Tip: Save your time and use the alphabet navigation to quickly get to the Mail app.
- In the Mail app, click the gear icon to open its Settings pane. See the screenshot below.
- In Settings, click on Message list.
- On the next page, go to the Organization section.
- Turn on the option Individual messages under the label How do you want your messages to be organized?
Note: In some versions of the Mail app, the required option appears as a toggle switch under the Conversation section. You need to disable the option Show messages arranged by conversation as shown in the screenshot.
This will disable message grouping in the Windows 10 Mail app.
To restore the default look of your message list, enable the option Show messages arranged by conversation, or switch the Organization option back to Grouped by conversation, depending on what you have in your version of the Mail app.
Winaero greatly relies on your support. You can help the site keep bringing you interesting and useful content and software by using these options:
Share this post
About Sergey Tkachenko
Sergey Tkachenko is a software developer from Russia who started Winaero back in 2011. On this blog, Sergey is writing about everything connected to Microsoft, Windows and popular software. Follow him on Telegram, Twitter, and YouTube.
Leave a Reply Cancel reply
Connect with us
We discontinued Facebook to deliver our post updates.
Like many other popular email services, such as Gmail and Outlook, the Windows 10 Mail application will group your emails into conversations by default. This means that every email that is part of the same conversation will be listed as one message in your inbox.
While this can be helpful if you like to see a full email conversation in one place, it can also be confusing. If you prefer to see each individual email message as its own item in your inbox, then can definitely be an unwanted means of organization. Fortunately it’s also a setting that you don’t need to live with, and it can be turned off. Our guide below will show you how.
How to Disable Conversation Grouping in Windows 10 Mail
The steps in this article were performed in the default Mail application included with Windows 10. This guide assumes that you have already set up an email account in Windows 10 Mail. Note that, if you have more than one account in Windows 10 Mail, you will need to configure this setting individually for each account.
Step 1: Open the Mail app.
Step 2: Click the gear icon at the bottom-left corner of the window.
Step 3: Choose the Message list item from the menu at the right side of the window.
Step 4: Scroll down and click the circle to the left of Individual messages under Organization.
Have you noticed that emails you send in Mail include a line at the bottom that says “Sent from Windows 10 Mail?” Find out how to get rid of this signature completely or replace it with a signature of your own design.
Matthew Burleigh has been writing tech tutorials since 2008. His writing has appeared on dozens of different websites and been read over 50 million times.
After receiving his Bachelor’s and Master’s degrees in Computer Science he spent several years working in IT management for small businesses. However, he now works full time writing content online and creating websites.
His main writing topics include iPhones, Microsoft Office, Google Apps, Android, and Photoshop, but he has also written about many other tech topics as well.
The ‘Conversation View’ in Windows 10 Mail app helps to automatically view groups and display all of the messages originating from the same topic to help users keep track of long email chains, especially ones featuring multiple people. However, some people do not like it and want to disable the Conversation View in Windows 10 Mail App. Let’s see how to do this,
Disable Conversation view in Windows 10 Mail App
Please note that you can change the way Windows Mail displays messages to make it easier to find specific types of messages. Windows Mail includes a number of built-in view options, and you can create custom views as well. Fortunately, there’s a way to disable Conversation View in Windows 10 Mail App or Ungroup Conversations.
Click on the ‘Start’ button of Windows 10 and from the All Apps section, select ‘Mail’ app.
In the Mail App, click the Settings icon (gear image) at the bottom of the screen.
Instantly, a pane will appear on your computer screen. Once the pane flies out, select Options.
Now, locate the Show messages arranged by conversation and make your choice – Off or On.
Voila! The method worked for me and I successfully managed to disable Conversation View in Windows 10. Hope the method works for you too! Let us know your thoughts in the comments section below. This setting is configurable for every email account you have setup in the Mail app of Windows 10.
UPDATE BY ADMIN: THINGS HAVE CHANGED NOW. (Thanks John)
‘Options’ is no more found under ‘Settings’ section. Instead, there’s ‘Message list’ option visible from where you can navigate to Organization then choose Individual or Grouped.
For more information on Mail App in Windows 10 you can refer the following post on Windows 10 Mail app tips & tricks.
Date: December 9, 2018 Tags: Mail
How to disable Autocorrect or Spellcheck in Windows 10 Mail app
How to change order of email accounts in Windows 10 Mail app
How to fix error code 0x8019019a in Windows 10 Mail App
A post-graduate in Biotechnology, Hemant switched gears to writing about Microsoft technologies and has been a contributor to TheWindowsClub since then. When he is not working, you can usually find him out traveling to different places or indulging himself in binge-watching.
report this ad
Audience : Franklin University Office 365 Email users.
Disclaimer : The results and functionality of the following article only apply to the audience listed above.
What is Conversation View
Part of Microsoft Email, conversations allow you to reduce clutter in your inbox and follow email chains by grouping similarly-titled emails together. However, if Conversation View is enabled, it may appear as though emails are missing when searching for them, if that email contained in a email chain.
It isn’t immediately clear to first-time users how to turn this feature on, while those who have the feature inexplicably turned on sometimes can’t find how to turn it off.
If you respond to an older email in a conversation with Conversation View enabled, you may see the following message:
Office 365 (Online Email)
If you do not want to see all emails grouped together, follow these instructions to turn off conversation view. This change will then allow all emails to show separately in your Office365 mailbox.
1. Open the Setting Menu using the Gear icon.
2. In the settings menu, scroll down to see the option to turn off Conversation View.
Outlook (Desktop Software)
Here’s how you can enable Conversation View in three really quick steps.
1. Click the View tab at the top of your Outlook home screen.
2. Check the box that says Show as Conversations. To turn it off instead, uncheck the box.
3. Select the folder you want to apply Conversations view to.
And you’re done! If you’ve just turned the feature on, you’ll notice little arrows next to emails that have been threaded. Clicking on the arrow reveals all the messages that have been grouped together under that thread.
Email threads allows you to see all emails sent and received with the same subject line grouped together into one conversation. Threaded view has been available in macOS for a while, and is now available in the Mail app in iOS 10.
Threaded view is useful for preventing older emails from the same conversation from being lost. You can view the whole history of a conversation in one place. When threaded view is turned on, conversations are indicated by a double right arrow button to the right of the day/date. Tap this button to view the emails in the conversation.
When you tap on any of the emails in the conversation, that email opens, but you can also scroll up and down to access the other emails in the conversation.
Threaded view is on by default in iOS 10, but it’s easy to disable if you’d rather not use this feature. You must turn this feature on and off in the main Settings app on your phone, not in the Mail app, so, tap “Settings” on the Home screen.
On the Settings screen, tap “Mail”.
To turn off the threaded view, tap the “Organize by Thread” slider button so it turns white. If you want threaded view on, tap the slider button again so it turns green.
In threaded view, the newest messages in the conversation are at the bottom. You may want to turn on the “Most Recent Message on Top” option to make it easier to find the most recent messages.
Whether threaded view is on or off, you can move messages from one conversation into different folders or mailboxes. If you’ve done that, you can still view all the messages from one conversation in one place in threaded view by turning on the “Complete Threads” slider button.
With threaded view off, the messages from the conversation now display as separate messages.
If you don’t like using threaded view all the time, you can leave it off until you need to look through a conversation. When you turn it back on, all messages with the same subject line are gathered together into one conversation, even ones from other folders or mailboxes, if the Complete Threads option is on.
I don’t really like Conversation View and how it groups the emails together as it requires additional clicks to get to a specific message within the conversation.
Also, I couldn’t find back a message which I received last week only to find it back under “Yesterday” under a different “From” name of someone who replied later.
How do I disable Conversation View in OWA?
How to disable Conversation View in Outlook is quite easily found on the View tab. However, in Outlook on the Web, Outlook Web App (OWA) and Outlook.com, there is no such tab.
It is still quite easy to turn off Conversation View when using Outlook on the Web, OWA and Outlook.com, although the exact instructions depend on which version you are using.
Outlook on the Web; Exchange 2016, Office 365 and Outlook.com
In Outlook on the Web, you’ll find a dropdown link at the top right of your message list. When you click on this link, you can select various filters and sorting methods.
At the bottom of this list, you’ll find a “View as” section where you can choose between “Messages” and “Conversations”. Select “Messages” to turn off Conversation View.
Disabling Conversation View in Outlook on the Web.
Note: In the old Outlook.com interface, you’ll find the setting in the top right corner as well but the list of options to choose from is much shorter and you’ll have to deselect “Conversations” instead.
In OWA 2013, there is a link under the Search field called “Conversations by Date”.
When you click on this link, you’ll get a drop down list to change the View in OWA. At the bottom of the list, there is the option to turn off Conversations.
Disabling Conversation View in Outlook Web App 2013.
It works the same in OWA 2010, although it look a little bit different. You can also click on the View button above the Search bar to disable it.
Disabling Conversation View in Outlook Web App 2010.
Things to note about configuring the Conversation View settings
Note 1: The name of the dropdown link can be named differently for you. In Outlook on the Web, the link is named after the Filter that you have selected. In OWA, the name reflects the sorting order. In this case: “Items by Date”. When you click on it, you have the option to re-enable Conversation View.
Note 2: Conversation View is a per-folder setting. Unfortunately, there is no way to disable Conversation View for all folders at once. Any new folder that you create will also have Conversation View enabled.
Additional Conversation View settings
You can find additional Conversations settings in the Options section of OWA as well.
Outlook on the Web
- Click on the Gear icon in the top right corner left from your display picture and choose: Display settings
- In the fly-out panel, click on Conversations (next to Reading Pane and Message List)
- Don’t forget to press the OK button in the top left corner of the fly-out panel.
- Click on the Gear icon in the top right corner right next to your name and choose: Options
- Select the Settings section on the left
- Use the Conversations option group.
- Don’t forget to press the Save button in the bottom left corner.
- Click on the Options button in the top right corner below you name and choose: See All Options….
- Select the Settings section on the left
- Use the Conversations option group.
- Don’t forget to press the Save button in the bottom right corner.
Conversations settings in the Options page of Outlook on the Web.
– Last updated on September 30, 2010 by VG
If you are using Windows Live Mail 2011 (Wave 4) or later version, you might have noticed the newly added feature “Conversations” which groups emails from the same person.
Although its a good feature but some people might find it difficult to use and a bit annoying. This tutorial will teach you how to turn “Conversations” off in Windows Live Mail.
If you also want to disable conversations feature in Windows Live Mail program, simply follow these simple steps:
1. Open Windows Live Mail program and click on “View” tab in ribbon.
2. Now click on “Conversations” button and select “Off” from the drop-down menu.
3. That’s it. It’ll immediately disable the conversation feature in Windows Live Mail desktop program.
Published in: Gadgets & Internet
About the author: Vishal Gupta (also known as VG) has been awarded with Microsoft MVP (Most Valuable Professional) award. He holds Masters degree in Computer Applications (MCA). He has written several tech articles for popular newspapers and magazines and has also appeared in tech shows on various TV channels.
NOTE: Older comments have been removed to reduce database overhead.
I have the same problem but the solution above does not work for me. Windows Live Mail will not show list of Comcast messages no matter how Conversation is set in View. Further, List all email messages from all sources if blanked out in the selection box.
Any other ideas?
Is there a solution for turning off the conversations function for only certain conversations? I have email forms that come in via my web site. Because the subject line of those emails is always “Contact from your website…”, they get grouped together even though they are not associated with each other. I like the conversations function and would like to keep using it.
^^ I dont think you can turn the feature off for selected emails.
It is wrong to say above that conversations group “emails from the same person”. It is a group of messages on teh same subjct.
That aside, once you have conversations , the best use is to block or highlight a conversation as was done in Outlook Express.
Seems to me that with every advance we get more features we don’t want and loose some functionality we appreciated.
PS It would be nice if they could fix the spurious error messsage when using WLM as a simple newsreader.
Gmail tries to help you navigate huge email chains by grouping replies together in a single conversation thread where replies are listed sequentially. If you want to see each reply individually, however, you’ll need to switch this off. Here’s how.
Disable Conversation View in Gmail on Windows PC or Mac
To disable “conversation view” (or grouped email threads) in Gmail on your Windows 10 PC or Mac, you’ll need to do so from the Gmail website. Start by opening the Gmail website in your browser and signing in.
Once you’ve signed in, click the settings gear icon in the top-right corner.
This will open the “Quick Settings” menu panel. Scroll through the menu options and uncheck the “Conversation View” checkbox at the bottom.
Gmail will need to reload at this point, so press the “Reload” button in the pop-up box to allow this.
Once it’s been refreshed, your Gmail inbox will change, separating each email reply from any linked email chains. Alternatively, you can disable conversation view from the main Gmail settings menu.
To do this, select the settings gear icon, then click the “See All Settings” option.
In the “General” tab of the Gmail “Settings” menu, scroll down to the “Conversation View” section, then click the “Conversation View Off” option.
Once that’s selected, scroll down to the bottom and click “Save Changes” to confirm the change.
Gmail will automatically reload your inbox, showing each email separated from any previously linked threads.
Disable Conversation View in Gmail on Mobile Devices
If you’re using the Gmail app on your iPhone, iPad, or Android device, you can quickly disable conversation view in the app’s settings menu.
Disable Conversation View in Gmail on Android
To disable conversation view on Android, open the Gmail app and tap the hamburger menu icon in the top-left corner.
From the overflow menu, tap the “Settings” option at the bottom.
In the “Settings” menu, you’ll see a list of Google accounts that you’re signed in to.
Android users will see a “General Settings” option, which allows you to change settings for all accounts at once (including conversation view). Tap this option if you want to disable conversation view for all signed-in email accounts.
Otherwise, select one of the account email addresses from the list instead. This will only apply the change to that account, leaving conversation view enabled for other email inboxes.
In the “General Settings” menu (or individual settings menu for a specific email account), scroll down and find the “Conversation View” option.
Tap the checkbox to disable the setting.
The change will be applied immediately, so tap back and return to your inbox. This will remove email threading and ensure that each email you receive is listed separately.
Disable Conversation View in Gmail on iPhone and iPad
The steps to disable conversation view in the Gmail app on iPhones and iPads is similar to the steps for Android users, but the menus differ slightly. For instance, if you use an iPhone or iPad, you’ll only see email accounts listed, and won’t be able to disable conversation view for all accounts at once.
To start, open the Gmail app on your Apple device and tap the hamburger menu icon in the top-left corner.
From the menu panel, tap the “Settings” option.
You’ll need to tap one of the accounts listed in the “Settings” menu to disable conversation view.
In the settings menu for your chosen email account, tap the slider next to the “Conversation View” option. This will disable email threading immediately.
Once the setting has changed, tap back to view your inbox. If you want to apply this change to all accounts, you’ll need to repeat these steps for each additional account afterward.
If you read my write up last week, you may be aware that Windows 10’s Mail app added the option to disable Conversation View for all emails.
But there was a slight catch in that the feature was only available for the members of the Windows Insider Program.
This is due to the fact, that the Preview Builds of the operating system, have preview builds of the apps too. So that was the reason why we general build (Build 10240) users didn’t have the option yet. Microsoft’s Gabe Aul had tweeted earlier this week, that in fact it was available for all users, but was pointed out by other users that it wasn’t the case. Perhaps it was a teaser that it was coming soon?
Today, Microsoft quietly pushed out an update for the Windows Mail and Calendar App, which brings the version to 17.1608.42001.0. This is available from the Windows Store, so check for updates and install it.
This version adds the Conversation View, and here’s how to enable it in the app.
1. Click on the gear icon in the bottom left corner, to open Windows Mail Settings
2. Now on the right pane, click on Options.
3. Under the “View Settings” there is a toggle button, which says “Show messages arranged by conversation”.
4. It is enabled by default, click on the toggle to turn it off.
(Refer to the above image)
You will need to refresh your inbox, for the change to take effect. To enable this feature repeat the above mentioned steps. While this is a very welcome feature, it does have a slight drawback. The bad news is that this is not a global setting in the app. You will have to repeat the steps for each and every account you have added to the Mail app.
This is what an email with replies looks like after conversation view has been disabled.
Replies which you have sent will be in the “sent folder”, unlike in Conversation View, where all mails can be seen in a thread. Also, any new reply to the same conversation will be displayed as a new mail, well it will be listed as a separate new mail, with the older replies seen like an “other conversation”.
Here is what a “Conversation View” looks like.
Some may not like it, but some may prefer reading some mails as conversations. In my opinion, Microsoft could have kept it as a global setting and a checkmark for each account, which you can tick to enable conversation view for each account.