How to rma a defective product

To expedite your return request, please have product(s) in-hand to complete the request process.

Returns and warranty replacement FAQs

Please note: At this time, Crucial can only accept one product per replacement request. If you have multiple products to return, please create a replacement request for each different item you need to return.

Is your memory defective?

Most of the memory returned to us is not actually defective. These simple troubleshooting solutions help most of our customers solve any problems they may encounter with their Crucial memory.

What about reseller/distributor returns?

Resellers and distribution partners must contact their sales representative for refund options.

My order was damaged during shipping transit

Please review our guidelines to identify a damaged shipment:

  • What is a damaged shipment?
    • The product package was smashed or mangled while in transit.
    • The product was bent or broken.
    • There was no damage to the package, but the product doesn’t seem to function.

    If you believe your product was damaged in transit, please call or chat with us so we can send a replacement to you right away.

    What’s Crucial’s Return Policy?

    It is rare for our customers to need to return Crucial products, but we do understand issues can happen and we are here to help. All our products, purchased on Crucial.com, come with a 45 day money back guarantee period. If you order one of our products using our Crucial® System Scanner or Crucial Advisor Tool on our site, we guarantee they will be compatible or your money back.

    To initiate a return, you only need to set up a return online using our handy online RMA tool. We’ll give you a return authorization number (RMA) and upon following the return instructions, we’ll make sure you receive your refund as soon as possible.

    If you ordered an incorrect product and need to exchange it for a different product. Just set up a refund within the 45 day refund period, and then place a new order.
    Please note most memory returned to us is not actually defective. We would advise following the troubleshooting steps here prior to requesting a return.

    Note: Crucial reserves the right to charge a restocking fee (up to 20%) at our discretion.

    Can I get a refund if I didn’t buy directly on Crucial.com?

    It’s possible, if the vendor you purchased from has a refund policy. You will need to contact them to identify your options.

    What if my product fails after the return period?

    In the unlikely event that your product fails after the 45 day return period, but within the product’s warranty period, you only need to set up a warranty replacement request online using our handy online RMA tool. We’ll give you a return authorization number (RMA) and make sure you receive your replacement as soon as we receive the possibly failed product.

    I didn’t purchase on Crucial.com, can I still make a warranty claim?

    Yes, our product warranties apply to our product sold through authorized resellers, and we will replace them per the warranty terms. Please note a proof-of-purchase may be required.

    When will I see my credit appear in my account?

    After receiving and processing your returned product(s), we’ll issue the refund. Once issued, you should see it in your account within 5 to 7 business days. Please be aware that if you purchased using a method other than credit card, you may be prompted to provide bank details so we may credit your account.

    How to rma a defective product

    Return merchandise authorizations ( RMAs ) give businesses the ability to monitor, track, and perform any returns and exchanges for buyers. Ultimately, an RMA process exists to make the process seamless to the consumer, cost-effective for the seller, and rapid for the financial system. However, not all RMA processes are created equal, and you need to understand the benefits of having an RMA process in place and what best practices should be applied to it. Without this fundamental aspect of the business, you face losing thousands in the cost of labor, time, and money from unauthorized, lengthy return processes.

    Benefits of Having an RMA Procedure

    The benefits of having an RMA procedure are fairly simple. It allows your business to focus on production, not returns. An RMA procedure speeds up the returns process, which in turn, makes your consumers happier. It should encourage consumers to spend more money, and it needs to emphasize your desire to please the consumer after the sale.

    When a return is pre-authorized, or it has gone through the RMA process, your system is ready to accept the return, credit buyer accounts, and make a determination on what will happen to the merchandise upon arrival. Basically, an RMA procedure weeds out the invalid returns, offers exceptions when return periods end and helps keep your business thriving.

    Best Practices For Creating a RMA Procedure

    How to rma a defective product

    Saying you have an RMA procedure and taking full advantage of it remain too vastly different concepts. An RMA procedure could be simply requiring a receipt for the return. However, if your computer system automatically recognizes the item’s serial number, creates a return label, and schedules pickup from the consumer’s doorstep, your business can effectively eliminate nearly all of your costs for handling returns. This is a simplified example of the best practices for Return Merchandise Authorizations. Let’s see what other best practices need to be included in your business for your RMA process and physical handling of the return.

    Separate Physical and Accounting Processes

    When an item arrives, it’s tempting to immediately assign all of the merchandise as credited. However, you need to differentiate between items being returned for other purposes and items returned for refund and credit. If a shipment arrives at the facility, some items may need processing for extraction of recyclable metals and others may warrant a replacement. By making this distinction, you can reduce your chances for errors throughout the RMA arrival process.

    Divide Responsibility

    Rather than allowing physical staff to assign consumer credits upon merchandise return, the warehouse should use an automated system. Furthermore, this will allow the employees to monitor the inventory of the warehouse and reroute the item appropriately, especially if any part of the RMA information capture process was incorrect.

    Why Versus Quality

    Consumers may have any number of reasons for returning an item. It may be old, defective, a recall, an improper size, the wrong color, or a case of buyer’s remorse. However, it is not the consumer’s rationale for returning the item that determines the item’s future; it’s the condition of the item. Furthermore, when the item arrives at the return center, workers must understand how the quality of the return affects the item’s lifecycle. If the item is irreparable, then it must be disposed of. Otherwise, it may be repackaged and sent to another consumer. Additionally, those working in the processing of the RMA claim, particularly when a consumer is going to receive credit, must understand why the item was returned. Ultimately, this determines the next step of the consumer journey: exchange, credit on a future purchase, or selection of a replacement part.

    Expect RMA-Merchandise Prior to Arrival

    When an RMA has been granted, especially when RMA processes are automated, the receiving facility must anticipate and prepare for its arrival in advance. For example, tracking information for merchandise tagged with radio frequency identification (RFID) chips needs to be entered into the system before the item arrives. This prevents system error messages and lost merchandise.

    Must-Have Equipment For RMA Process

    RMA best practices refer to the steps behind accepting an RMA and processing. However, the physical handling of the return is often completed through the use of some key equipment and management systems. Take a look at how this equipment expedites the RMA process.

    Handheld Scanners

    The receiving facility may be receiving multiple truckloads of returns at any given time. Therefore, writing down the ID numbers for returns is impractical. Handheld scanners, or even automated scanning systems, such as the one within the GlobalTranz Reverse Logistics Product, can dramatically reduce the time for identifying if an item has been received. Furthermore, scanners play a significant role in the next two aspects of the physical RMA process world.

    Interface With Warehouse Management System

    When an item arrives, it should automatically trigger the subsequent events for the facilities warehouse management system. For example, computer part A arrives due to being the wrong color. The WMS should identify this item as available, and the item needs to be stocked on the floor. Alternatively, if the item needs to go for repairs, the WMS should send the item to the appropriate pallet, loading dock, or repair area.

    Interface With Accounting System

    In close relation to the WMS-interface, the arrival of a return should automatically trigger a response from the accounting system. For example, upon arrival, the consumer receives his requested credit on his account.

    When considering the best practices for enhancing an RMA process and carrying out the returns, the whole process should focus on achieving three things: make it easy and fast, make customers happy, and pawn off the process. The last part sounds strange, but it actually means employing a 3PL to help you reduce your expenses in the returns process.

    Warranty
    Hawking Technology guarantees that its products are free from physical defects in materials and workmanship under normal recommended use for up to one (1) year from the date of purchase. If the product proves to be defective during this one year warranty period, please visit our support page at http://www.hawkingtech.com/support.html to fill out a Return Merchandise Authorization (RMA) request form. If you cannot access this form, please email [email protected] or call (949) 206 6900. A return authorization number will be provided upon approval of warranty requests accompanied by a copy of proof of purchase. Returns cannot be processed without proof of purchase. When returning a product under warranty, Hawking offers replacement or repair of approved products only. Refunds in their original payment form may only be granted if the product is both (a) purchased within the 30 days prior to request for service and (b) purchased directly from Hawking at http://gohawking.com, by phone, or through our eBay store “GoHawking”. Hawking Technology does not offer refunds for any freight or handling service fees. When returning a product, mark the Return Authorization Number clearly on the outside of the package and include your original proof of purchase. IN NO EVENT SHALL HAWKING TECHNOLOGY’S LIABILTY EXCEED THE PRICE PAID FOR THE PRODUCT FROM DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THE PRODUCT, ITS ACCOMPANYING SOFTWARE OR ITS DOCUMENTATION. Hawking Technology makes no warranty or representation, expressed, implied or statutory, with respect to its products or the contents or use of this documentation and all accompanying software, and specifically disclaims its quality, performance, merchantability, or fitness for any particular purpose. Hawking Technology reserves the right to revise or update its products, software, or documentation without obligation to notify any individual or entity. Please direct all inquiries to: [email protected]

    Limitation of Liability
    In no event shall Hawking Technology, its subsidiaries or affiliates, or their respective partners, officers, directors, managers, employees, representatives or agents (collectively, “Hawking”) be liable for direct, special, incidental, consequential, punitive, or indirect damages (including but not limited to, loss of data, use of profits), however caused whether for breach of contract, negligence, or otherwise, and whether or not Hawking Technology has been advised of the possibility of any such damages. By purchasing this product, you agree that Hawking Technology’s maximum liability arising from any product sold by Hawking Technology shall not exceed the price of such product. Some jurisdictions do not allow the limitation of exclusion of liability for certain damages, so the above may not apply to you to the extent such jurisdiction’s law is applicable to this agreement.

    Register your products to extend warranty to 24 months.

    1.Free Warranty Extension: In addition to our regular 12-month warranty, MPOW members can extend the warranty on their MPOW products to 24 months.

    2.Submit your order ID to your MPOW account to get warranty extended. You can view warranty status of all your products in your account – My Product.

    3.If you bought your product from the MPOW website, you are already granted a 24-month warranty; no extension is needed. Note: Warranty extension is not valid for used goods.

    How to make a warranty claim?

    After registering with your order ID, you can make a warranty claim at My Product. Click the Warranty Claim button and submit a ticket at the pop-up. You’ll get response in one business day.

    Write the RMA number on the shipping label on the outside of the package.
    RMA numbers should be clearly displayed on the return shipping label of any package being returned to MPOW. Do not write the RMA number on the actual box. Packages without an RMA number on the return shipping label may not be accepted by our warehouse.

    Process for Returning Merchandise

    Obtain a Return Merchandise Authorization (RMA) Number:
    All returns must have an RMA number for processing. Contact your reseller or email [email protected] for assistance.

    Write the RMA number on the shipping label on the outside of the package.
    RMA numbers should be clearly displayed on the return shipping label of any package being returned to MPOW. Do not write the RMA number on the actual box. Packages without an RMA number on the return shipping label may not be accepted by our warehouse.

    Warranty Timeline

    Note: for reference only. Warranty periods differ according to the model.

    60 Day Money-Back Guarantee for Any Reason

    Undamaged products may be returned for a full refund for any reason within 60 days of purchasing. Once the returned item arrives back in MPOW warehouse for inspection, the refund process will begin.

    Refund requests for the 60-day money back guarantee expire 45 days after opening a warranty claim. It is not possible to process a request for a refund for non- quality issues outside of this 60-day window. For purchases not made directly through MPOW online stores, please contact retailers for refunds. For quality-related issues, please see below.

    Limited Warranty Details: For Quality issues only

    What does this warranty cover?

    During the warranty period, if the original manufacture of the material or workmanship of the product is deemed to be defective, MPOW will (at its sole option) replace the product at no charge with the same or comparable product. Products and parts replaced under this warranty become the property of MPOW and are not returned to you. If products and/or parts require service after the warranty period expires, you must pay all labor and parts charges. Warranty coverage terminates if you sell or otherwise transfer the product.

    What does the warranty not cover?

    This warranty does not cover:
    >Improper use or installation
    >Cosmetic damage
    >Damage due to acts of nature. For example: lightning strikes, tornadoes and similar
    >Accidents
    >Misuse
    >Negligence
    >Commercial use
    >Modifications to any part of the product, including the antenna
    >Connection to an incorrect voltage supply
    >Attempted repair by anyone other than an authorized facility

    MPOW will service and not replace:

    > Products sold ‘as is’ or with all faults declared
    > Consumables, such as fuses or batteries
    > Products where the factory applied serial number has been altered or removed

    Repair replacement as provided under this warranty is your exclusive remedy. MPOW shall not be liable for any incidental or consequential damages for the breach of any express or implied warranty on this product, including, but not limited to: lost data, loss of use of your product, lost business or lost profits. MPOW products makes no other express warranties with respect to the product, all express and implied warranties for the product include but not limited to: any implied warranties of and conditions of merchantability and fitness for a particular purpose, are limited in duration to the warranty period set forth above and no warranties, whether express or implied, will apply after the warranty period. Some states, provinces and jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state or province to province.

    Who is covered by the warranty?

    Products offered by Honeywell Safety and Productivity Solutions are covered for a defined period of time with a Limited Warranty. Honeywell extends this warranty only to the first end-user of the product. This warranty is non-transferable.

    What’s covered by the warranty?

    This warranty covers each product and warrants them to be free from defects in workmanship, under normal use and service, for the defined period of time from the date of purchase by the first end-user. Under this warranty, Honeywell will repair or replace, at its option, any unit that fails to perform according to Honeywell’ published specifications during the warranty period.

    Products offered by Honeywell Safety and Productivity Solutions are covered for a defined period of time with a Limited Warranty. Honeywell extends this warranty only to the first end-user of the product. This warranty is non-transferable. This warranty covers each product and warrants them to be free from defects in workmanship, under normal use and service, for the defined period of time from the date of purchase by the first end-user. Under this warranty, Honeywell will repair or replace, at its option, any unit that fails to perform according to Honeywell’ published specifications during the warranty period.

    What’s not covered by the warranty?

    The warranty does not cover software or damage to the product caused by modification, alteration, misapplication, misuse of, or physical abuse to the product; or damage due to repair or service to the product by anyone other than an Authorized Honeywell Safety and Productivity Solutions Service Center. This warranty also excludes any damage to the product caused by circumstances outside of Honeywell’ control, such as, but not limited to, lightning or fluctuation in electrical power.

    Acquiring warranty service

    Should the product prove to be defective within the warranty period, return the product, as described in the RMA procedures that follow, and Honeywell will, at its option, repair or replace the product, to whatever extent Honeywell deems necessary to restore the product to proper operating condition, without any charge to you.

    If you purchased the product from an Authorized Honeywell Reseller, contact the Reseller with the unit’s serial number. Your Reseller will contact Honeywell, on your behalf, to arrange for the unit to be serviced.

    If you purchased the product directly from Honeywell, or have been instructed by your Reseller to contact Honeywell Safety and Productivity Solutions directly, call the Customer Service Department in your area to request a Repair Maintenance Authorization (RMA) number. Failure to obtain an RMA number before shipping your product to the repair facility will delay the processing of your repair.

    When calling for service at any of our repair facilities, please be prepared to give the following information:

    Brief description of problem

    Serial Number and/or Date Code and/or dated Proof-of-Purchase.

    (Serial numbers and/or date codes are found in various places on our products. Please have your unit in hand when you call, and a representative will help you find the number or date code.)

    If your equipment is still covered under the initial end user’s product warranty, please notify the Customer Service Representative when you call. For your protection, we recommend you insure any equipment being sent to Honeywell. Place the product in its original packaging with a copy of your original invoice to avoid possible service delays and ship the product prepaid to the appropriate address. Please ensure that the RMA number is clearly visible on the address label.

    This article will be updated soon to reflect the latest terminology.

    Dynamics 365 Field Service inventory capabilities include:

    • Warehousing
    • Inventory adjustments and transfers
    • Consuming and billing products during work orders
    • Purchasing
    • Returns
    • Inventory journals

    For basic inventory requirements, many organizations utilize the above capabilities included with Field Service. For more complex inventory and pricing requirements, Field Service is designed to integrate with enterprise resource planning (ERP) systems. A common example is integrating with Dynamics 365 Supply Chain Management using a pre-built common data service "prospect to cash" template.

    Prerequisites

    • Knowledge of Field Service product catalog capabilities is critical before using inventory, purchasing, and returns.

    Only products that have a Field Service Type set to Inventory are tracked in inventory. Keep this in mind when adding products to work orders, purchase orders, and return merchandise authorizations (RMAs) and expecting to see inventory changes.

    Warehouses and product inventory

    A warehouse in Field Service is any company location that holds inventory. This includes static and mobile locations such as:

    • Warehouses
    • Technician trucks
    • Distribution centers
    • Loading docks

    How to rma a defective product

    Inventory at each warehouse is updated based on used work order products, purchase orders, returns, adjustments, and transfers. This is recorded in the related Product Inventory entity.

    How to rma a defective product

    For each product at the warehouse, the system tracks:

    • Quantity Available – how many units remain to be sold.
    • Quantity Allocated – how many units are currently listed on work orders as allocated work order products.
    • Quantity on Hand – sum of quantity available and quantity allocated. Basically, unsold units.
    • Quantity on Order – how many units are currently listed on purchase orders, but haven’t been received and added to inventory. Basically, units that are on the way.

    How to rma a defective product

    Inventory adjustments and transfers

    Inventory Adjustments is a feature that lets you manually add or subtract inventory from warehouses. This feature is typically used for routine checkups to reflect shrinkage and defects, and compare expected inventory to actual inventory, adjusting for the difference.

    How to rma a defective product

    Inventory Transfers is a feature that lets you transfer inventory from a source warehouse to a destination warehouse. The most common example of this is transferring inventory from a warehouse to a technician’s truck.

    How to rma a defective product

    You can also enable adjustments and transfers on the Field Service Mobile app to allow technicians to meet in the field and record an inventory transfer from one truck to another, for example.

    Work order inventory

    Adding products to work orders and using them affects inventory.

    For example, adding a product as estimated and allocated (Line Status set to Estimated, Allocated and Yes) reserves a portion of inventory from the specified warehouse, though it doesn’t actually deduct it.

    If a work order product is used during a work order (Line Status set to Used), the inventory at the related warehouse is deducted by the work order product quantity. Typically, the warehouse listed on a work order product is the technician’s truck.

    Purchase orders

    Purchase orders (POs) are used to order products to a warehouse or directly to a work order to complete on-site work.

    The purchase order process includes:

    1. Requesting products from a vendor by creating a Purchase Order and adding Purchase Order Products.
    2. Gaining approval.
    3. Documenting receipt of products by creating a PO receipt and PO Receipt Products. This will add the received products to warehouse inventory or as work order products.

    Returns

    Sometimes the same organization that installs parts and equipment at a customer’s location needs to process a return of that product or customer asset.

    Common examples for why returns may be initiated include:

    • The part or equipment is defective
    • The customer is dissatisfied
    • A repair is needed and the repair will not take place on-site, but back at the service provider’s or manufacturer’s location
    • The equipment was at the customer’s location as part of a lease that is ending and will not be renewed

    Field Service supports three out-of-the-box returns:

    • Return to warehouse
    • Return to vendor
    • Change of equipment ownership

    There are three steps when issuing a return:

    1. Create return merchandise authorizations (RMAs): all product returns are initiated with RMAs The RMA designates the products to be returned, as well as all other important information, such as pricing. It also specifies a processing action, which is the type of return.
    2. Create RMA receipt: the return isn’t finalized until an RMA receipt is created. The RMA receipt confirms the correct product and quantity were received, as well as date and person handling the receipt.
    3. Inventory and customer asset adjustments are carried out: this is done automatically in the background.

    Other important features of RMAs include the ability to issue credits to customers who initiate returns, and the ability to track returns as part of customer asset service history.

    Inventory journals

    All inventory transactions are recorded in the Inventory Journals entity, which can be found via an advanced find. For example, when one product is allocated to a work order, an inventory journal is created that increases quantity allocated by one. When that same product is then used to complete the work order, another inventory journal is created that decreases quantity on hand. This happens for all increases and decreases of product inventory. Basically, inventory journals serve as an inventory ledger within Field Service.

    Most importantly, inventory journals are sometimes used to integrate Field Service inventory transactions into external ERP systems, depending on how the integration is architected. To make integrations easier and more flexible, inventory journals can be manually created.

    How to rma a defective product

    Quick and easy solutions are available for you in the NETGEAR community.

    Complimentary Support

    NETGEAR provides complimentary technical support for NETGEAR products for 90 days from the original date of purchase.

    NETGEAR Premium Support

    GearHead Support for Home

    A single point of support around the clock. GearHead Technical Support makes it easy to fix issues on not just your NETGEAR purchase but for your entire home network. The service includes support for the following:

    • NETGEAR and non-NETGEAR network devices
    • Desktop and Notebook PCs, Printers, Scanners, and more
    • Windows Operating Systems, MS Office, Outlook, and more
    NETGEAR ProSupport for Home

    Protect and support your recent NETGEAR purchase. With NETGEAR ProSupport for Home, extend your warranty entitlement and support coverage further and get access to experts you trust.

    • Protect your investment from the hassle of unexpected repairs and expenses
    • Connect with experienced NETGEAR experts who know your product the best
    • Resolve issues faster with 24/7 service
    NETGEAR ProSupport for Business

    NETGEAR ProSupport for Business services are available to supplement your technical support and warranty entitlements. NETGEAR offers a variety of ProSupport for Business services that allow you to access NETGEAR's expertise in a way that best meets your needs:

    • Product Installation
    • Professional Wireless Site Survey
    • Defective Drive Retention (DDR) Service

    Complimentary Support

    NETGEAR provides complimentary technical support for NETGEAR products for 90 days from the original date of purchase.

    NETGEAR Premium Support

    GearHead Support for Home

    A single point of support around the clock. GearHead Technical Support makes it easy to fix issues on not just your NETGEAR purchase but for your entire home network. The service includes support for the following:

    • NETGEAR and non-NETGEAR network devices
    • Desktop and Notebook PCs, Printers, Scanners, and more
    • Windows Operating Systems, MS Office, Outlook, and more
    NETGEAR ProSupport for Home

    Protect and support your recent NETGEAR purchase. With NETGEAR ProSupport for Home, extend your warranty entitlement and support coverage further and get access to experts you trust.

    • Protect your investment from the hassle of unexpected repairs and expenses
    • Connect with experienced NETGEAR experts who know your product the best
    • Resolve issues faster with 24/7 service
    NETGEAR ProSupport for Business

    NETGEAR ProSupport for Business services are available to supplement your technical support and warranty entitlements. NETGEAR offers a variety of ProSupport for Business services that allow you to access NETGEAR's expertise in a way that best meets your needs:

    How to rma a defective product

    Quick and easy solutions are available for you in the NETGEAR community.

    Complimentary Support

    NETGEAR provides complimentary technical support for NETGEAR products for 90 days from the original date of purchase.

    NETGEAR Premium Support

    GearHead Support for Home

    A single point of support around the clock. GearHead Technical Support makes it easy to fix issues on not just your NETGEAR purchase but for your entire home network. The service includes support for the following:

    • NETGEAR and non-NETGEAR network devices
    • Desktop and Notebook PCs, Printers, Scanners, and more
    • Windows Operating Systems, MS Office, Outlook, and more
    NETGEAR ProSupport for Home

    Protect and support your recent NETGEAR purchase. With NETGEAR ProSupport for Home, extend your warranty entitlement and support coverage further and get access to experts you trust.

    • Protect your investment from the hassle of unexpected repairs and expenses
    • Connect with experienced NETGEAR experts who know your product the best
    • Resolve issues faster with 24/7 service
    NETGEAR ProSupport for Business

    NETGEAR ProSupport for Business services are available to supplement your technical support and warranty entitlements. NETGEAR offers a variety of ProSupport for Business services that allow you to access NETGEAR's expertise in a way that best meets your needs: