How to troubleshoot common google chromecast issues

Have an older TV that won’t connect to the Internet? Fortunately, there are a number of web-connectable streaming devices you can use to access today’s most popular apps. Google’s Chromecast is one such entertainment portal. The first iterations of this device allowed users to “cast” apps from preferred mobile hardware to their TVs. While these older Chromecast models are still available, Google ramped up their interface with the latest Chromecast with Google TV, which comes with a physical remote and a customized home page based on your viewing history — putting it on par with similar Roku and Apple competitor devices.

Like all modern tech, your Chromecast isn’t bulletproof. Once in a while, you may notice connectivity issues, glitches with your phone, and other small troubles that prevent you from using your Chromecast successfully. In this guide, we’ve rounded up some of the most common Chromecast issues and what you can do to go about troubleshooting and fixing each one.

Chromecast isn’t connecting to Wi-Fi

You may have noticed your Chromecast video looking tiled and spotty. Perhaps you’ve encountered one of several buffering screens when trying to stream your favorite show. Whatever the prevailing symptom, the cause can usually be traced to some kind of network issue.

With any network trouble, the first thing to try is a simple disconnect/re-connecting of all devices in the chain. In this case, that’s your Chromecast, router, and modem (if standalone). Unplug all your gear, plug it back in, then wait for your network to restore itself. Once your Chromecast reboots, grab your phone and try casting an app.

How to troubleshoot common google chromecast issuesDan Baker/Digital Trends

Still having Wi-Fi trouble? Each Chromecast product (save for the first generation) supports both 2.4GHz and 5GHz network bands. Depending on how far your TV and Chromecast are located from your home’s router, you may be better off keeping the device connected to one band over the other. The 5GHz band is stronger over short distances, but if your Chromecast is on the opposite end of your home from your router, the 2.4GHz (better long-range connection) band is probably the best bet.

To change Wi-Fi bands, grab whatever device your Google Home app is on. Launch the app, tap the Chromecast you’re having issues with, then tap Settings at the top-right corner of the screen. Tap Wi-Fi, then Forget this network. After doing so, you’ll be able to re-connect your Chromecast to a new Wi-Fi band. If you were originally connected to the 5GHz band, try connecting to the 2.4GHz option.

If there are still network issues, you may have noticed that your Chromecast came with an HDMI extender. While it’s nice to be able to nestle your device out of sight, the Chromecast may not be in range to receive enough Wi-Fi hand-shaking. If you’re having Wi-Fi troubles, try using the extender to push the Chromecast outside the back of your TV set. Doing so may be enough to improve the range of your device.

Chromecast randomly power cycles

How to troubleshoot common google chromecast issues

Depending on how you’ve got your Chromecast connected to your TV for power, you may experience random power cycling. If your Chromecast is connected to your TV’s USB input for power, this may be the cause of your trouble. Most TV-based USB ports will supply enough juice to power external devices, but there are cases where this may falter.

One of the best ways to get ahead of this issue is to simply connect your Chromecast using the USB power brick that your device came with. This ensures a solid connection for your device at all times and also prevents your Chromecast from rebooting every time you power down your TV.

Your casting device loses its controls

A majority of Chromecast devices require you to tap a Cast button within each Chromecast-compatible app. Cast controls are essential to the Chromecast experience, but sometimes, the Cast feature (and related controls) can disappear from your mobile device. There could be a few reasons why this is happening, as well as a few fixes.

For starters, your phone or tablet may be running an older version of your chosen app’s firmware. While most iOS and Android devices will inform you if updates need to be completed, you can manually check yourself. For an iPhone or iPad, tap the App Store icon, then tap your profile image. Scroll down to the updates section of the screen. If the app you’re attempting to cast from has a required update, select the app and tap Update to start the process.

For an Android device, tap the Play Store icon. On the next screen, tap My apps and games, then find the app you’re having issues with. Tap Update or Update all to get all your apps on the current firmware.

If all your apps are up to date and you’re still losing cast controls, you can try rebooting your mobile device. Sometimes this is all it takes to correct the issue and you may never lose cast controls again. Depending on what hardware you’re using, you may have to wait for a major device update to come through before the issue completely disappears. Until then, keep rebooting.

Your Chrome browser isn’t up to date

If you’re casting content from the Chrome browser on your computer, you may have noticed that certain Chromecast controls are missing from your preferred sites. This may be because there’s a new version of Chrome that you need to update to. Fortunately, doing so is easy.

Jump on your computer, launch Chrome, then click the More icon (three dots in a column) at the top-right corner of the page. If you’re not on the latest version of the browser, you’ll see an option labeled Update Google Chrome. Click this option and then let the update run through.

Once completed, click Relaunch. Once Chrome is up and running again, go to the site you were casting from and you should see that your casting controls have returned.

If all else fails…

You’ve tried bettering your Wi-Fi and you’ve ensured all your settings are up to date, but the blasted Chromecast is still being finicky. When all else fails, you can attempt a factory reset of your Chromecast. Doing so will not delete any data from your mobile device or Google Home app, but once the reset is complete, you’ll have to re-add your Chromecast to the Home app.

To begin the reset process, locate your Chromecast’s physical reset button. This is commonly located by the power port on the device. Hold the button for 25 seconds.

How to troubleshoot common google chromecast issues

The LED light on your Chromecast will start blinking orange, indicating your device is resetting. When the light is solid white, the reset is complete, and you’re ready to set up your Chromecast once again.

If you’re still having issues with your Chromecast or are experiencing issues we didn’t cover, you can check out Google’s support page for the product.

How to troubleshoot common google chromecast issues

Google’s Chromecast allows users to easily stream media from other devices onto their TV. All it takes is an HD television and an internet connection.

It’s a pretty clever device, but it’s not without its issues and glitches. Users have reported problems with audio cutting out or simply not playing despite the video playing perfectly, for example. When this happens, it’s up to the user to troubleshoot these issues — luckily, they’re usually easy to fix.

How to troubleshoot a Google Chromecast’s audio issues

Here are five ways you can troubleshoot your Chromecast sound and audio issues before you go out and buy a replacement device.

Check your TV or other device’s settings

It’s important to make sure the speakers on the device you’re casting to are set to enabled, and that your volume is turned up.

Some modern TVs will disable their internal speakers to use external speakers or sound systems. Check to see that you have the correct settings turned on. If you’re not sure how to find this or the usual method doesn’t work, consider resetting your TV to its default or factory settings. That should restore the internal speakers.

Ensure your Chromecast is working correctly

To rule out any hardware issues, you should always check to see that your Chromecast is plugged in properly — both to your TV and to the power socket on your wall.

You can test this further by plugging your Chromecast into a different wall socket or HDMI jack on your TV. You can also try switching out the HDMI cord for the micro-USB cord and plugging that in to see if it solves the issue.

Reboot your Chromecast device using the Google Home app

Rebooting your Chromecast could iron out any issues, audio-related or otherwise, and takes only a few seconds. Here’s how to do it.

1. Launch the Google Home app on your device.

2. Select the Chromecast device on your home screen that you’re experiencing issues with.

3. Tap the cog on the upper right-hand corner of your screen to open the Settings option.

4. Choose the three-dotted “More” icon to open your extra settings.

5. Select “Reboot.”

6. Wait for your Chromecast device to restart and confirm your sound issues have been resolved.

Restart your selected media

Sometimes Chromecast audio issues are simply a random glitch that can be solved by stopping and restarting the media you wish to play. Try disconnecting from the Chromecast device in question, then reconnecting before restarting the video or music you’re listening to.

Use the Google Home app’s sound settings to fix sound delays

Sometimes sound issues arise because your sound system is more advanced. The Google Home app has a tool to help you get your audio synced when you’re casting to a group of devices, like a set of speakers.

To fix the issue and your Chromecast audio, select the Chromecast device you’re using from the Google Home app’s main screen, tap the gear icon to access your settings, and then choose “Group delay correction.”

From here, Google suggests you cast music to your “group” of speakers or devices, stand by the device where you hear the delay, and using the slider, move it left or right until the audio is synced.

Follow Google’s interactive walkthrough to troubleshoot your issues

Google offers an interactive, step-by-step tool to diagnose and fix issues with either your Chromecast or Chromecast Audio devices.

You can get tips and fixes for the most common problems you might experience, though they also have a community where you can ask questions and receive answers from fellow users.

Google Home is a great way to add voice control to the Chromecast devices scattered around your house. But it’s not always sunshine and rainbows.

With a Google Home ($99 at Walmart) speaker, you can throw your favorite YouTube videos or Netflix shows to your television , stream your favorite music or listen to the news or to podcasts. You can control the smart devices around your house or, with a little workaround, have Google Home speak notifications from your phone .

After the initial setup is finished, the Google Home is generally a hands-off device that requires very little maintenance or tweaking of settings. However, things can sometimes go awry.

If you’re facing one of the few issues with a Google Home, here’s what you can do to fix it.

Connectivity issues

In a house filled with connected gadgets, connectivity issues can and will arise. If you’re facing some connection problems with your Google Home, you should first power cycle the speaker itself, as well as the modem and router.

How to troubleshoot common google chromecast issuesIan Knighton/CNET

Also, try rebooting the Google Home speaker. You can do this by simply removing the power cable for a few seconds and plugging it back in. Or you can restart Google Home speakers in the Google Home app by going to Devices and tap the Settings button (three vertical dots in the upper right of the device card) for the device you want to reboot. Tap More and select Reboot

If the problem persists, consider moving Google Home closer to the router. If Google Home isn’t the only device experiencing connection issues, the problem may be fixed by moving the router to a more centralized location.

To relieve some of the congestion, you can also try connecting the Google Home to a 5GHz wireless network instead of 2.4GHz. The 5GHz channel should be less congested with less interference.

Google Home not responding

There are a couple reasons why you might have trouble activating Google Home with your voice. For instance, if the speaker is placed near noisy appliances or obstructions, these objects and the noises they put off might interfere with the mic array in the Google Home. If they bring the ambient noise level in the room up too high, you may have to speak louder than normal to activate the speaker.

When this is the case, the best option is to move the Google Home speaker away from those obstructions, the wall and other devices.

How to troubleshoot common google chromecast issuesTyler Lizenby/CNET

Next, make sure the mic is not switched off. The mute button for the mic is on the back of the speaker. If the microphone is off, four yellow lights will appear on the light ring on the Google Home.

Performing a hardware reboot may also fix any glitchy behavior, so pull the plug and let the Google Home speaker power back on.

A larger issue where the speaker does not respond to voice input has been addressed in the Google Home Help Forums. If you’ve tried all the above fixes to no avail, go to and locate and listen to several of the voice recordings. If you hear static or anything other than relatively clean recordings of your requests, try performing a factory data reset .

If that doesn’t help, contact the Google Home Support Team for further assistance.

Incorrect home location

Many of the Google Home requests — like weather or traffic updates — require location data to give you accurate results. If your home or work addresses are not set correctly, the weather or other information Google Home provides will be inaccurate or unhelpful.

To set your home and work locations:

  • Open the Google Home app on your iOS or Android device.
  • Tap the hamburger button in the top left of the app.
  • Select More settings.
  • Scroll to the bottom and select Personal info under Google Account settings.
  • Tap Home & work locations.
  • Enter your home address and tap OK.
  • Optionally, enter your work address and tap OK.

‘OK Google’ also wakes your phone

How to troubleshoot common google chromecast issues

Saying “OK Google” might wake up your Android phone and your Google Home speaker.

If you have an Android device with “OK Google” detection turned on, you may notice that saying “OK Google” in the presence of your Google Home will wake both the speaker and your phone.

It’s only a minor issue since only one device — the Google Home — will respond. But there’s no way to change the wake words for the Google Home speaker or Google Assistant on your phone. As of right now, there is also no way to have your phone respond instead of Google Home.

If you want the phone to respond instead, the best option is to walk out of the Google Home’s listening range.

Good morning routine doesn’t play the weather

You might have gotten into the habit of waking up and saying, “OK, Google, good morning.” This will run the Good Morning routine (that’s now set up by default) or a roundup of all the things you care about — your upcoming calendar events and reminders, traffic and weather. After that, it can go straight into playing a podcast, music, radio, news, audiobooks and more.

However, lately, there has been an issue with weather playing in your My Day. Google is aware of this issue and is currently working on a fix.

Hi David. We’re aware of this issue and working on a fix — we’ll keep you updated. You can also file a feedback on your Google Home using this keyword “My Day missing information”:

— Made by Google (@madebygoogle) April 3, 2018

If you say “Good morning” to Google Home and the weather doesn’t play, there are a couple things you can try:

  • Open the Google Home app and go to Settings > Routines > Good morning and make sure Tell me about the weather is checked.
  • Open the Google Home app and go to Settings > Personal Info > Home & work locations and make sure you have an address set for Home and that it’s the correct address.

Unfortunately, if neither of those work, your best bet is to simply ask for the weather separately.

First published Jan. 3, 2017 at 7:25 p.m. PT.
Update April 9, 2018 at 3:33 p.m. PT: Refreshed with new details, including a common issue with the Routines feature.

CNET Magazine: Check out a sampling of the stories you’ll find in CNET’s newsstand edition.

Smart home compatibility tool: Find out what smart home platforms work with your existing kit and vice versa.

Google Home is almost like having a super intelligent, tech-savvy and highly obedient pet around the house. When this smart speaker performs well, it makes you feel as if there’s another conscious being in your living room. It lets you interact with Google services using voice commands alone, listening to answers rather than reading them. All you have to do is say “OK, Google” and it listens.

You can ask Google search whatever’s on your mind, have Google calendar reschedule your evening and so on. It’s also connected to your other smart devices at home, so you can control your home using your voice. In essence, Google Home lets you boss all your devices around like an impulsive medieval ruler. However, as advanced as it is, Google Home can sometimes stutter. Here are some common Google Home connectivity problems and how to fix them.

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Wi-Fi Google Home connectivity issues

Google Home connects to the internet directly via your home Wi-Fi network. It also uses Wi-Fi to communicate with your other smart devices at home. It therefore stands to reason that the most common Google Home problem reported both to Puls technicians and on online forums is Wi-Fi connectivity issues. Here are the main Google Home connectivity problems and how to solve them.

How to troubleshoot common google chromecast issues

Google Home’s base comes in various colors. Credit: Google

Connect Google Home to Wi-Fi

To get started with Google Home you need to download the Google Home app (iOS, Android) to your phone or tablet. Don’t worry, Google Home will tell you as much the minute you plug it in and turn it on for the first time. In order to establish a network connection, look for your Wi-Fi network in the app and simply connect to it. You should be good to go.

What if I see my Wi-Fi network but can’t connect my Google Home?

  1. Make sure Google Home is plugged in and powered on.
  2. Are you using the correct password? Try it with another device at home to make sure.
  3. If your router is dual-band, try connecting to both the 2.4GHz and 5GHz bands.
  4. Make sure you’re using the latest version of the Google Home app.
  5. Move Google Home closer to your router. For setup, you should get as close up as you can. You can always move it later.
  6. If all of the above doesn’t help, reboot. Start by rebooting your router. Next, power your Google Home off and then back on again by disconnecting and then reconnecting the power cable.
  7. Take the device you’re using for setup (the device you installed the app on), and turn the Wi-Fi off and back on.
  8. If all the above still don’t help, contact Google Home support or schedule a Puls Smart Home technician visit.

How to troubleshoot common google chromecast issues

A Puls technician connecting the Google Home.

Wi-Fi keeps disconnecting after installing Google Home

This common Google Home problem intensifies when using Google Home with Chromecast. If you’re using Google Home as a stand-alone without Chromecast, and your router is dual-band, try switching to the other band (see #3 above). In case that doesn’t help, keep going through steps 4-8. If you are using Chromecast with Google Home, the next few paragraphs are for you.

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Google Home and Chromecast mix like peanut butter and jelly

How to troubleshoot common google chromecast issues

Google Home and Chromecast. (Photo Credit: 9to5Google)

Remember when you discovered peanut butter and jelly sandwiches? Well, Google Home and Chromecast are the peanut butter and jelly of the smart home era. They’re relatively cheap with the Google Home currently going for $129, and the basic Chromecast for only $35.

You can pick them up at a Target near you or order directly online from Google Store. They’re easy to install and connect, and they work extremely well together. This combo is the simplest way to bring voice control into your home.

As soon as you got this dynamic duo set up correctly, you can sit back and command your TV to start streaming your current Netflix addiction, your latest YouTube crush, your sports streaming app of choice and so on. Google Home is, of course, a speaker in itself, so you can have it stream music, play your podcasts, read you the news, etc.

Google Home & Chromecast Wi-Fi overload

Remember what happens when you eat too much PB&J? That’s right, too much of a good thing is bad. Apparently, Google Home and Chromecast can both cause Wi-Fi performance issues. Users have reported recurring disconnecting from Wi-Fi.

In other cases, these Google devices cause the router to shut down completely, or to stop transmitting the Wi-Fi signal. The problem was first reported as being limited to TP-Link routers but has since been spotted by users of other routers as well, such as Linksys, Asus, and Netgear to name a few.

In an official Chromecast support page Google says they’re aware of the issue, and claim it’s limited to “People with an Android phone and a Chromecast built-in device (such as a Chromecast or Google Home device) on the same Wi-Fi network.” Android users, beware.

The good news is that Google is aware of the issue, and has started to roll out a fix on January 18th. Make sure to update your Google Home Android app. Additionally, update your router to the latest firmware, and restart your Android device.

How to troubleshoot common google chromecast issues

A Puls technician having fun with Google Home after another successful installation.

Puls is an official Google Home partner

Puls is all about mobilizing skilled technicians so they can fix your devices wherever best fits you. This saves you the hassle of hauling your devices over to a lab. Instead, the lab makes its way to you. This makes us the perfect smart home technicians since we can work our magic straight from your home.

That’s why we’re so excited to be an official Google Home partner, offering free in-home demo and setup. We can also help with whatever issues you’re experiencing with your Google Home, right from the comfort of your home. Book our smart home support service and we will be there in no time.

Are you having issues with how Chrome Browser is running on your users’ computers? Is Chrome running too slow or using too much memory? Here’s how to troubleshoot Chrome Browser performance issues on Microsoft ® Windows ® devices.

Step 1: Check common issues

First, check these potential issues:

Step 2: Diagnose the cause

If you still need help, gather information to try and diagnose the cause. If you try the steps below and you’re still having issues, contact the Google Cloud Support Center. If you don’t have access to support, file a Chromium bug.

Write down the events that reduce Chrome Browser performance.

  • Do you experience reduced Chrome Browser performance as soon as you start the browser?
  • Does the Chrome Browser run slower when you load more than one webpage? If so, how many webpages?
  • Was the browser running continuously for a few days? If so, for how long?
  • Do you run Chrome Browser in a shared environment, such as Microsoft ® Windows ® Remote Desktop Services, Citrix ® XenApp ® , Citrix XenDesktop ® , or VMWare ® Horizon ® ?
  • In a shared environment, does browser performance depend on the number of users running Chrome Browser at the same time?

Use Windows Task Manager or another process manager, such as Process Explorer, to identify processes with high CPU usage.

Determine the type of process that makes Chrome Browser run slower. In Process Explorer, you can see command-line parameters to verify the type of Chrome Browser process that’s running. For example, the –type=renderer process is responsible for one or more tabs or extensions that are currently in use. If you don’t see the –type parameter, the process is responsible for all disk and network access and user interactions.

Common scenarios that reduce browser performance include:

  • The main process slows down if disk access is slow or there’s not enough system memory available.
  • CPU usage for the renderer process increases if you run web apps that aren’t well programmed. Isolate Chrome Browser tabs and identify which web apps or webpages are reducing browser performance.
  • The graphics processing unit (GPU) process slows down if there’s an issue with a particular graphics card driver. Or, Chrome Browser is rendering a graphics-intensive page, such as a website with 3D images or YouTube videos.

If you can’t identify the process that’s causing high CPU usage with a process manager, try recording performance event traces and sharing them with Chrome engineers. Event Tracing for Windows (ETW) collects performance information from all running processes during a specified time period. Traces might contain sensitive data, such as process names or parameters and DLL function names or filenames. You can securely share your trace with Chrome engineers by following the instructions below.

Step 1: Download the tool

You can use the open-sourced application UIforETW to record the trace files.

Note: The names of all files that are read or written during the trace will be included in the trace file. Also, anonymized input data is recorded. To protect sensitive data, all letters are replaced with A and all numbers are replaced with 1.

I’ve had the device about a week now and we have been streaming a lot of content to it without any issues. But I had a strange issue with my Chromecast yesterday and I wanted to make note of it here. This isn’t so much as a request for help, but I would like people to post if they are having similar issues so we can see how often it occurs and see if there are any similarities which may help pinpoint the bug.

After watching a Netflix show, I tried casting another show but could not. The TV screen switched to the red "Netflix" screen and it seem to try and buffer the show, but it never started playing. After a while (perhaps a minute), the tablet from which I selected the show to cast came up with a "Could not Connect" error. I tried selecting the show again, and could not get it to connect. I ended up unplugging the device and even then it would not connect. I think I was finally able to fix the problem by selecting another show which did start to play and then selecting the show that I really wanted to watch. However, I was trying lots of things, so it could be something else that actually fixed it. For example, I don’t remember if I de-selected the chromecast and then re-select it. I’ve read that fixed similar issues that other people have had with the Youtibe app.

Here are some more details:
– chromecast is plugged into the TV via the short HDMI extension cord.
– it is powered via the USB power cable plugged into the USB transformer and 110v power (ie not powered via a USB port on the TV)
– the TV does not have HMDI control-ability
– the TV is a LG model 46D64U
– between the two shows when I had the problem, the Chromecast went to a black screen for a second or two and I thought I heard an audible click. In fact I thought the TV turned itself off because the click I think I heard is the same click I hear when the TV turns on or off. However the screen did come back on its own pretty quickly.

I just wanted to see how common this issue may be. So if you have had problems with your Chromecast timing out when trying to stream content, please post as many details about the situation as possible.

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Chromecast allows users to stream content from Netflix, Hulu, or even just duplicate your Android smartphone – at least when everything is working correctly. To help, has revealed how to fix your Chromecast when it stops working.


What is Google Chromecast?

Chromecast is a cheap and easy way to stream video content right to your TV.

Google Chromecast is one of the best streaming devices available.

The device plugs into your TV to provide easy access to multiple streaming services.

These range from Netflix and YouTube to Hulu and Google Play.

Users can even throw — or “cast”— content from your smartphone or the Chrome browser on your laptop to your TV.

How to troubleshoot common google chromecast issues

Google Chromecast: Chromecast has revolutionised how digital media between devices is streamed (Image: Getty)


How to troubleshoot common google chromecast issues

How to restart Chromecast:

The first step you should try when your Chromecast is unresponsive is to reboot the device.

The easiest way to do this is the tried and true method of unplugging the Google plug, waiting for a minute, then plugging it back in.

Give it a few minutes to start up, then try casting to your device again.

More often than not this will get Chromecast up and running again.

How to troubleshoot common google chromecast issues

Google Chromecast: The device plugs into your TV to provide easy access to multiple streaming services (Image: Getty)

Check the Wi-Fi:

A common reason for devices not working relates to your router.

Just because the router working on one device does not necessarily rule it out when your Chromecast is not working.

A quick power cycle of your router should eliminate any potential issues.

Simply unplug your router for a few minutes, then plug it back in.

Then once your router has booted, try your connection again.

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How to troubleshoot common google chromecast issues

How to troubleshoot common google chromecast issues

How to troubleshoot common google chromecast issues

Google Chromecast: Google Chromecast is one of the best streaming devices available – when working (Image: Getty)

Another potential cause of poor connectivity is the location of the Chromecast behind the TV.

The device is nicely hidden away, meaning it might not be receiving enough Wi-Fi juice to binge your favourite shows.

If you are still experiencing issues, try connecting the HDMI extender included in the box and physically separating your Chromecast from your television.

Those who own a Chromecast Ultra have the extra option of connecting an ethernet cable to the power brick.

How to troubleshoot common google chromecast issues

Google Chromecast: It can be a frustrating experience when your Chromecast is not working (Image: Getty)

Update the Chrome browser:

If you normally cast from your computer, it is possible a newer version of Chrome is available.

This may cause the Chromecast to stop working or prevent the cast button from appearing on various websites.

To update Google Chrome, begin by opening it on your computer.

Next, click the More icon in the top right, then tap Update Google Chrome – the button will not appear if you’re on the latest version.

Then click Relaunch and perform a factory reset on your Chromecast.

If Chromecast still is no working, it is time to perform a factory reset.

Related articles

How to troubleshoot common google chromecast issues

How to troubleshoot common google chromecast issues

Although you will not lose any data, this does require users to set up your Chromecast all over again.

Without unplugging your Chromecast, hold down the button on the back of the device for at least 25 seconds.

The TV screen will eventually go blank, and the reset process will begin.

Once this has finished, you can begin the setup process again.

It is best if possible to use a different device than you used the first time.

This will rule out any device-related issues and the process is just as easy on smartphones, windows, or Chromebooks.

Chromecast is one of the best devices to make your television smarter. Chromecast can add a host of new features to your existing television. It is a small device which can enhance access to several entertainment portals like YouTube , Netflix, Amazon Prime Videos.

How to troubleshoot common google chromecast issues

If you do not have a Chromecast, the above prospects surely would have tempted you to have one. People having Chromecast now are enjoying great content and true entertainment.

However, a few people complained about an error or an issue due to which the Chromecast just refused to connect with the television. This error can be frustrating and quick fix solution is the instant remedy is the need in the hour.

Table of Contents

Why is your Chromecast not working?

There are two major reasons why the Chromecast may show an error. The first one is due to the device not working and the second is due to the Wi-Fi not connecting issue.

Both these issues have some simple solutions that will be discussed soon. In case these solutions are unable to solve your issue, you might well consider returning it to your vendor, as it might be defective.

Solution number 1- Starting with the basics

Starting with the basics, the first thing to do is to verify the wiring, whether all wires are connected properly especially with respect to the Chromecast. Verifying the power source for the Chromecast and resetting the same can help in rebooting the Chromecast and fixing the issue.

Solution number 2- Factory reset

This is the most common and instant solution to all electronic devices today. The biggest downfall is that you might lose all the apps installed, all the latest software updates, etc., which might ultimately cost you tonnes of data and a considerable amount of time to get it started.

But nonetheless, if it fixes the issue and frustration you are undergoing now, I am sure you won’t mind the trouble. The process to reset is simple. Just press the button next to the LED light for a few seconds, till the light blinks and the reset is complete.

Solution number 3- Resetting the router

Sometimes, the connection between the router and the Chromecast need to be established once again, which could be due to various reasons. Frequent reconnect between router and Chromecast, the addition of new devices depending on the router, change of frequencies, or plan upgrade, etc., can result in the need for resetting the router.

Press the reset button on the router for 30 seconds and go through the process of resetting the router one again. In the process make sure, the router is operating in 2.4 GHz frequency and not in 5 GHz frequency as Chromecast only supports 2.4 GHz frequency.

Solution number 4- Using Wi-Fi extender

Sometimes, when the Wi-Fi range is slightly far, there can be connectivity issues for the Chromecast. By using a Wi-Fi extender, this issue can be fixed easily.

A strong Wi-Fi signal base can be setup closer to the Chromecast enabling better content and faster access to the networks. This can certainly help minimize consistent network connecting issues, especially if the source router is situated at a larger distance.

Solution number 5- Troubleshooting

This solution should be used as a last resort, once you have tried and tested all the other alternatives. Try troubleshooting and let the software identify the potential causes for the problem and fix the same. If this does not yield the desired results, downgrade your Chromecast to the previous software version.

Keep downgrading for two or three older versions till you feel your Chromecast has started to yield the desired results. Buggy updates could be one of the potential reasons why Chromecast not working issue could pop up. To determine if the problem is persistent with a user account, try setting up another admin user account and verify if the problem persists.

If these 5 solutions are not the answers then what?

In 75% cases, the above 5 solutions should address the Chromecast not working issue. But if it still does not, there is two more alternatives or last resorts to address the issue. The first option is manually adjusting the firmware setting for your Chromecast. The second option is to download various third-party apps for.

  • Troubleshooting the Chromecast problems automatically with the help of diagnosis check.
  • By installing a casting software/app or program the connectivity between the Chromecast and Wi-Fi network can be enhanced. third-party applications that allows you to connect to proxy servers. This way you can access a host of illegal content across the globe. VPN also allows you to enhance the capabilities of the Chromecast. This is very useful to minimize many connectivity issues.

What is needed to download third-party applications on the Chromecast?

Use of third-party applications in Chromecast not only solves many problems but also adds certain capabilities as well. So, it is important to understand how to access them via Chromecast. These third-party applications due to various rules and compliance issues are not listed on the Play Store or any other reputed app store.

These need to be downloaded as apk files to be accessed. A basic browser is necessary for downloading these third-party apps. Try and use the already existing browsers in the Chromecast to download and install some of the very useful third-party apps.

What if the issue persists?

If the issue persists, there can be two reasons. One, the router needs an upgrade or the Chromecast is faulty. You need to check for return options for your Chromecast or upgrade your router.

As per experts, this is the final solution to the problem if you still experience the same errors or difficulties. But as per reports, the above solutions have addressed 98% of the problems.

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About the author

Ishi Agarwal

Ishi is a Professional Content writer and an Editor. She loves curating articles on various niches to spread awareness among her readers based on her research. When she is not writing, she loves baking and is a professional chocolatier. She researches not only on technical niches but has also written many blogs on fashion, travel and self-help.

How to troubleshoot common google chromecast issues

Chromecast is a device that you can plug into your TV or monitor to watch content playing on your smartphone. You can watch your favorite Netflix, YouTube, and other streaming platforms on a bigger screen without having to connect your phone with the TV again and again. Overall, it is a great device that will only cost you around 65 dollars depending upon where you buy it from.

Recently a lot of users have been complaining about their Google Home not finding Chromecast. If you’re in a similar situation then read through this article to find possible fixes for your issue.

How to Fix Google Home Not Finding Chromecast?

  1. Make Sure TV is Turned On

The most common reason why most users run into this problem is that their Chromecast is not able to draw power from the TV. Another thing that you need to make sure of is that the Chromecast device is plugged in properly in your TV.

If you’ve done both of these steps properly then you’ll see the Chromecast background on your TV screen. If you can’t see the Chromecast home screen on your TV then it is likely that you haven’t connected the device properly with your monitor or TV.

  1. Check Wi-Fi

The first thing you need to check is that your Wi-Fi and mobile phone are connected to the same network. Sometimes bad internet connection can also cause your Chromecast to run into this error. You can also try rebooting the router or moving it closer to your Chromecast will improve the overall signal strength.

  1. Reboot/Reset Google Home

Most of the time this error is due to a minor bug in your automation system that you can resolve by giving your Google device a quick reboot. To do so, just unplug the power cord and wait around 30 seconds before you plug it back in. Once the device boots up you can try using the Chromecast feature again to see if that fixed the issue for you. You can also reboot the Google Home device using the mobile app by going into user settings and clicking the reboot option.

If the issue is not fixed then you can go ahead and reset the Google Home device altogether. To do so, hold down the mic mute button located on the backside of your device for around 30 seconds. You’ll hear an alert mentioning that your Google Home device is resetting. If you are using any other model then you can refer to the user manual to learn how to reset your Google device.

  1. Reset Chromecast

If resetting your Google device does not fix the issue for you then it is likely that the issue is with your Chromecast device instead. In which case the best option would be to reset it to factory settings. However, doing this will clear out all user data so be prepared to reconfigure your chrome cast device with the automation system.

To reset Chromecast, you have to first plug it into a power source, that is the HDMI port of your monitor or TV. After it is powered on you should hold down the button on the Chromecast device. Just wait for the LED indicator to change color from yellow to white. Once you see the white color release the button and your device will reset. Afterward, just configure the Chromecast with your Google Home and that should sort out your problem.

  1. Google Support

Even after trying all of these fixes the Chromecast is still not working then there is likely fault in your Google Home device or the Chromecast device. To be sure you should try contacting Google support and explain your issue to them in detail.

It would be even better if you could provide them a recording of your issue. This will help them pinpoint the exact issues and they will be able to guide you accordingly. So, send them an email and wait for a response from the support team.

These were some fixes you can use to ensure that your Google Home finds your Chromecast and you can keep enjoying your favorite shows on a bigger screen. However, if your device is faulty the only thing you can do is demand a replacement order from your supplier if the warranty is still intact.