How to improve facial recognition in windows 10

If you’re having trouble signing in to your Windows 10 device with Windows Hello, here are some things to try.

Before you begin

Make sure you set up Windows Hello on your device. For more info on how to do this, go to Learn about Windows Hello and set it up.

Check for updates

Checking for Windows updates might fix issues you’re having with Windows Hello. Select Start > Settings > Update & Security > Windows Update .

Install any updates that you need. You might need to restart your device. Then try signing in using Windows Hello again.

Note: If you’ve set up multiple sign-in methods, like a password, a PIN, and Windows Hello, Windows will show those options at the sign-in screen. Select the option you want to use to sign in.

Windows Hello doesn’t recognize me, or I get an error message when I try to sign in

If your face or fingerprint didn’t scan properly, or if you’re using the wrong finger to sign in, you’ll get an error message when you try to sign in through Windows Hello. If that happens, sign in with a PIN or password instead, and then set up Windows Hello again.

If you get an error message that says Couldn’t recognize you. Please sign in with your PIN when you try to sign in with Windows Hello, follow the steps below to improve recognition. This error message can occur if you wear glasses and didn’t set up face recognition to recognize you both with and without your glasses. This might also occur if the device has been moved and the lighting conditions are dramatically different in the new location.

To improve recognition, select Start > Settings > Accounts > Sign-in options > Windows Hello Face, and then select Improve recognition.

Learn how to Improve Facial Recognition in Windows 10 with the help of simple and easy and guide that will help you to better protect your PC with your face recognition. So follow the below guide to proceed.

[dropcap]W[/dropcap]indows 10 lets the users easily unlock their desktop accounts through the great feature called facial recognition. This feature overrides the need to type in the password for the Windows user account, and the users just require to look into the camera with a smile! This amazing feature is quite very fast and it helps the users to bypass that small time resistance that generally occurs when they are in hurry to load up the Windows. Although this is a great feature but certainly for some of the reasons this facial recognition is not always worthy because it does lags or takes a lot of time to unlock the device sometimes.

For the reason that the facial recognition is not totally perfect, many of the users deny up this feature and tend to utilize that traditional password unlocks method only. Although the Facial recognition is not amazingly great but still by some methods the users could essentially make it worthy enough. Here in this article, we have discussed various methods and ways which all could be used to tweak up the performance of Facial Recognition on the Windows 10. After the application of all those ways and methods, the Facial Recognition might run blazingly fast enough without countering with any kind of issues. If you are also willing to unlock your Windows 10 quickly without any issues then utilize the Facial Recognition feature, and do not forget to boost its performance through the ways we have written below in this article. Just carry on reading this article and hence know about all those methods and ways for improving the Facial Recognition in Windows 10!

How to Improve Facial Recognition in Windows 10

Remember that before you begin with the method you should have the Windows Hello with facial recognition enabled. And for this, you need to follow up below step by step guide discussed below to proceed. So follow up the below steps to proceed.

Steps to Improve Facial Recognition in Windows 10:

1. Beginning up with the method, first of all, go to the Windows start menu and then search for the Settings. Go to the Settings Window Panel through this option and then forward ahead to the other step.

How to improve facial recognition in windows 10 Improve Facial Recognition in Windows 10

2. On the Windows Settings panel, you should see a number of Icons that all are arranged in a grid, look for the Icon naming Accounts and click on it. You will reach the screen inside the Settings panel where there will be your account information and on the left side of the panel, you will see the Sidebar with some different options.

How to improve facial recognition in windows 10 Improve Facial Recognition in Windows 10

3. Click on the option from the Sidebar naming “Sign-in Options“. On the other screen that appears inside the Windows Settings Panel just scroll down to look for the another option naming “Improve Recognition“.

How to improve facial recognition in windows 10 Improve Facial Recognition in Windows 10

4.Clicking on that option, you will be then prompted by the another screen which would take you to some process. Just follow it up by clicking on the “Get Started” button.

How to improve facial recognition in windows 10 Improve Facial Recognition in Windows 10

5. You will have to log in using the Windows Hello now, the Facial Recognition can also be used there to log in. After you get signed in successfully just click on the OK button.

How to improve facial recognition in windows 10 Improve Facial Recognition in Windows 10

6. This will turn on the Windows process under which it starts to Analyze your face using the device camera. Sit still for that moment and let the Windows recognize your face well. Remember to Look into the Camera and remain still for some moment without any eye movements. After the completion of the process close the panel or the Windows.

How to improve facial recognition in windows 10 Improve Facial Recognition in Windows 10

7. This method could be used for a number of times to better improve the functioning and recognition of your face by the Windows. This also faded away from the tendency of any lags or issues during the Working of Facial Recognition in Windows 10.

And this will help your PC to quickly recognize your face wherever you applied this face recognition for any of the security purposes. And also this will make the task quick with quick authentication. So implement this today.

So this was the easy method by which the Windows 10 users can easily improve the versatility and functioning of the Facial Recognition on the Windows 10. No user might get any issues with the facial recognition if they will apply up to the above method for a number of times. Apart from that if any of the users is still facing the resistive performance of the facial recognition then this would possibly be the cause of low hardware performance or any in-depth issue! Hope you like the guide, keep on sharing with others too. Leave a comment below if you have any related queries with this as techviral team is always here to assist you.

How to improve facial recognition in windows 10

If you have the right hardware, Windows 10 lets you unlock your computer with nothing but a smile. However, Microsoft’s facial recognition isn’t always spot-on. Here’s how to help Windows recognize you better.

Before you go through these steps, you’ll need to have Windows Hello with facial recognition enabled. If you haven’t set this up, you can check out our guide here. Windows Hello requires a compatible webcam, but fortunately there are some pretty good ones out there.

Once you’ve got facial recognition set up, search for Settings in the Start menu.

How to improve facial recognition in windows 10

Next, click on Accounts.

How to improve facial recognition in windows 10

In the side bar, click “Sign-in options.”

How to improve facial recognition in windows 10

Scroll down and click on the “Improve recognition” button.

How to improve facial recognition in windows 10

A new window will appear to walk you through the process. Click on “Get started.”

How to improve facial recognition in windows 10

Next, you’ll have to log in using Windows Hello. You can use facial recognition or the PIN you had to create when activating facial recognition. Once you’ve signed in, click OK.

How to improve facial recognition in windows 10

Windows will turn on your camera and start analyzing your face. Sit still for a moment or two and let it do its thing. Look directly at the camera and keep your face still.

How to improve facial recognition in windows 10

Once it’s finished, click Close.

How to improve facial recognition in windows 10

You can go through this process as many times as you need to. As Windows notes on the last screen, if you wear glasses, you may want to do this once with them on and once off. Ideally it should continue working even if you grow a beard or wear a hat, for example, but if Windows Hello ever stops recognizing you, try running through this process again.

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If you are anything like I am with my Microsoft Surface Book, you will have gladly setup the Windows Hello feature during the setup process soon after unboxing the gadget because the idea of not having to enter a password anymore every time you turn on your laptop sounds too pleasant to turn down.

The Windows Hello facial recognition feature allows people to put their mugs in front of the screen and the webcam then does its thing to detect that it is you sitting in front of the screen and then logs you in that way without the need of you so much as lifting a finger.

Windows Hello is a new feature that arrived with Windows 10. The problem for some people is that it isn’t always available for every device out there, so if it’s important to you then you need to do some research and find out the devices that have it.

If you—like me—did manage to buy a device that comes with the Windows Hello feature and you set it up, but it doesn’t seem to be recognizing your face very well, and as well as you’d hoped, there is something you can do about it. The Windows Hello feature lets you set it up again, so it takes another good look at your face, and that should be enough to fix the problem.

Improving the facial recognition with Windows Hello

Click on the “Start” menu from the left-hand side of the taskbar.

How to improve facial recognition in windows 10

Click on the “Settings” gear icon that is available from the left-hand side pane in the “Start” menu.

Click on the “Account” icon from the “Windows Settings” page.

How to improve facial recognition in windows 10

Click on the “Sign-in options” from the left-hand side menu.

How to improve facial recognition in windows 10

You then get the feature related to your signing in experience available from the right-hand side of the screen, including the Windows Hello feature that we want to adjust. Click on the “Improve recognition” button in the Windows Hello section.

How to improve facial recognition in windows 10

Click on the “Get started” button from the “Welcome to Windows Hello” setup screen (or you can click on the learn more link if you really want to learn more about the feature first and it opens up a new Windows with information coming directly from the Microsoft website relating to your Windows Hello experience.)

How to improve facial recognition in windows 10

Make sure your face is now squared up with the front of the computer’s screen and then click on the “OK” button from the screen that says you need to click on the OK button to continue.

How to improve facial recognition in windows 10

Keep looking at the screen because the software is currently analyzing your face.

How to improve facial recognition in windows 10

Wait until you get to the “All set!” screen where you then need to click on the “Close” button to shut the Windows Hello setup wizard down.

How to improve facial recognition in windows 10

Your Windows Hello experience should now be much better than it was before. If you are still having issues with it, then try doing it again and adjusting the angle of your face accordingly. For example, if it isn’t managing to detect your face very well when laying down, try tilting your head slightly to that same side and see if that helps.

Face-recognition is a super convenient feature that allows users to securely log in to their computers simply by looking at their device. It is one of the three available options that are bundled with the Windows Hello feature. The other two being, fingerprint and iris scan. The reason behind face-recognition is a no-brainer. Popular as the feature is, some users have complained that it stopped working after they updated Windows 10. This article outlines simple, straight-forward solutions of fixing Face-recognition (Windows Hello) not working after Windows 10 update.

Method 1: Update Drivers

It is possible that facial recognition isn’t working because the corresponding drivers are outdated. Follow the procedure below to fix this issue by updating drivers.

Step 1: Launch Device Manager by pressing Windows button and X key simultaneously and select Device Manager.

Step 2: Click Biometric Devices, right-click the device and select Uninstall.

How to improve facial recognition in windows 10

Step 3: Click the “Action” menu in the top bar and select “Scan for hardware changes”.

Windows will find and update the camera drivers.

Method 2: Enable Biometrics Via Local Group Policy Editor

Windows 10 facial recognition not working can easily be fixed by enabling biometrics. The reasoning behind using this method is that when updating Windows 10, a couple of system settings e.g. the Local Group Policy, could have been altered. This might have caused the malfunction of facial recognition.

Step 1: Launch the Run command by hitting the Windows key + R button on your keyboard.

Step 2: Type “gpedit.msc” then press Enter. This command opens the Local Group Policy Editor.

Step 3: Click Computer Configuration > Administrative Templates > Windows Components > Biometrics.

Step 4: Click “Allow the use of biometrics” setting.

Step 5: Check the “Enabled” option.

Step 6: Click “Apply” then “Ok”.

How to improve facial recognition in windows 10

Step 7: Click “Allow users to log on using biometrics”, click “Apply” then “Ok”.

Step 8: Reboot your computer.

Method 3: Rollback Camera Drivers

If Facial Recognition was working perfectly before the update, you could simply roll-back the settings by following the procedure below.

Step 1: Launch Device Manager by right-clicking the Start menu and selecting it.

Step 2: Click System Devices > Surface Camera Windows Hello.

Step 3: Click the “Driver” tab then click the” Roll Back Driver” button.

How to improve facial recognition in windows 10

Step 4: Select the driver that worked previously.

Step 5: Apply and save the changes then reboot the computer.

Method 4: Reset Facial Recognition Settings

Step 1: Launch the Settings app by clicking the Start Menu then the gear icon, or by simultaneously pressing Windows + I.

Step 2: Click Accounts > Sign-in Options.

How to improve facial recognition in windows 10

Step 3: Navigate to Facial Recognition and click “Remove”.

Step 4: Click “Get Started” and follow the prompts to reset the feature.

Step 5: Restart your computer.


The methods above show just how simple it is to fix Windows Hello not working after Windows 10 Creators Update. You can also change to the PIN or password to sign into your computer if for some reason Hello is not available or is having trouble recognizing your face. If you have forgotten your password, Windows Password Key is a beautifully designed and simple tool that allows you to reset or recover lost passwords for both standard and admin users in Windows 10.

‎01-28-2018 04:35 AM

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Face recognition lights blink for less than 5 seconds. Most of the time can’t unlock the computer.

Also, when trying to improve recognition, setup hangs and only option available is to cancel.

Windows has all updates installed.

HP Asisstant last update for IR Camera Driver was 1703.

On windows Device Manager, latest driver is 10.0.15063.11299 for HP Wide Vision FHD Camera.

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  • HP Pavilion x360 – 14-ba104na

‎01-29-2018 08:40 AM – edited ‎01-29-2018 08:41 AM

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Welcome to the HP Forums 🙂

I would like to take a moment and thank you for using this forum, it is a great place to find answers.

As I understand the windows hello face recognition hangs when you attempt to improve recognition,

Don’t worry as I’ll be glad to help, however, to provide an accurate resolution, I need a few more details:

Is this about the same computer with the back-light bleeding from your other post?

(If yes, please get yourself a replacement device from the store of purchase, if that’s an option otherwise Contact HP as that’s a hardware malfunction and can be repaired within warranty, free of charges)

Coming back to the issue with Windows hello, have you attempted to reinstall the windows hello application to resolve this issue?

Did the issue occur after installing the updates?

While you respond to that, here’s what you need to do:

Windows Hello log-in option for facial recognition may not be available as expected.

To resolve this issue, download and install the following SoftPaq: Click here to download

I’m leaving a few steps to Contact HP to have the device repaired for the back-light issues, if need be:

HP Support can be reached by clicking on the following link:

* Enter Product number or select to auto detect

* Scroll down to “Still need help? Complete the form to select your contact options”

* Scroll down and click on HP contact options – click on Get a Case & phone number.

They will be happy to assist you immediately.

If the unit is under warranty repair services under the manufacturer’s warranty will be free of charge.

If you would like to thank me for my efforts to help you,

feel free to give me a virtual high-five by clicking the ‘Thumbs Up’ icon below,

Followed by clicking on the “Accept as solution”.

Have a great day!

I am an HP Employee

‎01-29-2018 04:49 PM

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Right after I wrote posted the above I found that SoftPaq. Why wasn’t that automatically installed by the Support Assistant?

Right now I am not happy with my purchase. This laptop’s cooler is louder than my 5 year old Acer and the the display is faulty.

It’s pretty frustrating to be without a new laptop because it needs to be repaired.

‎01-30-2018 07:42 AM

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Thank you for replying with this detailed response 😉

I appreciate your time and efforts,

I’m glad you found the softpaq and got it working, that said, the HP Support Assistant only installs the recent updates on the device and if you have any specific issues, you will have to manually download them.

To discuss about your fan being louder than normal, here’s what I’ll need to know:

When was the last time it worked without these issues?

Any recent hardware or software changes made to your PC?

That said, Did you know that Generally, when temperatures inside the case rise above 35 degrees Celsius (95 degrees Fahrenheit), the risk of damaging important internal components increases greatly?

While you respond to that, Click here to see this video in full screen on YouTube to reduce Heat Inside the Laptop to Prevent Overheating, alternatively, you can Click here for step by step instructions.

Also, to resolve issues such as Fan is Noisy and Spins Constantly:

  • Updating your Notebook computer BIOS
  • Keeping notebook air vents clear and clean
  • Increasing the efficiency of the notebook to reduce heat
  • Using Windows Task Manager to identify corrupt processes
  • Selecting power save settings to shut off your computer when it is not in use

If none of the above helps resolve the issue, you are welcome to Contact HP as advised earlier to have the device either repaired or replaced accordingly.

If you would like to thank me for my efforts to help you,

feel free to give me a virtual high-five by clicking the ‘Thumbs Up’ icon below,

Followed by clicking on the “Accept as solution” button.

Have a great day!

I am an HP Employee

Windows 10’s Hello feature provides a wide variety of ways to log in to your laptop, from passwords to PIN numbers, fingerprint scans and even facial recognition. That last option requires an infrared or Intel RealSense camera. So far, that has been limited to select computers, like Microsoft’s own Surface Book and HP’s EliteBook Folio G1. You can also buy some external webcams that will provide this functionality.

It’s really cool, and it works really well. If you have the right hardware, here’s how you can set up Windows Hello’s face login:

1. Open Settings and choose Accounts.

2. Click “Sign-in options” on the sidebar and scroll down to Windows Hello. Click “Set up” under Face.

If you don’t have a PIN, you’ll need to set that up first. That’s located directly above Windows Hello.

3. Click Get Started.

4. Enter your PIN.

5. Stare into the webcam while Windows Hello scans your face. This procedure will be quick.

6. Click Improve Recognition for additional scans, or close the setup process. If you wear glasses or a hat, we recommend that you scan your face with and without them on.

The next time you log in to Windows, the camera will be searching for your face.

You can log into your Window 10 laptop or tablet by looking at your webcam. Here’s what you need and how to set it up.

The upcoming iPhone X might be Apple’s first to let you unlock the device with your face, but Microsoft was there first with Windows Hello.

Using your Windows 10 laptop or tablet’s built-in webcam, Hello uses facial recognition to get you in and working in under two seconds. It also works with more than a dozen apps like DropBox, iHeartRadio and OneDrive, so you can skip typing in a password.

Unfortunately, not every webcam will work with Windows Hello. Your PC will need an infrared (IR) camera to use the feature, which are more common in new laptops and two-in-ones from the past couple years, including those from Dell , Lenovo and Asus . If you’re not ready for a new PC, you can opt to buy a supported external webcam like Logitech’s Brio 4K Pro or Razer’s Stargazer. They’re pricey, but cheaper than buying a new laptop just to get facial recognition.

Check for Windows Hello compatibility

How to improve facial recognition in windows 10

The Microsoft Surface-like Lenovo Miix 720 has a built-in IR camera.

If you’re not entirely sure what, if any, Windows Hello support your computer has it’s very easy to check. In the Cortana search bar at the lower left of your screen type “sign-in options” or simply click on the the microphone icon and ask Cortana for sign-in options.

Once you’re on the sign-in options screen, you’ll see the Windows Hello options available to you. If your system’s webcam supports face recognition, you’ll see the option to set it up (likewise if you have a supported fingerprint sensor). Click “Set up” and you’re on your way.

Note that if the “Set up” button is grayed out, it’s because you must set up a system password before you can use other sign-in options. On the same screen, you click the Add button under the Password heading and create a password. Once that’s done, your Windows Hello options should no longer be grayed out.

Look at the camera

Once you click through to set it up, you’ll hit a “Welcome to Windows Hello” screen, which simply gives you a last chance to back out of setting it up. Don’t worry, though: If you decide you don’t want to use face recognition, you can delete the profile later.

Click the “Get started” button and the IR camera will turn on and scan your face. Just keeping looking directly at the camera until the blue status bar below your picture finishes. It takes just a couple seconds to finish as long as you keep your head still and looking at the camera.

Create a PIN

Once it completes, you’re given the option to improve recognition by running the IR camera scan again. You should do this if you regularly wear glasses or a hat so you can run the scan with those things on and off. Or run it with your head at slightly different angles while still looking at the camera.

After that, you’ll be asked to set up a PIN to get you into Windows if for some reason Hello is not available or is having trouble recognizing your face, which is a pretty rare experience in my testing. First, you’ll be asked to enter your system password, and then you’ll be asked to create a PIN, which cannot be the same as your password.

Look to unlock

In the Windows Hello settings under sign-in options, you have the option to automatically dismiss the lock screen if Windows recognizes your face. This means that as soon as you boot up or wake your PC from sleep, it will scan your face, unlock and take you to your Desktop or whatever you were working on last in less than two seconds. If you have this option off, you’ll be asked to dismiss the lock screen manually after Windows recognizes your face, which means clicking a mouse button, keyboard key or swiping your touchscreen. Otherwise, you should be all set up for facial recognition with Windows Hello.

If you’ve skipped using a system password in the past because you hate having one more password to remember, face recognition is a good better-than-nothing compromise. And it works so well, you might find yourself locking your computer down just to use it.

These Windows 10 PCs let you sign in with your face or finger

Let your fingers do the unlocking

Windows Hello can also be used with integrated or add-on fingerprint readers. They accomplish the same task, but require you to lift your finger to a sensor to quickly sign you into your computer and apps, make in-app purchases or sign into websites with Microsoft’s Edge browser. The setup process is essentially the same as the facial recognition, you’ll just use your finger on a sensor instead of looking at your camera.


xinshengdehuamei commented Aug 4, 2017


First, thank you for your great jobs !
I have got a image that only contains one head, then I call face_recognition.face_encodings function so that I can get facial features for classfication. But it works too slow to complete to get facial features real-time.
I am trying to change my computer system such as ubantu.

What I Did

The text was updated successfully, but these errors were encountered:

xinshengdehuamei commented Aug 4, 2017

I wonder how fast the face_recognition_model in your system? Can u share the model consuming time in your system? Thank you for sharing !

ageitgey commented Aug 7, 2017

I added a benchmark script to measure speed between different systems more easily:

xinshengdehuamei commented Aug 10, 2017 •

@ageitgey Thank you for your reply! I made a mistake that the face_recognition_model was tested by cpu core, and the model run really fast in ubantu by GPU. Is it possible that the dlib run by GPU in Windows such as Win10 ? I have compiled CUDA by VS2015 in my computer, however i do not know how to make the dilb run on GPU. I searched on the internet to try find the something, such as dlib-gpu and so on, using google, and got anything useless.

ageitgey commented Aug 10, 2017

I don’t use Windows much myself, so I don’t know much about how to set up dlib on Windows with CUDA.

In theory, dlib does support CUDA on Windows with the latest VS2015 update if you compile it correctly. Look at the newest comments on this thread: davisking/dlib#243

But I get the impression that most people use Linux right now so there aren’t many docs on using it on Windows. Sorry I can’t help more.

xinshengdehuamei commented Aug 10, 2017

@ageitgey Thank you all the same !

ageitgey commented Aug 10, 2017

Sure thing. If you do find a good solution for compiling on Windows w/ CUDA and write it up, please let us know so we can link to it 🙂

xinshengdehuamei commented Aug 11, 2017

@ageitgey Yes, of course, if i find one good solution, I would summbit it as soon as possible.

TheDogeOfTheInternet commented Sep 14, 2017

If you are using a library of known pictures that stay constant (or at least do not significantly change), then you can save the face encodings as numpy binary files and then read off of them later instead of calculating all of the face encodings again.

InsomniumBR commented Dec 28, 2018

I have the same problem here.
I have two machines with similar configurations I7, 16GB RAM, Nvidia.
One running linux (106 fps on face encondings) Another running windows 10 (1.78 fps)
Its so much different in performance.

I have already downloaded dlib, compiled it with CUDA and installed it on python.
Running this script:

returns me 1 device.

I don’t know what to try anymore, I think I will try processing this inside a linux container over windows 10 to check the performance.

InsomniumBR commented Dec 28, 2018

Adding some information that I found now:

I will try again recompiling and checking why not True.
But is it normal to take so much more time because not using CUDA?