How to restart an android tv

IMPORTANT: This solution applies to Android TVs. For details about how to reset a BRAVIA TV other than an Android TV, refer to: How to perform a power reset on a Sony television.

Your BRAVIA TV runs the Android OS, which is also used in many smartphones and tablets. As with these devices, resetting your Android TV is an effective method to resolve some issues such as "the picture does not appear", "only sound is output", "the remote control does not work", or "the App is extremely slow."

Perform the following operation to reset the TV.

NOTES:

  • When an external USB hard disc is connected to the TV, disconnect the USB cable from the TV before resetting.
  • If TV is turned off, turn it on first and perform the following operation.
    1. Point the remote control to the illumination LED and press and hold the POWER button of the remote control for about 5 seconds until a message Power off appears.

NOTES:

    If you unplug and plug in power cable, it may have same effect as the reset steps above.
    If the situation does not change after pressing the POWER button on the remote control, try the above. If you leave the TV with the power cord (mains lead) disconnected, the electricity that remains in the unit will be discharged. As a result, unnecessary data and error information in the memory will return to their defaults, and allow you to use the TV again normally.

How to restart an android tv

Sí, necesita conectarse a Internet de forma inalámbrica o con un cable de Ethernet (LAN) para acceder a las funciones de Android TV.

Para garantizar la mejor experiencia de visualización, recomendamos un mínimo de 2MB de ancho de banda para el contenido normal y 4MB para el contenido en HD.

No. Siempre que conecte su TV a Internet, podrá disfrutar de las funciones de Android TV.

Si. Puede descargar aplicaciones como YouTube y Netflix en Google Play Store, y más de 3,000 aplicaciones diseñadas específicamente para TV.

Si. Puede personalizar la pantalla de inicio de cuatro formas.

Aplicaciones favoritas

Añada, elimine y reordene sus aplicaciones favoritas en la fila superior de la pantalla de inicio.

Reproducir siguiente

Cree su lista de reproducción manteniendo presionado el contenido y muévalo a la fila "Reproducir ahora".

Reordenar canales

Puede cambiar el orden de los canales que aparecen tras la fila "Reproducir ahora".

Eliminar aplicaciones

Desplácese hacia abajo hasta el menú de Ajustes para seleccionar las aplicaciones que quiere eliminar, seleccione Desinstalar para eliminar.

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If you get a solid green screen with sound when you try to watch Netflix, follow the troubleshooting steps for your device.

Amazon Fire TV/Stick

On your Amazon Fire TV remote, press the Home button.

Select My Fire TV .

If you don't see My Fire TV , select System or Device .

Try Netflix again.

Android phone or tablet

Play another TV show or movie

Try to play another TV show or movie. If another title plays without issue, go to the Viewing Activity page and select the Report a Problem link next to the title that didn't work.

If you don't see the Report a Problem link, the problem has automatically been reported.

Turn your device off, then back on

Turn off your Android phone or tablet by holding down the power button.

Confirm that you want to turn off your Android.

To turn your Android back on, press the power button again.

Try Netflix again.

Apple TV

Unplug your Apple TV and the TV it's connected to from power for at least 2 minutes.

Plug both devices back in.

Turn both devices back on.

Try Netflix again.

Blu-ray player

Unplug your device from power for at least 1 minute.

While the device is unplugged, press the power button on the device to discharge it.

If you can't access the power button or your device doesn't have one, leave your device unplugged for at least 3 minutes.

Plug your device back in.

Turn your device on.

Try Netflix again.

Restart your iPad

Press and hold the side button and one of the volume buttons at the same time until the sliders appear. Drag the top slider to turn your device completely off.

If the sliders don't appear, press and hold the Sleep/Wake button until the red slider appears, then drag the slider.

In this post, we will tell you how to install the firmware update on Android TV Box that runs on the Rockchip processor. There are various ways to do it. You can use some specified tools to perform this installation. Also, you can flash the firmware using a single micro SD card. There is another way where you have to make use of the computer along with the flash tool.

How to restart an android tv

How To Install Firmware update on Android TV Box

There are various ways to do it and we will cover each of that.

Before beginning, make sure that you have an idea about what modifications you are doing. Follow the steps carefully.

Note: GetDroidTips will not be responsible for any bricked devices.

In this method, we have a single file with .img extension that we need to flash and we don’t need to connect the TV-Box to a PC.

Requirements

  • Download drivers Rockchip create upgrade disk tool v1.4
  • A PC/Laptop
  • MicroSD or SD card reader
  • SD card formatted in FAT32
  • If the method does not work with one card try another one
  • You always have to run the program as ADMINISTRATOR

Preparing the SD card to update TV-Box with SoC Rockchip

  1. Unzip the Rockchip Create Upgrade file
  2. Locate where you have the firmware file in * .img format
  3. We start the Rockchip Create Upgrade program as the ADMINISTRATOR (right-click on “ SD_Firmware_Tool.exe ”)
    In the program we select:
    – Drive where we have connected the SD card
    – Activate the SD BOOT option in the program menu
    – The path where we have the IMG file
  4. Press the RESTORE button and the process of creating the SD card will start, it may take several minutes.
  5. With the TV-Box turned off to introduce the SD card.
  6. Keep the reset button pressed and without releasing it we connect the TV-Box to the electricity to boot it.
  7. Automatically the update process will start and we have to wait as it finishes.
  8. To the terminal, the process removes the SD card.
  9. We recommend doing a factory reset when Android boot: Settings> Backup> Reset.

FLASH FIRMWARE WITH IMG FILE USING A PC

In this process, we have a single file with .img extension and in this case, you need to connect the TV-Box to a PC.

Requirements

  • Download Driver Rockchip Driver Assistant v4.4
  • Download Rockchip RK Batch Tool v1.8 Update Tool,
  • A PC/Laptop
  • MicroUSB cable

Connection to TV

  • Each TV-Box has a specific PC connection port.
    So, you have to test the flash process with all ports, USB, micro USB or USB Type-C.
  • If your PC does not detect the TV-Box we recommend using another PC.
  • You may have problems with PC if you have previously installed another program to update an Android mobile phone or other similar devices.

Installing Rockchip Drivers

  1. Start the program for the Rockchip Drivers “ driverinstall.exe ” (execute like Administrator with the right button of the mouse in Windows), press in Install
  2. In the Windows security message click on Install
  3. Close the Drivers program
  4. Reboot the PC.

Update Procedure for a TV-Box with RK Batch Tool

    1. Disconnect the power cord on the Rockchip TV-Box
    2. Start the program RK Batch Tool with the “ RKBatchTool.exe “
    3. Click on the Firmware button “…”
    4. Select the Firmware file with the extension “. img “and will be loaded on the screen.
    5. Hold the reset button on the device and connect with a cable from a USB of our TV-Box to a USB port on our PC (* See the previous connection notes if we have questions)
    6. The update program will detect the device almost instantly in one USB position (In the TV-Box we will have the black screen if it enters the recovery is NOT correct)
    7. Select the RESTORE option and begin the update process.
    8. When finished, a green message will appear.
    9. Wait for the system to restart and show us the Android desktop, this can take about 5 to 10 minutes.

    Update using a PC for TV-Box with Factory Tool

    1. Disconnect the Rockchip device from the power and run Factory tool
    2. First, we upload the firmware in IMG format and change to Restore mode.
    3. Hold the reset button on the device and connect with a cable from a USB of our TV-Box to a USB port on our PC.
    4. The update program will detect the device almost instantly in one USB position
    5. Click on the RUN button, at the end, it will give us OK.
    6. Wait for the system to restart and show us the Android desktop, this can take from 5 to 10 minutes approximately.

    Update using a PC for TV-Box with RKDevTool

    1. Disconnect the Rockchip device from the power and run RKDevtoolexecuting AndroidTool.exe .
    2. Change to the Upgrade Firmware section.
    3. First, browse and select the firmware with *.img file.
    4. Hold the reset button on the device and connect with a cable from a USB of our TV-Box to a USB port on our PC
    5. The update program will detect the device (In the TV-Box we will see the black screen if it enters the recovery is NOT correct).
    6. Press the Upgrade button and wait as the update takes place..

    Update Only With Zip File

    In the final method, we have a single file with the .zip extension and there is no need of connecting the TV-Box to a PC.

    • Copy in the root of our SD or USB the .zip file of the update (depends on the TV-Box one or the other is used, try both)
    • From the Android system of our TV-Box, we go to Settings, depending on the model we have one option or another, examples:
      – Application update in the list of apps
      – Settings> About the device> Update
      – Some TV-Box with the Zip in the root of the SD or USB with the flash button pressed when starting to take the update
    • When you ask for the zip file, we select it and click on load
    • The update process will begin on the restart.
    • Once finished we recommend doing a factory reset inside Settings> Backup.

    So, these were all the various methods that you can use to install the firmware update on Android TV Box. We hope this guide was helpful to you.

    If you hear sound but don't see video when you try to watch Netflix, you may be experiencing an issue with your device. Follow the troubleshooting steps for your device below to resolve the issue.

    If you don't hear sound or see video, visit Black screen with no sound.

    Blu-ray players

    Blu-ray player

    When do you get a black or blank screen with sound?

    When you try to play a TV show or movie

    Netflix might not be playing because of an issue related to digital copy protection. To resolve the issue:

    Make sure that you're using an HDMI cable.

    Connect your device directly to your TV.

    Try reversing the ends of the HDMI cable.

    Try a new HDMI cable.

    Try another HDMI port on your TV.

    If available, try an HDMI port on another TV.

    If you can stream on another TV, there may be an issue with the HDMI port on the original TV. Contact the TV manufacturer for help.

    At any other time

    We're looking into this problem. To help us investigate, please contact Netflix Customer Service.

    Computers

    Google Chromebook or Chromebox

    When do you get a black or blank screen with sound?

    When you try to play a TV show or movie

    On Google Chrome

    In the upper right corner of your browser, select Menu .

    Select About Google Chrome .

    Chrome will show the current version and automatically install any updates.

    Try Netflix again.

    On the Netflix app

    Troubleshoot your hardware connection

    Try reversing the ends of the HDMI cable.

    Try another HDMI cable.

    If available, try another HDMI port on your TV.

    At any other time

    We're looking into this problem. To help us investigate, please contact Netflix Customer Service.

    Mac computer

    When do you get a black or blank screen with sound?

    When you try to play a TV show or movie

    In the upper right corner of your browser, select Menu .

    Select About Google Chrome .

    Chrome will show the current version and automatically install any updates.

    Try Netflix again.

    If you are not using the Chrome browser, please contact customer service.

    At any other time

    We're looking into this problem. To help us investigate, please contact Netflix Customer Service.

    Windows computer

    When do you get a black or blank screen with sound?

    When you try to play a TV show or movie

    Update Google Chrome

    In the upper right corner of your browser, select Menu .

    Select About Google Chrome .

    Chrome will show the current version and automatically install any updates.

    Try Netflix again.

    If you are not using the Chrome browser, continue troubleshooting below.

    Make sure your video drivers are up to date

    You may need to update your computer's video driver, or install a video driver supported by Windows 10.

    Netflix Customer Service can't help with these steps. If you aren't comfortable doing them by yourself, contact your computer's manufacturer for help.

    If your computer uses a graphics card or GPU, use the software that was installed with the card to update its video driver.

    If an update didn't work or there were no updates available, uninstall the driver and reinstall it.

    If there is no video driver for your computer that is supported by Windows 10, try playing Netflix with a different device or browser, like Google Chrome, Mozilla Firefox, or Opera.

    Sometimes you need to reboot (or restart) a wonky Android device to solve problems such as freezing/crashing apps and slow performance. The specifics might differ, but these reboot instructions generally apply regardless of the phone manufacturer or Android version.

    Press the Power Button

    Press the power button and hold it down for several seconds. The power button is usually on the right side of the device.

    After a few seconds, a menu should appear with the Power Off option. The latest Android version might offer other options, including Restart, which is a better option.

    Do a Hard Reboot

    Even when the Android operating system can’t display the power down menu, you can perform a hard reboot, also known as a hard restart; this is different from a reset or manufacturer’s reset. Not every Android device is programmed to do a hard reboot the same way.

    Many devices reboot when you hold down the power button. However, it may take 10 to 20 seconds before the system reboots.

    If the operating system doesn't respond, try holding down both the power and volume up buttons for up to 20 seconds. After that, the screen will go black, signaling that the device has powered down.

    Remove the Battery

    If you have a battery in your Android, try removing it to reboot. This method works only if you have a removable battery, but it can be a great backup if you've exhausted all other options.

    How to restart an android tv

    Don't touch the battery or any components on the device with your fingers. Instead, use a piece of plastic, such as a guitar pick, to pop the battery out. Some devices include a battery lock or switch that you must press to pop it out.

    Try Closing Apps Instead

    You don’t always need to reboot to solve problems. If your device is running slowly, closing a few apps might speed it up. That’s because, when you leave an app, Android keeps it available so that you can quickly switch back to it. In the meantime, the app continues to consume memory.

    Swipe up to show recently used apps, and then swipe up on each app to close it.

    How to restart an android tv

    Close Recently Used Apps

    Some Android devices have a Recently Used Apps button in the lower-left corner of the device. To close apps in this view, tap the X on each app or tap Close All.

    Task Manager

    If these options don't work, try long-pressing (or double-tapping) the Home button to bring up a menu with several options, including one for the Task Manager. In the Task Manager, you can choose to close or exit apps. On some phones, the Task Manager is a Pie Chart icon.

    Ever since updating certain apps today, we started to notice “info channel service” “pgm added”‘ messages being displayed now and then at random times while streaming video or watching shows on Android TV. If you’re affected, here is the solution.

    While updating apps on Android TV fixes bugs and adds new features and improves performance, recently some users including us today, started seeing weird pgm added notifications on the TV Screen.

    How to restart an android tv

    This is really annoying and unsure what is causing that. For instance, we’ve updated the following Apps.

    How to restart an android tv

    Turns out this was caused by the Jio Cinema app that is sending toast notifications.

    Disable ‘pgm added’ message on Android TV

    Disabling its notifications fixes the issue or you can uninstall it if you think it is no longer necessary.

    Depending on the TV model you’re using the instructions may be different to you, here is as per ours Mi TV 4x,

    How to restart an android tv

    1. Select Cogwheel
    2. Select Additional Settings > Apps
    3. Select See all Apps
    4. Go to Jio Cinema and turn off Notifications.
    5. Restart the device

    Note: If you’re not using Jio Cinema, and still seeing the problem, the recently updated app may be the culprit, disable notifications or uninstall it to see it solves the problem,

    The issue is caused by an app, so, nothing to do with particular TV branding. For instance, this was reported by users running Sony, OnePlus, and MI TV devices.

    Let us hope the Jio Cinema App buggy update of version 1.6.7 that caused this issue may be fixed by the developer, meanwhile, you can follow the above instructions to resolve the issue.

    If you’re not experiencing this and using the above-said app, don’t update it for a few days. After all the update supposed to fix bugs introduces a new problem.

    Are you affected by this weird and annoying pgm added toast notification issue? Let us know in the comments below.

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    How to restart an android tv

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    How to restart an android tv

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    How to restart an android tv

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    How to restart an android tv

    You can easily pause and resume the apk download progress. You can restart the download progress after pausing it.

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    How to Factory reset SHIELD TV when you are unable to access Android Settings

    1. Restart your SHIELD TV in Fast Boot mode. Instructions can be found here

    2. Press remote locator to highlight “Factory Data Reset” and long press to select.

    3. After select “Confirm”.

    4. SHIELD will boot to home screen.

    SHIELD TV Pro (2019) or SHIELD TV (2017)

    1. Restart your SHIELD TV in Fast Boot mode. Instructions can be found here

    2. Use the X and Y buttons on the controller to move to “Boot recovery kernel”.

    3. Press the A button to select “Boot Recovery Kernel”.

    4. You may see the dead Android robot on screen. This is expected behavior. If so, press B button on the controller.

    5. You will see Android Recovery Menu.

    6. Use the X and Y buttons on the controller to move to “wipe data/factory reset”.

    7. Press the A button to select “wipe data/factory reset”.

    8. After process select “reboot system now”.

    9. SHIELD will boot to home screen.

    SHIELD Pro(2015 & 2017) or SHIELD TV (2015)

    1. Turn off your SHIELD.

    2. Unplug the power cable from your SHIELD.

    3. Connect your SHIELD to your PC/Mac/Linux computer via USB using SHIELD’s micro USB port.

    4. Plug the power cable back into your SHIELD.

    5. Wait 2 seconds, and then hold the NVIDIA power button on SHIELD for 5-6s until you see the fastboot menu on the display.

    6. Tap on NVIDIA button to move on Menu to “Boot recovery kernel”.

    7. Hold NVIDIA button to for 2-4s to select “Boot Recovery Kernel”.

    8. You may see the dead Android robot on screen. This is expected behavior.

    9. Hold NVIDIA button to for 2-4s to process to next menu. If you don’t see the Recovery menu, try this step a few times.