How to report a tweet on twitter

How to report a tweet on twitter

It’s not a secret that social media platforms have been used to spread hateful messages. But with millions of users on any given site, putting an end to such abusive language is no small task. If you’ve ever wondered what happens when you report someone on Twitter, it largely depends on the situation, according to a spokesperson. And now, the social media platform is updating its rules surrounding hate speech amidst a rise in violence against religious minorities.

Twitter’s online help center walks you through how to report abusive behavior, but a Twitter spokesperson tells Bustle that what happens behind the scenes isn’t the same in every situation. "It depends on the context of the situation of the report itself and the reporter so we want to be mindful of that," the Twitter spokesperson says. "Understanding that, we want to act as quickly as possible too. And that does mean that sometimes we may make mistakes and when we do, we also know that we need to strengthen our appeals process so that people can let us know and we can remediate as quickly as possible." According to the Twitter spokesperson, transparency is of utmost importance to the social media platform.

Twitter communicates with people frequently and consistently, whether they are the ones who reported someone or they are the ones being reported. The constant communication between both is to ensure the platform understands everything that has occurred and can make an informed decision about whether a violation took place.

If Twitter determines its policy was violated after someone is reported, that person may be put into a read-only version of Twitter for a while before they’re allowed to tweet again. They may also face permanent account suspension, depending on how severe their offense is.

Twitter’s dedication to ensuring a safe and accountable environment is behind its most recent update addressing hate speech. Now, the site will ban any language that dehumanizes religious groups. A blog post from Twitter Safety, which describes the update, reads:

According to the Twitter spokesperson, this is something the company had been considering for a long time, especially after reading through public feedback submissions regarding their policies. The spokesperson says they learned that many people had concerns about whether or not Twitter would be able to follow through on rooting out hate speech, and that’s part of the reason it’s updating its policy. "We wanted to see how this can help instill a sense of understanding with regards to how we address the work and how we address the content that’s on our platform before we bring this over to more groups," the spokesperson explains. In other words, Twitter’s latest update to its hate speech rules probably won’t be its last.

When Angie Konrad tweeted that the heating was switched off on her train, she did not expect the operators of that line to read the message and alert the driver to switch the heating on so she could enjoy the rest of her journey in comfort.

Twitter is enabling companies to engage in a much warmer relationship with their clientele, but when things go wrong for the customer, it is also the best way to get grievances resolved quickly and in real time says comedian David Schneider, who is also a Twitter expert and runs social media consultancy That Lot.

"If you're 29th in the queue on a phone call, only you know that. It's you and the person who's keeping you on hold. But if you tweet, it's public and it could be picked up, and I think companies are very aware of that," says Mr Schneider.

A bad review or negative comment can be retweeted by millions, and companies are often keen to defuse customer anger very quickly in a public space such as Twitter. If it is done cleverly, it can even work in a company's favour.

"I remember there was a time where there was an outage on O2 on the network and they were getting a hell of a lot of bad press," says Mr Schneider. "People were tweeting very aggressively at the O2 account and about O2 – it was trending.

"They happened to have a very skilful, self-deprecating, humorous person on their Twitter feed at that time who dealt with the abuse in a very amusing way."

Mr Schneider says it was interesting to see a wave of criticism turn to positive comments from the customers.

When a complaint is treated with a personal touch, it can even go viral on Twitter. For instance one Argos customer service representative chose to reply to customer Immy "Badman" Bugti's complaint using the same street style he had used in his tweet.

A shortened version of the messages read: "@Argos_online: Yo, wen you gettin' da ps4 tings in moss side? Ain't waitin' no more."

"@BadManBugti: Safe Badman. We gettin' sum more PS4 tings in wivin da next week, y'get me."

The company response from Argos was retweeted over 1,500 times within the space of a few hours.

Jo Causon, chief executive of the Institute of Customer Service, says consumers are becoming much more savvy and expect organisations to relate to them as real life human beings and not simply transactions any more.

"One of the key things that we're seeing in the changing world we're all living in is that we want to have better dialogue, not just monologue, with our organisations," says Ms Causon.

According to a poll of 2,000 people by the communications agency Fishburn Hedges and Echo Research in April 2012, 36% of people had used a social media platform to contact a big company and 65% said it was a better way than call centres to get in touch with companies.

It was not just confined to the young either, with 27% of people aged over 55 having used social media to complain.

Ms Causon expects complaints via Twitter to only increase in popularity with the growth of social media.

"A lot of us at the moment are not complaining necessarily through Twitter, but as we progress, it certainly is a medium of choice, and organisations will need to be able to respond appropriately," says Ms Causon.

With almost 15,000 complaints a day about financial services in 2013, according to complaints data from the Financial Conduct Authority, Hannah Moore from BBC Radio 4's Money Box programme monitored the Twitter feeds of eight of the major banks for a working day and found problems were not necessarily resolved on Twitter, but it did help push requests to the front of the queue.

"When customers complained about hanging on premium rate phonelines, [some] staff promised to call them instead, and if you're confused about which department you need to get in touch with, Twitter's really helpful," she says.

"The best banks provided the correct phone numbers, forms and web links within minutes – again saving you time on an 0845 number."

According to Ms Causon it's important for the consumer to be responsible about choosing the right channel for their complaint too.

"A banking problem in itself doesn't necessarily lend itself to a very public place like Twitter, so I think it's about the nature of the problem and what you're looking to have resolved."

If Twitter is making it easier to complain, it also makes it easier for consumers to give positive feedback to companies too, so there is no danger we will turn into a nation of whingers.

Listen to the full report on Money Box on BBC Radio 4. Or catch up on BBC iPlayer.

  1. Navigate to the Tweet you’d like to report.
  2. Tap the

Note: You can report Tweets from an account that you have blocked. You can also report Tweets from an account that has blocked you, but only Tweets that mention you. For instructions on how to report an account, see our Reporting abusive behavior article.

Lists can be reported from the detail page of a List, or from the Notifications tab.

Navigate to the List you’d like to report.

icon at the top of the List.

Select Report List.

If you select It’s abusive or harmful, or It displays a sensitive photo or video, we’ll ask you to provide additional information about the issue you’re reporting.

Once you’ve submitted the report, we’ll send you an email confirming receipt and providing recommendations for additional actions you can take to improve your Twitter experience.

Tap the Direct Message conversation and find the message you’d like to report.

Tap and hold the message. Select Report message from the pop-up menu.

If you select It's abusive or harmful, we’ll ask you to provide additional information about the issue you’re reporting. We may also ask you to select additional messages from the account you’re reporting so we have better context to evaluate your report.

Once you’ve submitted your report, we’ll provide recommendations for additional actions you can take to improve your Twitter experience.
Note: Additionally, you have the option of reporting a message from a group conversation.

Tap the Direct Message conversation and find the message you’d like to report.

Tap and hold the message. Select Report message from the pop-up menu.

If you select It's abusive or harmful, we’ll ask you to provide additional information about the issue you’re reporting. We may also ask you to select additional messages from the account you’re reporting so we have better context to evaluate your report.

Once you’ve submitted your report, we’ll provide recommendations for additional actions you can take to improve your Twitter experience.
Note: Additionally, you have the option of reporting a message from a group conversation.

Click into the Direct Message conversation and find the message you’d like to flag.

Click the information icon

and click report@username.

If you select It's abusive or harmful, we’ll ask you to provide additional information about the issue you’re reporting. We may also ask you to select additional messages from the account you’re reporting so we have better context to evaluate your report.

Once you’ve submitted your report, we’ll provide recommendations for additional actions you can take to improve your Twitter experience.
Note: Additionally, you have the option of reporting a message from a group conversation.

This article provides an overview of how to report potential violations of the Twitter Rules and Terms of Service.

You can report directly from an individual Tweet, List, or profile for certain violations, including: spam, abusive or harmful content, inappropriate ads, self-harm and impersonation. For information about reporting other types of violations, see the How to report specific types of violations section below.


How to report individual Tweets for violations:


How to report media for violations:

How to report profiles for violations:

  1. Open the profile you’d like to report.
  2. Select the overflow icon

How to report specific content in a Moment

How to report a Tweet in a Moment for violations:

  1. Navigate to the Tweet within the Moment that you’d like to report.
  2. Click or tap the

How to report multiple components of a Moment for violations:

  1. Visit the Moments reporting form.
  2. Enter the Moment URL that you would like to report.
  3. Select the type of issue you’d like to report to us.
  4. Provide us with up to 5 Tweets within the Moment that may be in violation.
  5. Once you’ve submitted your report, we’ll provide recommendations for actions you can take to improve your Twitter experience.

When viewing a Fleet, tap the overflow icon

Tap Report Fleet.

If you select It's abusive or harmful, we’ll ask you to provide additional information about the issue you’re reporting.

Once you’ve submitted your report, we’ll provide recommendations for additional actions you can take to improve your Twitter experience.

When viewing a Fleet, tap the overflow icon

Tap Report Fleet.

If you select It's abusive or harmful, we’ll ask you to provide additional information about the issue you’re reporting.

Once you’ve submitted your report, we’ll provide recommendations for additional actions you can take to improve your Twitter experience.

How to report a Twitter Space or person in a space

If you think a space or someone in a space violates the Twitter Rules and policies, you can report them. Speakers and Listeners can report a space and any account in a space.

How to report a space for violations:

    While in the space, tap the overflow icon

How to report an account for violations:

  1. While in the space, tap on the account’s avatar.
  2. Tap Report.
  3. Select the type of issue you’d like to report to us.
  4. Once you’ve reported the account, you’ll have the option to leave or stay in the space.

How to report specific types of violations

The information below outlines the types of violations you can report to us through our Help Center.

  • Unauthorized trademark use: Learn more about Twitter’s trademark policy and file a report here.
  • Unauthorized use of copyrighted materials: Learn more about Twitter’s copyright policy and file a report here.
  • Sale or promotion of counterfeit goods: Learn more about Twitter’s counterfeit goods policy and file a report here.
  • Privacy policy towards children: Our Services are not directed to persons under 13. If you become aware that your child has provided us with personal information without your consent, please contact us via our privacy form. Learn more about our policy towards children in our Privacy Policy.
  • Child sexual exploitation: Learn more about our child sexual exploitation policy and file a report here.
  • Pornography: To report obscene or pornographic images being used in profile photos and/or header photos on Twitter, follow our instructions on reporting sensitive media.
  • Impersonation of an individual or brand: Learn more about our impersonation policy and file a report here.
  • Private information posted on Twitter: Learn more about our private information policy and file a report here.
  • Abusive behavior and violent threats: Learn more about our abusive behavior policy and file a report here.
  • Spam and system abuse: If you are experiencing a spam or malware issue that’s impacting your use of Twitter, file a report here.
  • Violation of Twitter Ads policy: Learn how to recognize Twitter Ads and the steps you can take to resolve issues without filing a report. Report a Twitter Ad that may be in violation of our policies.

Note: When reporting potential violations of the Twitter Rules and Terms of Service through the Help Center, you may be asked to allow us to share parts of your report with third parties, such as the affected account.

How to report on behalf of someone else

You can report violations on behalf of another person. Refer to the categories and instructions listed above or contact us to submit your report. You can also report directly from a Tweet or profile (see above section How to report directly from a Tweet, List, or profile).

Twitter strives to provide an environment where people can feel free to express themselves. If abusive behavior happens, we want to make it easy for people to report it to us. Multiple Tweets can be included in the same report, helping us gain better context, while investigating the issues to get them resolved faster.

Note: For specifics about our abusive behavior policy, please read the Twitter Rules and Terms of Service.

Anyone can report abusive behavior directly from a Tweet, profile, or Direct Message.

To report a Tweet:

  1. Navigate to the Tweet you’d like to report on twitter.com or from the Twitter for iOS or Android app.
  2. Click or tap the

To report an account:

    Go to the account profile and click or tap the overflow icon

Note: You can report an account that you have blocked or that has blocked you. Go to that account’s profile and click or tap the overflow icon and then select Report.

Tap the Direct Message conversation and find the message you’d like to report.

Tap and hold the message. Select Report message from the pop-up menu. (To report the entire conversation, tap on the info icon

then select Report @username).

If you select It's abusive or harmful, we’ll ask you to provide additional information about the issue you’re reporting. We may also ask you to select additional messages from the account you’re reporting so we have better context to evaluate your report.

Once you’ve submitted your report, we’ll provide recommendations for additional actions you can take to improve your Twitter experience.
Note: Additionally, you have the option of reporting a conversation from a group message.

Tap the Direct Message conversation and find the message you’d like to report.

Tap and hold the message. Select Report message from the pop-up menu. (To report the entire conversation, tap on the overflow icon

then select Report conversation).

If you select It's abusive or harmful, we’ll ask you to provide additional information about the issue you’re reporting. We may also ask you to select additional messages from the account you’re reporting so we have better context to evaluate your report.

Once you’ve submitted your report, we’ll provide recommendations for additional actions you can take to improve your Twitter experience.
Note: Additionally, you have the option of reporting a conversation from a group message.

Click into the Direct Message conversation and find the message you’d like to report. (To report the entire conversation, click the more icon

Hover over the message and click the Report message

icon when it appears.

You can also click on the information icon

and select Report @username.

If you select It's abusive or harmful, we’ll ask you to provide additional information about the issue you’re reporting. We may also ask you to select additional messages from the account you’re reporting so we have better context to evaluate your report.

Once you’ve submitted your report, we’ll provide recommendations for additional actions you can take to improve your Twitter experience.
Note: Additionally, you have the option of reporting a conversation from a group message.

What should I do if I receive a violent threat?

You can report Tweets, profiles, or Direct Messages directly to us (see above). Twitter may take action on the threatening Tweet, Direct Message, and/or the responsible account.

However, if someone has Tweeted or messaged a violent threat that you feel is credible or you fear for your own or someone else’s physical safety, you may want to contact your local law enforcement agency. They can accurately assess the validity of the threat, investigate the source of the threat, and respond to concerns about physical safety. If contacted by law enforcement directly, we can work with them and provide the necessary information for their investigation of the threat. For Tweet reports only: You can get your own copy of your report of a violent threat to share with law enforcement by clicking Email report on the We have received your report screen.

What happens after I submit a report?

After you submit a report, you will see a confirmation message from us alerting you that we received your report (it may take up to 24 hours before you see a message). We will review the reported account and/or Tweet(s), and/or Direct Message(s). If we determine that the account, and/or Tweet(s), and/or Direct Message(s) are in violation of our policies, we will take action (ranging from a warning to permanently suspending the account). You will receive a follow up from us if we need more information from you, or when we take action on the reported account, and/or Tweet(s), and/or Direct Message(s).

Additionally, the original content of reported Tweets will be replaced with a notice stating that you reported it. You may click through and view the Tweet should you wish.

Note: Additionally, you will receive an in-product notification if an action is taken on an account that you recently reported. This action may or may not be related to your report.

Why can’t Twitter block an account from making new accounts?

IP blocking is generally ineffective at stopping unwanted behavior, and may falsely prevent legitimate accounts from accessing our service.

IP addresses are commonly shared by many accounts in a variety of locations, meaning that blocking a single IP may prevent a large number of unconnected accounts from logging in to Twitter. In addition, IP addresses are easy to change and blocks can be easily circumvented by logging in from a different location, a third-party service, or one of many free websites or applications.

Can Twitter give me another account’s information?

Per our Privacy Policy, Twitter does not release account information except as required by valid legal process. If you are working with the police or your lawyer, they will be able to help you with the appropriate and correct legal process for obtaining such information. If Twitter is contacted directly by law enforcement, we can work with them and provide assistance for their investigation. You can point law enforcement officials to our Guidelines for Law Enforcement.

Harry Guinness
How to report a tweet on twitterHarry Guinness
Writer

Harry Guinness is a photography expert and writer with nearly a decade of experience. His work has been published in newspapers like The New York Times and on a variety of other websites, from Lifehacker to Popular Science and Medium’s OneZero. Read more.

How to report a tweet on twitter

Twitter can be a little bit crazy. By default, it’s like a large public shouting match. Anyone can weigh in, scream something, wave a sign, and generally interact with whoever else they want. This can cause some issues.

Although Twitter has some broad rules—like no abusive behaviour, threats, harassment, hateful language, leaking private information, and so on—they’re not very well enforced. No one is reviewing Tweets in real time, so it’s easy for someone to set up an account and send hundreds of abusive messages before they’re shut down. The only way these people get stopped is by reporting their Tweets to Twitter’s team of moderators: if they agree they’re breaking the rules, some action will be taken. So, here’s how to report a Tweet.

Find the Tweet that you want to report. I’m using this inoffensive example from my colleague Justin.

How to report a tweet on twitter

Click or tap the arrow in the top right corner of the tweet.

How to report a tweet on twitter

Then, select Report Tweet from the dropdown.

How to report a tweet on twitter

Next, you’ll be presented with a list of reasons for reporting the Tweet:

  • I’m Not Interested.
  • It’s Spam.
  • It’s Abusive or Harmful.

Obviously, the first one isn’t a reason for reporting things. Instead, block or mute the user instead. Otherwise, select the reason you’re reporting the Tweet and click or tap Next.

How to report a tweet on twitter

Once you’ve selected a reason, you’ll need to provide some more information. Keep checking the right boxes and selecting Next.

How to report a tweet on twitter

You’ll be prompted to identify who the Tweet is targeting…

How to report a tweet on twitter

…as well as add more Tweets to the report if there’s a pattern of abuse.

How to report a tweet on twitter

When you’re done, you’ll also be given the chance to Block or Mute the user who’s Tweet you’re reporting.

How to report a tweet on twitter

Twitter’s team will now review the report. If they agree that it’s against Twitter’s rules, some action will be taken. Unfortunately, Twitter continues to have an abuse problem, so there’s no guarantee that reporting one Tweet or one user will stop things.

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How to report a tweet on twitter Harry Guinness
Harry Guinness is a photography expert and writer with nearly a decade of experience. His work has been published in newspapers like The New York Times and on a variety of other websites, from Lifehacker to Popular Science and Medium’s OneZero.
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Even as Twitter tightens up its community guidelines, a lot still gets through. Here’s how to report tweets or accounts.

Twitter can be an app where anything goes. However, there may be times when someone Tweets something that goes against the platform’s community guidelines and rules.

Read on to find out the reasons why you may want to report a Tweet or account on the website and how to do it.

Why Would Someone Report a Tweet or Twitter Profile?

Twitter prides itself on being an open platform, meaning that people have the freedom to Tweet whatever they want, whenever they want—as long as it falls within specific guidelines.

There are various reasons why you may want to report a Tweet, but these are the main types of posts that violate The Twitter Rules and Terms of Service:

  • Threats of violence
  • Child sexual exploitation
  • Terrorism or violent extremism
  • Hateful conduct
  • Tweets that promote suicide or self-harm
  • The sale or advertisement of illegal goods
  • Nonconsensual nudity
  • Unsolicited sensitive media and adult content
  • Spam
  • The non-consensual posting of the private, identifying information of other people (i.e. doxxing)
  • Impersonation

If you see a post that violates The Twitter Rules or Twitter’s Terms of Service, you may think it has been reported already. However, it’s wise to report something if you believe it’s a violation, just in case others have not. This way, Twitter will be aware of the post and will hopefully act accordingly.

How to Report a Tweet

If you see a Tweet that is offensive or inappropriate, you can report it to Twitter. Keep in mind that just because a Tweet is offensive to you, doesn’t mean it violates The Twitter Rules or Terms of Service.

Image Gallery (3 Images)

To report a Tweet:

  1. Go to the Tweet you want to report.
  2. Tap the three dots in the upper right corner.
  3. Select Report Tweet.
  4. Continue through the next two prompts, selecting the reasons why you are reporting the Tweet.

Once this information has been submitted, Twitter will decide if the post violates The Twitter Rules or Terms of Service and take appropriate action. The process can take several days, after which Twitter will send feedback on the result of your report.

How to Report a Direct Message on Twitter

If you feel a message you received on Twitter is offensive or threatening, you can also report a Direct Message.

Image Gallery (3 Images)

To report a Direct Message on Twitter:

  1. Go to the conversation you need to report.
  2. Click the i icon in the top right corner of the message.
  3. Select the Report @Username option.
  4. Continue through the prompts to finish the report and submit it to Twitter.

How to Report a Twitter Account

If you have noticed a Twitter profile that is offensive or appears to be breaking The Twitter Rules or Terms of Service regularly, you can report it.

Reporting an entire profile is best for repeat offenders or accounts that are engaged in coordinated harassment or consistent targeting of certain groups.

Image Gallery (3 Images)

To report a Twitter profile for breaking the terms of service:

  1. Click on the three dots in the upper right corner.
  2. Select Report @Username.
  3. Go through the next couple of prompts, selecting the reasons why you are reporting the profile.

What Happens When You Report a Tweet or Twitter Profile

When you report a Tweet, Twitter will automatically hide the contents of the Tweet you reported with a message saying that you have reported it. If you wish to view the Tweet again, you can click on the blocked message to see it.

When a message is reported, Twitter will automatically remove the message from your inbox and you will be unable to retrieve it. If will you need the message for legal reasons, make sure you screenshot the message before you report it.

While you can report a Tweet or Twitter profile, this doesn’t mean that the account in question is automatically suspended. Twitter must investigate the offending Tweet to make sure it has actually violated the rules before taking action.

Sometimes, a Tweet isn’t technically offensive, but it is misleading. Twitter now warns you if you like a misleading Tweet.

Alternatives to Reporting a Tweet or Twitter Profile

If you see a Tweet you find offensive and you do not want to report it, or alternatively, you reported it and Twitter decided not to suspend the account from Twitter, there are a couple of things you can do to keep your inner peace.

Here are a few options to consider.

Block The Account

You can block the account from your Twitter feed so you cannot see their content and they cannot see yours.

How to report a tweet on twitter

It enables anyone to listen to the conversation and easily participate.

  • People use the hashtag symbol # before relevant keywords (no spaces) in their Tweet to categorize those Tweets and help them show more easily in Twitter Search.
  • Clicking on a hashtagged word in any message shows you all other Tweets in that category.
  • Hashtags can occur anywhere in the Tweet – at the beginning, middle, or end.
  • Hashtagged words that become very popular are often Trending Topics.

The popularity of this useful device has captured imaginations everywhere. It’s getting harder to find events that don’t have a hashtag.

Unfortunately, that popularity has also attracted the attention of spammers, bots and other unsavoury elements of the social web to the extent that hashtag hijacking is becoming increasingly common. It shows itself by tweets with content and links that include your hashtag but have no relation at all to that hashtag.

Here’s an example from the hashtag associated with the Public Relations Institute of Ireland’s annual conference in Dublin yesterday, where I was a speaker; the hashtag is #priiconf12. Only two of the tweets in this screenshot from earlier today are genuine, ie, are directly related to the event and the hashtag:

How to report a tweet on twitter

The spam tweets in this screenshot are typical – they’re often suggestive and profane, usually with avatar pics of attractive-looking women, and with short-code links that you click at your peril.

While you can just ignore them, the effect of them in your hashtag stream ruins the hashtag experience for everyone else.

Until such time as there is a clear, effective and universal method of cleaning out such unwelcome content from your hashtag, there are things you can do to help Twitter address the problem.

For instance, in your own account on the Twitter website, you should block and report the spammer to Twitter. You don’t have to ‘own’ the hashtag to do this.

How to report a tweet on twitter

  1. Click on the spammer’s name and you’ll get the popup you see above.
  2. Click on the dropdown link next to the ‘Follow’ button and you’ll see a menu.
  3. Highlight and click the ‘Report…’ choice.

That interaction gets the ball rolling for Twitter to take the steps they need to do starting with reviewing the tweeter’s account and blocking it from your view while they investigate.

If you use a third-party Twitter app rather than the Twitter website – TweetDeck, MetroTwit or others such as on mobile devices – most also include a means for you to report spammers.

I’ve heard quite a few anecdotal examples of Twitter’s swiftness in addressing hashtag spammers (and others who violate Twitter’s rules), so they do take it seriously and take action when they’re made aware of problems by legitimate Twitter users.

If you feel that a hashtag spam issue is really serious – eg, during an event where it’s pretty clear that your hashtag is being overwhelmingly hijacked – then you can address the matter directly with Twitter by filing a support-request ticket. Again, I hear anecdotal reports of Twitter’s swiftness in addressing such requests.

Hashtag spam is a genuine problem, one that is increasing. While it does seem like a game of Whack-a-mole at times, grit your teeth and persevere! Report all instances to Twitter to help them do their job.

Related post:

About Neville Hobson

Communication Leader, Social Strategist, Consultant, Digital Change Agent, Blogger, and Podcaster with a curiosity for tech and how people use it. Believer in an Internet for everyone. Early adopter (and leaver) and experimenter with social media. Occasional test pilot of shiny new objects. Avid tea drinker. Follow @jangles on Twitter

Reader Interactions

Comments

It must be extremely frustrating for event organisers, when they see their hashtags being hijacked by these people / bots.

It strikes me that solving this, could prove a tricky nut to crack.

Thanks for bringing attention back to this annoying form of Twitter abuse, sir.

I agree, Jim, this is a tricky one to address. When I was at an FT conference recently, this was an issue where the event hashtag there was hijacked by spammers. Some interesting ideas emerged from people in coffee-break discussion, some of which I mentioned in my post about it (linked here).

Twitter hashtag spam goes much further that just conferences. I’m regularly getting some in regards to all kinds of trending topics. It has happened while monitoring a crisis situation for a client as well as during major news events.

No question about it, Marc, it affects any use of hashtags you can think of, such as the experience you mention.

Twitter has now been a bridge between the actual consumers and the companies. And a lot of spammer taking the advantage of twitter.

Alastair McKenzie says

They are even more prolific on trending hashtags. I was sickened by the speed at which they started appearing on the #tcr hashtag yesterday. (I wrote about it here: https://plus.google.com/u/0/115764042730219591248/posts/XMy4fPCCacu) Within 10-15 mins.

It makes me think that, like the tweet content itself, much of their activity is automated. ie triggered by a trend rank.

Thanks Alastair. I think you’re right re automation. Bots do the leg work once they’re set up.

As far as I know, the only ‘solution’ right now is to keep reporting it to Twitter.

it’s still in beta but if you manage more than a few twitter accounts you might also want to check out @myTblock

Basically when you block someone on one account it auto blocaks them acorss all the accounts you manage.

Trackbacks

[…] How to report Twitter hashtag spammers One of the most useful features of Twitter for events like conferences and tweet chats is the hashtag. A hashtag – a keyword preceded by the ‘#’ symbol – enables conference-goers, the event organizer … […]

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Perspectives at the intersection of business, communication and technology – communicator, blogger and podcaster Neville Hobson analyses and discusses trends, behaviours and practices in digital and social communication to help you understand what they mean for people and organizations. More.

How to report a tweet on twitter

This question is very common when analyzing information on Twitter. Since every campaign or event has its own hashtag, it is important to learn to track them properly. Tweet Binder offers a FREE Twitter hashtag tracker that helps users to know how many tweets the hashtag has or what users are the most active or popular. In this post we will explain how to track a hashtag properly using Tweet Binder. To start creating your own Twitter hashtag tracker, type yours in the next search box. This will give you a free report of up to 500 tweets from the past 7 days. Try, for example, typing Marketing:

Diving into the world of Social Media can be a little bit scary. But swimming in the depth of its analytics and insights is a great thing. Social Media mentions are a source of real and live insights on your product, brand or company. Doing an analysis on a hashtag or account whether if it’s yours or of a competitor can help you gain knowledge about the market and the clients. If you combine the power of the Twitter advanced search with a good hashtag tracking you will become a master of Twitter analytics. For example, you can analyze the most retweeted tweet.

You can come along with lots of questions such as: How can I obtain all the Twitter hashtag stats? How can I track Instagram mentions? Are Social Media mentions as important as they seem? Well, the truth is that Tweet Binder and its Twitter hashtag tracker can help answer all those questions and much more. Our Social Media monitoring tool allows you to track social media hashtags in real time and run historical historical reports to analyze Twitter hashtags.

How to use the Twitter hashtag tracker tool

Let’s see how you can do a hashtag measurement on Twitter just by following three simple steps. These steps will create a Twitter report using the free Twitter hashtag tracker of Tweet Binder and it will give us some stats about the hashtag. The three steps are:

  1. Access and log in www.tweetbinder.com with your Twitter account (mandatory by Twitter).
  2. Type the hashtag/term/keyword you need to track into the big search box.
  3. Click on the “Create Twitter report!” button and you will go to the report.

After that, you will arrive to your Twitter report. Tweet Binder offers several statistics when using the Twitter hashtag tracker, basically they are:

  • General Twitter hashtag stats: number of tweets, Twitter impressions, reach, hashtag economic value and more.
  • Activity chart: a chart indicating the moments of more activity. This chart is great to see when people where tweeting the most.
  • Users rankings: up to 15 rankings that show information about the people tweeting in the hashtag.

Those stats are served by the FREE Twitter hashtag tracker of Tweet Binder, if you use the PRO one you will receive many more stats in different formats (Excel, PDF and web) but we will leave that for a different post.

Types of tweet trackers

When analyzing a hashtag on Twitter there are several types of tweet trackers we can create and, although the Twitter hashtag stats will look the same, they are very different. The type of Twitter report that we choose will depend on the timeframe we want to analyze. Twitter analytics is a complete new world and there are basically two types of reports:

  • Historical Twitter reports: they gather information (tweets) from the past. Imagine having an historical report for analyzing Bitcoin on Twitter.
  • Real Time Twitter reports: they gather information (tweets) as they are tweeted, live.

Let’s see in detail the details of these types of hashtag tracking. All of them are relevant for your Twitter marketing strategy.

Historical tweet tracker

The Historical Twitter reports collect information from the past. Twitter establishes different “time access” to their API so when tracking a hashtag we have four types of historical reports (Wow, so many types):

  • 7-day reports: contain tweets from the last 7 days.
  • Twitter account analysis
  • 30-day reports: contain tweets from the last 30 days.
  • Full historical reports: contain tweets without time limit.

The only difference between these reports is basically the price. And old tool called Topsy com used to give access to stats without time limitation but it closed down.

Real time tweet tracker

Real time tweet trackers collect tweets as they are posted. This type of analysis is great for analyzing Twitter campaigns, Twitter chats or for when we need stats right now like a TV Show or a live campaign or event. The report will update by it self and will show the latest stats. The look and feel of it will be the same than a historical report, the only difference is that it will update the stats in real time.

How to report a tweet on twitter

This is how the users rankings look like in any report: historical or real time ones.

Extra features of a tweet tracker

However, if you want to go deeper and learn more about the hashtag you should go to our advanced report and also check its Excel exportation. The online advanced report gives you an analysis on not only the hashtag but also on the users that have participated as well as on the content of their tweets. You will find user rankings, hashtag rankings, most mentioned accounts and much more. All these Twitter hashtag stats are later exported to an excel document that lets you to “play” with the stats and organize the Twitter dataset as you need to.

One of the most expected features which was demanded by almost every Tweet Binder user is now a fact. From now on, any user is able to generate reports up to 500 tweets for free. Our free version includes the basic report and the advanced report with the main stats and rankings up to 500 tweets. If you need more tweets, the complete stats or the Excel exportation you can purchase the PRO version of up to 10,000 tweets for the last 7 days. For a bigger analysis, remember that you can also get the Live Campaign or the Historical Report.

If, after reading this post, you still have doubts about what insights you can obtain with a Twitter or Instagram reports, please feel free to contact us at any moment. Tweet Binder’s doors are open 24/7 and our team will gladly help you with any inquiries you may have.