Rebooting your modem is the first thing to try when something’s going wrong with your internet connection. It is often the simplest way to improve slow or spotty connections and resolve wireless issues.
Watch the video or read the instructions below to reboot manually or through the app. The modem style in the video may not match your own modem, but the steps are the same no matter what model you have.
Note: "Reboot" simply means to restart, or turn a device OFF and then back ON. We also call this "power cycle."
It’s important to note that all devices connected to your modem (or your modem’s wireless network) will lose their internet connection while the modem reboots. If your devices are configured to remember that wireless (WiFi) connection, they will automatically reconnect when the modem has fully restarted. Otherwise, you will need to use device settings to reconnect to WiFi after rebooting.
How to reboot manually
To reboot your modem manually, follow these steps:
Unplug the power cord from the back of the modem. Make sure you have unplugged the correct cord by checking that all the lights on the modem go OFF.
Green light ring on the C4000 modem shows internet connection
Green power, DSL and internet lights on a tower or box-style modem shows internet connection
How to use the My CenturyLink app to reboot
Did you know you can actually reboot your modem from anywhere with the CenturyLink mobile app?
Download the My CenturyLink app
Once you log in, select My Products at the bottom of the screen. If you have internet service, you’ll see a menu of options for internet. Tap on Reboot My Modem. Then, continue following the steps below.
Tap on the Reboot Now button. You can also choose to schedule a reboot for a later time (time zone based on modem’s location).
Wait while the app sends the command to reboot your modem.
The reboot is now in progress. Click "OK" on the message dialogue to return to the Reboot My Modem screen.
You’ll need to wait for a few mintues while the reboot completes. If you are near your modem, you’ll see the lights go off, and then start lighting up again as it boots up. Once the INTERNET light turns green, you know you’re back online.
Another way to know when the reboot is done is to watch your phone’s WiFi connection. You will lose your WiFi connection when the modem shuts down. Then, once it boots back up and starts sending out the wireless signal again, your phone will either auto-connect OR you’ll be able to see your WiFi network show up in the list of available networks.
It happens to everyone. You’re on vacation or simply not at home for an extended period and all of a sudden, your home security cameras aren’t accessible. Turns out your modem or router needs to be restarted. Problem is, you aren’t there, and won’t be for days or months. So, that’s our topic for today. How to remotely reboot a modem or router.
You’re a thousand miles away from home an want to check the action on your security cameras. Open the Nest app, or the Arlo app. It says camera is unavailable. Well, if you followed some of our advice in our related article called How to Remotely Reboot a Nest Cam, Samsung SmartCam or Other Security Camera then you used the WeMo Switch Smart Plug with your camera. Now get into your WeMo app and reboot that camera.
But what if WeMo isn’t connecting? Or, worse yet, what if the problem is the internet?
First Call the ISP
If the internet isn’t accessible, call your ISP. They can remotely send a reset signal to your modem to reboot it. On the other hand, if the modem is in a disabled, they will tell you that they won’t be able to do that. This is where it gets kind of maddening. If your modem can’t be reached by your ISP, ask them to check if there are any problems in the area. Hopefully they are aware but sometimes they aren’t. A recent personal experience had me going nuts for days and then suddenly, like magic, the problems stopped. All by itself. According to the ISP, nothing was wrong on their end. Sure.
And Now for the Modem and Router
You may reach the point where you have to remotely reboot a modem or router. Hopefully you have someone close by that can go to your home or office and pull the plug for a few minutes and plug it back in. If not, keep reading.
The device in the photo that accompanies shows the NetReset NR-1000US Automated Power Cycler for Network Devices in use. Plug the modem into the designated port and the router into the other. Set a time for a daily reboot. When the time is reached, the modem and router are powered down. First, the modem will be started. A minute later, the router gets rebooted. It’s important that you plug the devices into the proper designated ports because you want the modem to get rebooted first, then the router. Works reliably. So now, at 4AM daily, everything is power cycled.
Want to get more sophisticated than a fancy timer? Consider the MSNSwitch Internet Enabled IP Remote Power Switch. What makes this different is the embedded network logic. Plug your modem and router into the adapters, but also plug an Ethernet cable into the device. Periodic pings of a popular reliable site will take place. No answer is indicative of an internet failure and a reboot sequence ensues. Is it better than a fancy timer? Maybe.
Want something less sophisticated than the synchronized timer to remotely reboot a modem or router? We got you covered there too. Get a Stanley TimerMax Digislim 1-Outlet Digital Bar Timer 2-Pack and just set the one with router to be five minutes later than the modem. Use a one minute duration for the power off / on sequence for each device.
If uninterrupted access to your security cameras is important, and you plan to be away for an extended time, using one of these devices to remotely reboot a modem or router is a worthy consideration. Going weeks between views of the premises can potentially be avoided with the addition of one of these accessories.
Always remember though, some internet service providers are notoriously unreliable and will give you the wrong information more often than not. When they tell you nothing is wrong in the area, ask the neighbors if they are having a similar issue. You might be surprised (or not) to hear that they are having similar issues.
Network connection issues are very common. Most of you have bothered by different kinds of such issues. The easiest method to get rid of the issues is to restart your router and modem. Do you know how to restart a router and modem? MiniTool Software writes this post to show you how to do this job properly.
When Do You Need to Reboot a Router and Modem?
If you encounter the following situations, it means that there is something wrong with your network:
- You suspect your network doesn’t work as normal.
- Web pages are nor loading successfully.
- The movie you are watching freezes halfway.
- Your smart speaker suddenly stops playing music.
- Your phone and your laptop lose the network connection at the same time.
- You can’t see your NAS on your desktop.
- Your computer, phone, or other connected devices become sluggish when streaming and browsing online.
- And more…
Restarting, which is also known as rebooting, is an easy and good method to solve a device issue. For example, when your computer encounters issues, you can simply reboot your device because rebooting always fixes problems. If your phone is bothered by some issues, you can also reboot it to see whether the issues disappear. As to network issues, you can also restart your router and modem, and then check whether the issues can be solved.
No matter which case you are facing, restarting a router and modem can cool off the device and flush out its memory. Especially for old hardware, it is a good operation to restart the router after it works for a long time. Rebooting a router and modem can solve about 75% network and internet issues or more.
Suppose that you need to restart your router and modem to solve some network connection issues. You should properly restart them. Otherwise, you may lose your internet connection completely.
Do you know how to flush DNS on a Windows or a Mac computer? In this post, we will show you how to do this job on different operating systems.
How to Restart a Router and Modem Properly?
In this part, we will show you how to reboot a modem and router properly.
1. Unplug your router and modem. If there is other managed network hardware like network switches, you also need to unplug it.
2. You need to wait at least 30 seconds. During this time, the device can cool down and indicates to your ISP, computers, and other devices.
3. Plug in the modem. If you find it is not powered on, you need to press the Power button on it.
4. Wait about 60 seconds to allow your modem to authenticate with your ISP. And it will be assigned a public IP address.
A modem always has 4 lights: a power light, a received light, a send light, and an activity light. If the first three lights are stable, your modem is powered on normally. However, if there is an internet light, you need to wait until it is turned on to guarantee that the modem is getting internet from the ISP.
5. Plug in the router. You may need to press the Power button if there is an available one.
6. Wait about 2 minutes to allow the router to boot up. At the same time, your devices that use the network will begin to get new private IP addresses that are assigned by the DHCP service in the router.
If you have turned off the power for switched or other network hardware, you need to turn them on and then wait for a minute.
When your router and modem reboot successfully, you can go to check whether the network connection is back to normal.
If the issue persists, you will need to use other methods to solve the issue. You can try the solutions mentioned in this post: 11 Tips to Troubleshoot Internet Connection Problems Win 10.
ABOUT THE AUTHOR
Stella has been working in MiniTool Software as an English Editor for more than 4 years. Her articles mainly cover the fields of data recovery including storage media data recovery and phone data recovery, YouTube videos download, partition management, and video conversions.
Dmitriy Sadlovskiy is an accomplished network and systems engineer with 20 years of experience in troubleshooting, managing and securing network & server infrastructure.
With more people working remotely from home now more than ever, it is important to have a good grasp on how your router and modem works as they can both have an impact on your wireless connectivity.
What Does It Mean to Power Cycle Your Router & Modem?
Power cycling your router has nothing to do with riding a stationary bicycle (shocking, we know); it really just means to reboot your router by disconnecting it from its power source, waiting 15 seconds, and then plugging back in.
Why wait 15 seconds? Despite a router or modem being unplugged from the power source, it’s important to wait as some electricity could still briefly remain in the capacitors of the power supply.
Why Is It Important to Power Cycle Your Router & Modem?
Routers themselves are essentially little computers. Networking devices like routers and modems work the same way your regular computer would, which means they have a motherboard, memory, CPU, and software to make them function properly. These hardware and software components are prone to causing issues from time to time due to a variety of reasons. The same way your computer needs to be restarted every now and then in order to refresh running processes and clear cache.
Knowing how to reboot your router is useful because it’s one of the simplest solutions that can solve a range of connection problems. It doesn’t take much time and it might be the solution when you are experiencing no connection, slow connection, or other wireless issues. It does not matter what type of connection you have, whether it’s an old DSL modem or something more modern like cable, fiber, or a satellite modem. As long as a router is involved, it is important to know how to restart it.
How to Power Cycle Your Router & Modem
Many modems and routers have a power button and a reset button. The reset button is usually a pin hole located in the back of the device and requires a paperclip to reach. It is not recommended to enact the reset method as it could potentially reset your device to factory settings and wipe the existing configuration. The power button or a power switch allows users to restart the networking device without having to unplug anything. If yours has no power switch, though, it’s time to pull the plug.
While you could simply unplug your modem and router, wait for 15 seconds, and then plug them back in, a more thorough system-wide power cycle will help cover all your bases. This way, you don’t have to unplug over and over again. It might seem a little odd to have a tutorial on how to properly turn things off and on again, but when it comes to internet connection problems, there’s no fooling around!
Just follow these steps to power cycle your router and modem:
Step 1: Unplug the modem and router from the power outlet.
Step 2: Wait at least 15 seconds.
Step 3: Plug the modem back into the power outlet first, wait 1-2 minutes, then it’s time to power on the router.
Step 4: Wait for all panel lights on your cable modem to become green on before testing your internet connection.
Step 5: Connect to the network with your computer and test the internet connection. It’s always better to test this by connecting with an Ethernet cable if possible.
Why Wait When Power Cycling Your Router & Modem?
Patience is a virtue, but most of us don’t have a lot of it when it comes to our internet connection. You may be tempted to plug in your modem and router right after unplugging it, but trust us: wait at least 15 seconds prior to plugging it back into the power source.
It’s important that your router’s power is fully reset, which means it has drained all the power before turning it back on. Have you ever unplugged your phone’s charger out of the wall, and noticed your phone was still charging for a few seconds after? When you plug your modem or router back in right away, residual energy from the device could prevent a full restart, and that means your connection problems aren’t going away.
When you flick the power switch off, it completely cuts the power circuit within the device and discharges any residual energy. Even so, it might still be worth waiting 15 seconds before turning the power switch back on.
How Often Should You Power Cycle Your Router?
There is no perfect answer to this question. It’s generally a good rule of thumb to reboot the main router and modem every couple of months. As mentioned previously, a router reboot can fix your connectivity issues— from having no connectivity at all to getting bogged down by a slow connection.
What to Do if Router & Modem Problems Persist
Rebooting your router can work wonders, but if it comes to a point where you are forced to do it every day or multiple times a week to address connectivity issues, you may just need a new modem or router. In such a case, a call to your local ISP might be needed.
Even if you recently bought your router, that does not necessarily mean the router is using the latest technology to achieve better speeds or the latest available firmware updates. A modern modem or router will offer you better technologies so you can feel more confident in your internet connection and concentrate on surfing the net.
Power cycling your router and modem is a no-brainer solution that rarely needs to involve an IT professional. However, if your connection issues can’t be resolved by simply turning it off and on again, it may be time to call in the professionals. When your company partners with Electric, our team of IT experts can diagnose your connectivity issue and troubleshoot it for you.
Alternatively, we can handle the procurement and the setup of the new router, modem and even communicate with your local ISP on your behalf to make sure you get the best of your internet.
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Are you experiencing problems with your internet? Is it slow or not working at all? The first step any expert will tell you is that you should try to reboot or reset your router. Fortunately, rebooting or resetting your router is an easy process that anyone can do.
How To Reboot Your Router
If you’re experiencing Internet issues, the first thing you will want to try is rebooting or restarting your router. This is a soft reset and will not reset your router to factory settings and cause you to lose information. Normally, this is all it takes to fix Internet problems.
Step One: Locate Your Router
Your router is the device used to connect to the internet. It’s the device the technician hooked up when you first received your internet.
Step Two: Unplug your router.
Your router will have at least two cords attached to the back. One of these will be the cord to the modem and the other will be the router’s power cord. The modem cord will be the one hooked into your phone jack, while the power cord will be plugged into an electrical socket. To start, you want to unplug both of these cords, starting with the modem and then the power cord.
Step Three: Wait 30 seconds to 1 minute.
Don’t immediately plug the router back in. You’ll want to wait at least 30 seconds before plugging your router back in.
Step Four: Plug the modem back in.
The modem will be hooked into the phone jack. Reconnect this cord to the router and wait 60 seconds.
Step Five: Plug the router back in.
Wait anywhere from two to ten minutes.
Step Six: Test to see if the issue is fixed.
Try to sign back onto the internet and see if the issue has corrected itself. If the issue is not fixed, you may have to call your internet service provider.
How To Reset Your Router With a Reset Button
While rebooting your router and resetting your router sound similar, they are two different things. Resetting your router will return the device to its factory settings. This will reset your information and possibly cause you to lose your configurations and settings. It will also reset your username and password. Do this only if you know what you are doing.
Step One: Don’t unplug your router.
Unlike when you reboot your router, to reset your router, you’ll want to keep the device plugged in.
Step Two: Locate the reset button.
Most likely, your router’s reset button will be located either on the bottom or the back of the device.
Step Three: Hold the reset button for 30 seconds.
You might need a pen or a paper clip to press the button. Press the button for at least 30 seconds.
Step Four: Let the device power back on.
How To Reset a Router Without a Reset Button
If your router doesn’t have a reset button, don’t worry. It’s still possible to reset your router.
Step One: Find your router’s IP address.
In order to find your router’s IP address, go to your search bar and type in ‘cmd’. You’ll want to open the command prompt program and type in IPCONFIG. Press enter, and the number it shows you will be your IP address.
Step Two: Enter your username and password.
Your username and password will be what you set up with the technician when they first hooked up your internet. If you didn’t set these, they will be their default. You can find this default written on your router.
Step Three: Locate System or System Tools.
Click System, System Tools, or a similar option you have based on your router.
Step Four: Locate System Restore or find the return to factory settings option.
Find either System Restore or Factory Default. Click this and then confirm it.
Step Five: Let the router reboot.
What’s The Difference Between Rebooting a Router and Resetting a Router?
As similar as they sound, there’s a difference between a reboot and a reset. Rebooting your router is simply turning it off and turning it back on again, much like you would any other technology issue. Resetting a router will erase all of your settings and return it to the factory default.
Rebooting your router will help with issues like disconnected or slow internet, whereas resetting your router will help with lost passwords or corrupted settings. It’s recommended that you don’t reset your router unless you have done enough research or are being guided by an internet technician.
Resetting your router can cause problems and make it so you lose valuable information.
Should I Try Reboot My Router?
Is your internet slower than it should be? Has it slowed down lately? One thing you can do is check your bandwidth. Testing your bandwidth will tell you exactly how fast your internet is by diagnosing your upload speed, your download speed, and your ping.
Upload speed is how fast your computer can send information to the internet or how fast you can upload files. Download speed is how fast your computer can get information from the internet or how fast you can receive files. Ping is your internet reaction time.
If your speed is less than you want it to be, it may be time to try rebooting your router.
Rebooting My Router Didn’t Work…
If rebooting and resetting your router don’t fix your internet problems, it may be time to look into other internet providers. Bandwidth Place can help you compare top internet providers in the United States. By comparing providers, you’ll be able to find the provider in your area that can help you get top internet speeds for the lowest price.
By John Travis on 9/24/15 1:00 PM
WiFi outages leading to resetting your modem and router can be frustrating. Last summer, I spent a week volunteering at a youth camp. The cellular reception in that part of the Arkansas Ozarks is sketchy outdoors and nonexistent indoors. Even as remote as the camp is located, there was one place on camp to get WiFi. The “Internet Lounge”, as it became known, always had people stacked up, leaching bandwidth in order to check email, upload photos to social media, and connect to what was happening in the civilized world.
From time to time, the internet would slow and eventually stall completely. Everyone would start getting frustrated so I would reboot the modem, and get us back to cruising speeds-for a while. Everyone thought we had a faulty modem. There may have even been a petition to get a new one.
This was the way of camp. Hurry up and do what you have to do before the modem crashes again. It was probably rebooted 3 or 4 times a day during those 5 days.
I just recently discovered the internet connection was only a 1.5 Meg connection. I also found out there was a college guy streaming Netflix in an adjacent room. Netflix recommends at least a 5 Meg connection. There’s no wonder it kept crashing. It was trying to take the 1.5Mbps connection it was being fed and split it between 6-10 people who were fighting to get more and more of its precious commodity. Poor little fella: it tried to keep up, but eventually it would throw its hands up in defeat.
If constantly restarting your system fixes your problem, the problem may not be your equipment. The problem may be your internet speed.
Since then I heard about a business that was having the same problem. They replaced their router in hopes of fixing their problem. When that didn’t change anything, their internet service provider increased their bandwidth to the next tier. They had to incrementally increase their internet speed two more times before their router finally quit crashing. They were surprised to discover just how much bandwidth they were truly using.
You can only divide your internet connection so far before you stop surfing and start floating.
If you have to reset your modem and router more than a couple of times a month, talk to your internet service provider. If your equipment isn’t functioning properly, replace it. If it’s working the way it should, then consider increasing your internet speed.
If you want to see what speed you’re getting, click the speed test button below.
A power recycle can set things straight for your WiFI device
If you own a WiFi router, you know the drill. When the internet goes down at home, you unplug the device, wait an excruciating minute, and plug it back in. For some reason, rebooting your router seems to do the trick.
Routers are like small computers: They use memory, a processor, and an operating system. And that means they too benefit from a fresh start every now and then.
Most internet service providers assign a temporary IP address—a series of numbers that function much like a street address—to each of your personal mobile devices to help them send and receive information. The static addresses, which are more expensive, are usually reserved for business use.
And so, the IP address for your phone or laptop can change at any time. And, when your router doesn’t catch on to that change, the network connection gets out of sync. That’s when a quick reboot of your router can set things straight.
If you’re in the market for a new router, read our WiFi face-off: Orbi vs. eero vs. Luma.
With users adding things like smartphones, smart TVs, and WiFi-enabled home security devices to their networks, though, we’ve reached the limits for old-school router technology. "As we bring in more and more devices that connect to the network," says John Kim, the director of product management for the smart home automation company Control4, "our tolerance for crappy internet is really dropping. Now people have 10, 15, 30 different devices that connect to the internet and that’s increasing the demand on that networking load."
When that happens, your router can run out of memory or slow down until the system grinds to a halt. With less than 1GB of on-board memory, the average wireless router can get hung up in download requests. But a quick reboot of your router will flush away all that baggage.
And during a reboot, routers are pretty good at finding channels with less traffic, thereby raising their performance speeds.
If your WiFi problems persist, you might need a new router. The latest models support the 802.11ac standard, which can effectively handle 20 or more devices. By contrast, the 802.11g standard—introduced in 2003—was designed to handle two or three. And, in an era when service providers can send signals at speeds of 900 Mbps, an outdated router might max out at 100.
But, for WiFi routers that simply need a quick reboot every now and then, consider using an outlet timer adapter to get them that break. You plug one of these nifty little devices into an outlet and program it to recycle the power at a certain time each day. Like, say, 3 a.m., when no one in your family is online.
A basic adapter—designed for lamps and Christmas lights—will perform the job for $15. But, if you’re willing to pay a bit more, you can also buy one that completes the task at 3 a.m. on weekdays and 7 a.m. on weekends (in case you decide to pull an all-nighter).
For more information on these WiFi devices, check our wireless routers buying guide and ratings.
Learn how to restart your Wi-Fi gateway or modem to get your internet up and running.
How to restart your gateway or modem
Use Smart Home Manager to restart your gateway
- Arris NVG599
- Motorola NVG589
- Pace 5031NV
- Pace 5168
- Pace 5268AC
- 2Wire 3600HGV
- 2Wire 3801HGV
- 2Wire 3800HGV-B
- Sign in to Smart Home Manager and select Network.
- Scroll to and select Home Network Hardware.
- Select Wi-Fi Gateway and then Restart.
- Select RESTART again
Restart your gateway or modem manually
- Unplug the power cord from the back of your gateway or modem.
- If you have an internal battery backup, remove it.
- If you have DSL, unplug your phone cord from your modem or gateway.
- Wait 20 seconds.
- Put the internal battery back in, if you have one.
- Plug the power cord back in. If you have DSL service, reconnect the phone cord, too.
- Wait up to 10 minutes for the gateway or modem to restart and your Broadband light to turn solid green.
Try connecting to your internet after restarting your gateway.
If you still have problems, make sure your device isn’t defective. Learn about the status lights on your gateway or modem.
If you’re having problems with your AT&T U-verse router, such as being unable to connect to the internet, try disconnecting it, waiting a few seconds, and then putting it back in. If it doesn’t work, you may try resetting it to factory defaults. If you have any difficulties or queries, or if your AT&T U-verse modem won’t reset, contact AT&T for assistance. So how to reset the AT&T router? Read our step-by-step guide to find out.
How To Reset AT&T Router
Factory resetting your router or modem is occasionally essential while troubleshooting or setting up a new network. Users of AT&T U-Verse may also restore their devices to factory settings.
Your WiFi name and password will be erased if you reset your device. Before you begin, make sure you’re ready to reset the device.
1. You Should Restart Your AT&T Wi-Fi Gateway
Consider resetting your AT&T Wi-Fi gateway or router if you’re having problems connecting to it from your home devices or can’t access the internet after you’re connected. To begin, disconnect the gadget from the wall or power strip it is connected to. You’ll also want to disconnect the phone connection from the device if it’s a digital subscriber line, or DSL, a modem that connects through a regular phone line.
Remove the internal battery if the router has one for backup and unplug the router from all power sources. Make a mental note of how the battery goes into the gadget so you can correctly replace it. If you’re not sure if it has a battery, read the paperwork that came with it or seek online using another device linked to the internet, such as a mobile phone connected to the cell network.
Wait 20 seconds after all power has been unplugged. Then, if you have one, replace the battery and reconnect the gadget to the phone line if necessary, as well as the power outlet. Return the gadget to its original location and wait up to 10 minutes for it to restart.
2. Reset the Factory Settings on Your Router
You can reset your router to factory settings if restarting it isn’t enough. Any custom modifications you’ve made to its setups, such as selecting a custom Wi-Fi network name or a specific IP address, will be lost.
Hold the reset button on the AT&T router for at least 10 seconds to restore factory settings. Wait for all of the lights to turn green, then double-check that the broadband or status light remains solid green. The AT&T U-verse modem will not reset its factory settings if you don’t press the button down long enough, however it may reboot.
3. U-verse Modem Lights from AT&T
If your AT&T U-verse modem isn’t working, the lights on it might help you figure out what’s wrong. There are usually indicators that indicate the condition of the modem’s connection to Wi-Fi, electrical power, battery life, and the AT&T external network.
Each of these lights has a variety of color-coded states that may be used to show the device’s condition. To figure out what the lights are attempting to tell you, go to AT&T’s website and look up your modem’s online documentation.
4. Other Suggestions for Troubleshooting
If you’re an AT&T client who’s having problems with your internet router, you may always call AT&T for help. If you don’t have AT&T, contact your own internet provider.
To begin, it may be beneficial to try to narrow down the issue. Check to see whether several devices are experiencing issues connecting, or if only one is, in which case it might be a device issue. Check the modem lights to see what they’re reporting and see if it fits your experience.
You may also try changing any physical cords hooked into the router, such as phone and Ethernet connections if they have been broken.
As a result, the query is, “How can I reset my AT&T bgw210 router?”
Turn the Arris BGW210-700 ATT router around so you can see the back panel to find the reset button. While the router is turned on, take a tiny sharp item and press down on the reset button for around 10 seconds. This starts the reset process, which might take several minutes or longer.
What should the lights on my ATT Uverse modem be?
The WiFi Gateway is turned on if the power indicator is solid green. If the power light is blinking red, the machine is doing a self-test to ensure appropriate operation. The solid red power light indicates a problem, it indicates a problem: the device is unable to boot up or a fault has occurred.
Frequently Asked Questions
Resetting the modem and inspecting wires and connections is advised if you have a Blinking or Solid Red Broadband light: Reset your modem: For 20 seconds, press and hold the reset button on the modem’s back. This might get your services up and running. Examine the connections: they might become loose if knocked into.
Connect your gadget Connect an Ethernet wire from your router’s internet connection to the AT&T gateway’s yellow Ethernet connector. Check to see if your router is on the same network as the AT&T gateway. This may result in IP address conflicts. The AT&T gateway is configured to 192.168. x by default.
As a result, we had AT&T come out and replace the router with a somewhat better one. However, according to the firm, you may still connect your own Wi-Fi router to one of the gateway’s LAN ports and use that for wifi instead of the Wi-Fi that comes with AT&T’s gateway.
Here’s how to get your AT&T connection up and running: Connect one end of the green wired connection to your gateway’s green broadband port. Connect the other end to your wall’s AT&T Broadband jack. Plug the black power wire into an electrical outlet and connect it to the rear of your gateway.
This is one of the rare instances when I would advise against using a router. They’ll make the gadget “less secure” at random, making it easy to secure it again. The only thing I wish they had done was to allow this to operate with the router (due to their inability to provide bespoke software-built routing/custom control). This, I believe, will offer them greater control over their router firmware and hardware, allowing them to use their own firewalls instead of relying on the crappy router firmware.