How to use your iphone while on a phone call

Switching to another app while you’re on a call is easy, and it’s just as easy to get back to your call.

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When you’re on the phone with someone, you can still use other apps. Let’s say you’re talking to a friend who needs another mutual friend’s number. You can stay on the phone with them while you visit your contacts to find the information. It’s a simple tip but one that will be forever useful. Here’s how to use another app while on a phone call with the iPhone.

Using another app during a call won’t end your call, and you can easily return to it. Better yet, if it’s a video FaceTime call, you can do Picture in Picture so you can still see the video of the person you’re talking to.

Make a call. Once you’re on the phone, swipe up from the bottom of your screen (iPhone X and later) or press your Home button (iPhone 8 and earlier).

How to use your iphone while on a phone call

From your Home screen, select an app.

How to use your iphone while on a phone call

When you’re done, tap the green bar at the top of your screen to return to the phone call.

How to use your iphone while on a phone call


Author Details

How to use your iphone while on a phone call

Author Details

Conner Carey

Conner Carey’s writing can be found at She is currently writing a book, creating lots of content, and writing poetry via @conpoet on Instagram. She lives in an RV full-time with her mom, Jan and dog, Jodi as they slow-travel around the country.

How to use your iphone while on a phone call

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Bored while stuck on hold, or want to get more from your iPhone’s calling functionality? Try these tricks on your next call.

Just because you’re in the middle of a phone call, it doesn’t mean you can’t multi-task and use your device for other purposes at the same time.

If you want to know what you can do on your iPhone while talking, keep reading. We’re going to find out.

1. Start a Second Call

It’s not the 1990s anymore. These days, you can start a simultaneous second call and jump between the two with a tap of the button.

Joking aside, this has practical benefits. For example, you can keep your place in a hold queue, or call a colleague to check specific details during a business call.

To start a second call while talking on your phone, tap on Add Call from the in-call menu. You can either select one of your contacts, or tap the Keypad tab to enter a number manually.

2. Switch to FaceTime

To switch to FaceTime, tap the FaceTime icon on the in-call menu.

If the person you are talking to is a fellow iOS user, you can convert your phone call into a FaceTime call. FaceTime lets you see each other on the screen and introduces additional features such as Memoji, Live Photos, and incoming call alerts.

3. Make Conference Calls

Surprisingly few people are aware of this trick. Your iPhone offers an easy way to create conference calls for up to five people. To begin, follow the same steps as detailed above for starting a second call (press the Add Call button).

Once the receiving party has accepted your call and you’ve established a connection, the on-screen in-call menu on your iPhone will change and reveal a couple of new options.

Tap on the Merge Call button, and the two phone calls will connect on a single line. To add more participants, repeat the Add Call > Merge Call process.

If one member of the conference call hangs up (including you), the other callers will stay connected.

4. Put the Phone on Speaker

This is an obvious one, but for the sake of completeness, we’ll mention it.

To put your iPhone on speakerphone, tap on the Speaker button on the in-call menu. The call audio will then play through your device’s speakers instead of the earpiece.

5. Browse Your Contacts

We’ve all been there. You’re chatting with someone on the phone when they ask if you’ve got the number of a friend, business contact, or colleague.

It’s easy to search your contact list while you’re in a call on iOS. You don’t even need to return to the home screen first. Instead, there is a dedicated Contacts button on the in-call menu.

Using this method (rather than accessing your contact list through the Add Call button) means you won’t accidentally end up making a second call while you’re searching for information.

6. Respond With Instant SMS

Phones have a habit of ringing at the most inopportune moments. Whether you’re about to start driving or standing up to give a big presentation, there are times when you need to speak to the caller, but you’re unavailable at the precise moment.

One way to acknowledge the caller without getting bogged down in a lengthy chat or instant messaging thread is to send an automatic SMS to the person.

To send a message, tap on the Message button while the phone is ringing. There are three pre-written options: Sorry, I can’t talk right now, I’m on my way, and Can I call you later?. You can also enter a custom message by tapping on the appropriate option.

You can overwrite the three default options by going to Settings > Phone > Respond with Text and entering your desired phrases.

7. Mute the Call

This is another obvious one, but the ability to mute a call is vital. You can use it if you need to chat privately with someone in person while you’re on a call, or if you’re in a conference call and there’s too much distracting background noise.

To mute a call on iOS, tap on the Mute button from the on-screen in-call menu.

8. Set a Call Reminder

There’s a second option available to you while the phone is ringing—you can set a reminder for yourself. It’s another feature that’s useful in situations where you can’t answer and don’t want to forget to return the call later.

Two reminders are available. The first will automatically remind you about the missed call in one hour. The second will trigger a reminder when it detects you have left your present location.

The second is more useful if you’re stuck in conferences and meeting rooms. If you’re driving, cooking, showering, or performing some other short-term task, use the time-based reminder.

For the location reminder to work, you need to ensure that the Reminders app is allowed to access your location. To enable the feature, go to Settings > Privacy > Location Services and set Reminders to While Using the App.

9. Play a Game

Let’s wrap up with two fun tricks you might not think of. After all, everything on your phone is available if you return to the home screen.

If you have an iPhone 8 or earlier, tap the Home button to return to the iOS home screen. For users of an iPhone X or later, swipe up from the bottom of the screen.

Now you can entertain yourself while you wait for the hold queue to get smaller or for the other person to stop talking. Just open your favorite game in the usual way, and it will work.

10. Listen to a Video or Podcast

Did you know that your iPhone can play audio from both your call and apps like YouTube simultaneously? The call will not mute while you play other audio.

This means that you can watch a video, listen to music, or play a podcast while also keeping an ear on the conversation. Return to the home screen using the instructions detailed above, then open your app of choice.

More Useful iPhone Tips for You

The in-call options on an iPhone are diverse. They allow you to perform any number of tasks to keep your day moving in the right direction.

If you would like to learn about more cool iPhone tips, check out our lists of essential tricks for Safari and handy tips for using the iPhone keyboard.

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How to use your iphone while on a phone call

Lesson 6: Using the Phone App

Using the Phone app

You'll use the Phone app to make and receive phone calls on your iPhone. The Phone app has several features to help you manage incoming and outgoing phone calls, as well as voicemail.

Getting to know the Phone app

Click the buttons in the interactive below to become more familiar with the Phone app interface.

done edit hotspots How to use your iphone while on a phone call


If you accidentally enter a wrong number, tap Backspace to erase the number one digit at a time.

Add Number

Enter a phone number and tap Add Number to add the phone number to an existing contact's information or to create a new contact.

Call Button

Once you've entered a phone number, tap the Call button to place the call.


Tap Favorites to view contacts saved as favorites.


Tap Recents to view recently received and sent calls.


Tap Contacts to view your contacts list.


Tap Keypad to display the number pad.


Tap Voicemail to access your voicemail. When selected for the first time, it will prompt you to set up your voicemail account.

Number Pad

Tap the numbers on the number pad to enter a phone number manually. The phone number will appear above as you type.

Making calls

There are two ways to make a phone call from the Phone app. You can enter a phone number manually, or you can call someone from your Contacts or Favorites list.

To dial a number:

  1. Tap the Phone icon.
  2. Tap Keypad at the bottom of the screen, then enter the phone number you want to call.
  3. Tap Call to place the call.

How to use your iphone while on a phone call

How to use your iphone while on a phone call

In some apps, like Mail and Safari, you can call a phone number simply by tapping either the number or a Call button.

How to use your iphone while on a phone call

To call a contact:

Instead of dialing numbers manually, you can save phone numbers to your phone as contacts. We'll talk more about contacts in our lesson on adding and managing contacts.

  1. Tap the Phone icon on the Home screen.
  2. Tap Contacts at the bottom of the screen, then tap the name of the contact you want to call.

How to use your iphone while on a phone call

How to use your iphone while on a phone call


If you frequently call the same contacts, you can add them to your Favorites list. You may find this more convenient than selecting a contact from your Contacts list. To add an existing contact as a favorite, open the Phone app, select Favorites, then tap the + button. To call a favorite, simply tap the desired contact.

How to use your iphone while on a phone call

Active call options

There are several actions you can take during a phone call. For example, you can choose to add another person to the conversation or switch your voice call to a video call.

Click the buttons in the interactive below to become more familiar with the active call options.

edit hotspots How to use your iphone while on a phone call

Tap the mute button to temporarily turn off your microphone.


Tap the speaker button to turn the speaker phone on or off.

Add Call

Tap the add call button to add another caller to the current call.


Tap the FaceTime button to switch from a voice call to a FaceTime video call. (This option will only be available when calling another iPhone user.)


Tap the contacts button to open your Contacts list.


Tap the keypad button to access the number pad, which is helpful if you need to input a number during a call, such as a PIN.

Answering and declining calls

When you receive a phone call, you can choose to answer or decline it. To answer an incoming call, slide the green bar. If you want to silence the ringer, press the Sleep/Wake button. To decline the call and send it directly to voicemail, press the Sleep/Wake button twice.

How to use your iphone while on a phone call

If you're already using your iPhone, you'll tap Answer to answer the call or Decline to decline it.

How to use your iphone while on a phone call

You can also tap Message to reply with a text message or Remind Me to set a reminder to call that contact back later.

Using apps during calls

Many apps can be used during an active call by pressing the Home button and selecting the desired app. When you're ready to go back to the Phone app, tap the green bar at the top of the screen. Note that some wireless providers only allow you to use this feature when your iPhone is connected to Wi-Fi, not 3G/4G.

How to use your iphone while on a phone call


Almost all cellular service plans include basic voicemail, which allows callers to leave you a voice message. Most iPhones also include Visual Voicemail, a feature that allows you to view and manage your voicemail messages in a simple list. The Phone app makes it easy to create an outgoing greeting and manage your messages.

This article explains how to record calls on the iPhone, what pre-installed and third-party software you can use to record calls, and why you need to understand the law where you live before you press "record."

Can You Record a Phone Conversation on iPhone?

If you’re a journalist, podcaster, or customer service rep, you may need to record your phone calls. No program comes pre-installed on the iPhone for recording calls, and the built-in Phone app doesn’t have a call recording feature.

If you want to record calls on the iPhone, you either need to find an app at the App Store or find a workaround using other apps. This article provides tips for both options.

You must understand the law governing call recordings where you live. In some places, recording any phone call is illegal. In others, both parties on the call need to consent to the recording (this is called two-party consent), while in some, only one person needs to be aware of the recording (aka one-party consent). Save yourself the headache—and potential legal bills—by learning the law where you live before recording anything.

How Do I Record a Live Conversation on My iPhone?

One of the easiest ways to record a live conversation on your iPhone is to use a phone app that supports recording. One widely used and free app that fits this bill is Google Voice. Here’s how to use Google Voice to record live conversations:

Google Voice only supports recording incoming calls, not calls you make.

Tap the three-line icon in the top left.

Tap Settings.

Move the Incoming call options slider to on/blue.

When you receive a call that you want to record, answer the call. Then tap 4 on the keypad to start recording. Tap 4 again to stop recording.

When you tap 4, a voice will announce that a recording has started, so there's no way to record a live call without the other person knowing.

Your call recordings are stored in the voicemail tab in the Google Voice app.

Google Voice isn’t the only app that lets you record your calls. We’ve got other options at the bottom of this article. Many of these apps work by creating a three-way call with the call recording service. Call the service, then the person you want to talk to, and merge the calls for the recording to start.

How Can I Record a Call on My iPhone for Free?

Don’t want to go to the trouble of setting up Google Voice to record calls? There’s another way to do it, but it requires two devices. Even though the iPhone’s Phone app doesn’t support recording calls, you can use it and Apple’s Voice Memos app to get the job done. Here’s what to do:

Using the Phone app, start the call that you want to record.

Tap Audio and then tap Speaker to put the call on speakerphone.

Apple blocks you from recording a speakerphone call with Voice Memos on the same device.

Get a second device with Apple's free Voice Memos app installed. It could be another iPhone, an iPad or iPad touch, or even a Mac. Open the Voice Memos app.

Tap the red record button to start a new voice memo and hold the second device close to the iPhone.

When the call is done, you can share the recording by tapping it > tapping . > tapping Share > tapping the app you want to use to share it.

Don't like the Voice Memos app? Any other audio recording software can work. You may get even better results by attaching a mic to your device and holding the mic close to the iPhone.

Call Recording Apps for iPhone

For the most options for recording calls on your iPhone, you need to find an app at the App Store. There are a lot of call-recording apps, and we haven't tested them all, so we can't say which is best, but some of the highest-rated call-recording apps include:

    – Free with in-app purchases. – Free with in-app purchases. – $10.99 with in-app purchases.

You can use the Screen Record feature with FaceTime to record your screen but no audio during a FaceTime call. Swipe to open the Control Center > tap Screen Record > open the FaceTime app and begin a call > and tap Stop to end the recording. Find the recording in the Photos app.

To record a call with audio on your iPhone, you'll need to use an app that supports call recording. If you use a conferencing app such as Zoom, you can record Zoom calls on your phone. Start a meeting > tap More > Record to the Cloud > and find the recording under Recordings by logging in to your account in a browser.

You can make phone calls from the Phone app and other apps or widgets that show your contacts.

Wherever you see a phone number, you can usually tap it to dial. You may be able to tap underlined phone numbers in Google Chrome to copy the number to the dialpad.

If you don’t have the Phone app, download it from the Play Store.

  • If you’re unable to download the Phone app, your device might not be supported.
  • Once you’ve downloaded the app, follow the prompts to set it as the default phone app.

Make a phone call

  1. Open your phone’s Phone app .
  2. Pick who to call:
    • To enter a number, tap Dialpad .
    • To pick a saved contact, tap Contacts . We may show you suggested contacts to call based on your call history.
    • To pick from numbers you’ve recently called, tap Recents .
    • To pick from contacts saved to Favorites, tap Favorites .
  3. Tap Call .
  4. When you’re done with the call, tap End call . If your call is minimized, drag the call bubble to the bottom right of the screen.

Tip: With some supported carriers and devices, you can also make video calls, video conference calls, or RTT calls. Learn how to make video calls or RTT calls .

Answer or reject a phone call

When you get a call, the caller’s number, contact name, or caller ID info shows on screen. When Google can verify a phone number, above the caller’s name or number, you’ll see Verified.

Leave your Android device in your pocket the next time it rings – pick it up from your PC instead. Calling requires Bluetooth capability on both your PC and on your Android device, so make sure you have it turned on for both.

To make a call on your PC:

Open the Your Phone app and select Calls.

In the Search your contacts box, search for a contact name or number. Alternately, you can directly enter a phone number on the dial pad.

Select the dial icon to start your call.

If you don’t have Bluetooth available on your device (or if it’s been turned off), you won’t be able to make or receive calls on your PC.

If you encounter issues while using the calling feature, these troubleshooting tips may help.

Android permissions are required for this feature

The first time you use calling, you’ll be prompted to allow permissions on your Android device. Selecting Allow on these permissions will let the Your Phone app access and display information from your Android device.

How do I see my phone’s recent calls on my PC?

On your PC, open the Your Phone app and select Calls. Your recent calls will be displayed here.

How many recent calls can I see?

The Your Phone app displays calls you’ve made or received in the last 90 days.

Can I manage or delete my recent calls?

You can’t manage or delete recent calls from your PC.

How do I mute a call?

You can mute a call by using the mute button on your Android device or PC.

When you place a call on your PC with Your Phone, a small separate window opens to display the call you’re on:

Click the downward pointing arrow to expand the window. Then the Mute button will become available:

How to use your iphone while on a phone call

When you start a call on your PC and transfer it to your Android device, you can only mute the call from your phone (not from your PC).

If a call is happening on your Android device, you can’t mute that call from your PC.

Making emergency calls with the Your Phone app

Emergency Services. While it may be possible to place calls to or receive calls from Emergency Services using Your Phone, note that Your Phone is not a replacement for your primary telephone service. Your Phone calls may not work or may get disrupted due to power issues, distance from your PC to your phone, or other technical issues. In addition, there are important differences between Your Phone and traditional wireless (mobile) or fixed-line telephone services. Your Phone is not required to offer access to Emergency Services under any applicable local or national rules, regulations, or law. Your Phone is not intended to support or carry emergency calls to any type of hospitals, law enforcement agencies, medical care units or any other kind of services that connect a user to emergency services personnel or public safety answering points (“Emergency Services”).

Learn how to block calls, set or cancel call forwarding, and manage caller ID and the call log on Apple iOS 11. Check the software version using Software versions & updates: Apple iPhone & iPad on iOS 11. .

On this page:

Block calls

Block all calls

  1. From the Home screen, tap the Settings > Do Not Disturb.
  2. Change the following options:
    • To manually enable or disable Do Not Disturb, tap the toggle next to Do No Disturb.
    • To schedule a time for Do Not Disturb, tap the toggle next to Scheduled. Tap the times to change the start and end time.
    • To allow calls from certain groups of people, tap Allow Calls From and choose the desired group.
    • To allow repeat callers to ring through, tap the toggle next to Repeated Calls. The repeat call must occur within 3 minutes of the original call.

Block specific numbers

  1. From the Home screen, tap the Phone icon.
  2. Tap Contacts or Recents.
  3. Tap the number or contact you wish to block. If you tapped Recents, tap the ‘i’ next to the contact or number.
  4. Scroll to the bottom of the screen.
  5. Tap Block this Caller > Block Contact.

Unblock calls

  1. From the Home screen, tap Settings > Phone > Call Blocking & Identification > Edit.
  2. Tap the minus next to the number or contact you wish to unblock.
  3. Tap Unblock.

Call forwarding unconditional

Call Forwarding Unconditional (CFU) immediately forwards all calls to another phone number without allowing the device to ring.

  1. From the Home screen, tap Settings > Phone > Call Forwarding.
  2. Tap the white slider to turn it green.
  3. Tap Forward to.
  4. Enter the desired number to forward calls to (use your own number to have calls forward to your voicemail).
  5. Tap Call Forwarding.

Call forwarding conditional

Call Forwarding Conditional (CFC) forwards incoming calls to another phone number if you do not or cannot answer them (no reply, busy, unavailable).

CFC cannot be configured through device menus, please use for call forwarding.

How to use your iphone while on a phone call

Surprisingly, one of the things you can’t do with your iPhone “out of the box” is record a phone call.

This may be in part because Apple doesn’t want to have to deal with the legal issues surrounding recording phone calls – there are laws that vary state-by-state which place limits on your right to record calls, especially without the express consent of everyone on the call.

But it’s indeed possible to record calls on an iPhone — you simply need to install an app to do so. And to stay clear of any legal hurdles, always be sure that everyone on the line is aware of and consents to being recorded.

There are numerous apps available for recording calls, but one offers the ability for free: Google Voice. Be aware, though, that Google Voice only records incoming calls – so you can’t record a call that you initiate on your own phone. And if you don’t like Google Voice, there are various other ones with other capabilities.

How to record calls on your iPhone with Google Voice

1. If you don’t already have a Google Voice number, start by claiming one. Go to the Google Voice webpage and, logged in with your Google account, follow the instructions to choose a phone number in the city or area code you desire.

2. Install the Google Voice app on your iPhone and complete the setup with your new Google Voice number.

3. Once Google Voice is set up on your phone, go to the Google Voice webpage and click the Settings icon at the top of the screen.

4. In the calls section, make sure that “Incoming call options” is turned on.

Now, to record a call:

5. Receive a call using the Google Voice app on your iPhone. Remember that you can’t record outgoing calls, so if you want to record a call you’ll need to ask the other party to call you using your Google Voice number.

6. After answering the call, press “4” on your keypad. You’ll hear a message that the call is being recorded.

7. If you want to only record part of the call, press “4” a second time to stop recording. Otherwise, the call will be recorded all the way until you hang up.

8. End the call in the usual way.

9. The recorded call will appear in your Google Voice voicemail. To save the recording to your computer as an MP3 file, go to the Google Voice webpage and click the voicemail icon in the navigation bar on the left side of the screen. Click the voicemail and then click the three dots on the right side of the screen. Choose “Download” and save the file to your computer.

How to record a call on your iPhone with other apps

Google Voice is admittedly a little convoluted, and it only works with incoming calls. If you prefer, there are other apps which you can use to record calls — and outgoing ones at that.

In general, most apps work more or less the same way: To record a call, you need to set up a 3-way conference call between your iPhone, the recording app’s recording center, and the party you are dialing.

The best option out there right now for free call recording, for both incoming and outgoing calls, is an app called Rev Call Recorder. This service is completely free and has no restrictions on how many minutes you can record. It’s currently only available for iPhone, not Android.

Other apps that let you record both incoming and outgoing calls include TapeACall Pro ($30) and Call Recorder Pro ($10 for 300 minutes, then additional in-app purchases).

CallRecorder – IntCall (recording time available through in-app purchases) works differently. It records outgoing calls only and you need to place the call directly from the app itself. But the app records the call on the iPhone itself, rather than storing it on a remote server.

How to use your iphone while on a phone call

Even though it includes a variety of additional features, such as a Web browser, multimedia programs and email, at its most basic the iPhone is still a cell phone. However, it includes a variety of features even when making or receiving a phone call, such as speakerphone functionality. In a business setting, you can use the iPhone’s speakerphone when more than one employee needs to take part in the call, whether it is speaking to a client or listening to what that client has to say. You can turn on the speakerphone when you are on a call, whether you are making or receiving it.

Making a Call

Tap "Phone" on your iPhone's home screen.

Tap the contact you want to dial or enter a number using the keypad.

Touch "Speaker" to turn the speakerphone on.

Touch "Speaker" again to turn the speakerphone off.

Receiving a Call

Tap "Answer" to answer the incoming phone call.

Tap "Speaker" to turn the speakerphone on.

Touch "Speaker" again to turn the speakerphone off.

  • Use the volume buttons on the side of the iPhone to increase or decrease the volume of the speaker.

Joshua Phillips has done it all when it comes to video games: strategy guides, previews, reviews, in-depth interviews with developers and extensive public relations work. He has written for websites such as Hardcore Gaming 101 and MyInsideGamer.

How to use your iphone while on a phone call

Knowing how to record phone calls on an iPhone is something that can come in handy in many situations, whether it’s for saving a conversation with a loved one, or a telephone interview that you want to take notes from. However, while iOS 15 is packed full of features, a native call-recording app isn’t one of them.

Still, there are plenty of choices available for recording a phone call from an iPhone, though you’ll need to pick carefully based on what you have access to and what you want to record. Here, we’ve got a run-down of the best options.

The first thing you need to do is make sure you’re legally allowed to record your conversation. Depending on where you live, the laws concerning recording conversations differs. In most U.S. states, “one-party” rules apply, where as long as one person involved is aware of the recording (in this case you), then you’re fine to hit the record button. However, it’s good manners to still give your contact the heads-up first.

In 11 states (California, Delaware, Florida, Illinois, Maryland, Massachusetts, Montana, Nevada, New Hampshire, Pennsylvania and Washington), however, two-party rules apply, meaning you need all participants’ agreement to record. In Connecticut, all parties must be made aware of electronic recordings, with certain exceptions.

If you’re in the U.K., you are allowed to make recordings for personal use only without disclosing the fact you’re doing so to the other callers. Sharing or publishing the data without permission is not permitted, however, and informing the other caller(s) of what you’re doing is always going to be the best decision. If you’re not in the U.S. or U.K. then you should check the law of where you are before you start.

How to record phone calls on an iPhone

Recording apps

You may think that “there’s an app for that” when you notice there’s no native method to record iPhone calls. However it’s not quite as simple as you’d hope.

One of the best options around is Rev Call Recorder. It’s ideal for most users, since it’s free to use and doesn’t limit recording lengths. It also lets you pay to have the call transcribed within 12 hours, if you want a text copy. However, this app only works when registered with a U.S. phone number, so it’s no good for you if you’re one of our readers living beyond the United States.

That said, there are plenty of other well-reviewed apps to choose from if you simply search the App Store. Just be aware that most will require some kind of in-app purchase if you want to use their full feature sets.

Google Voice

The easy-to-use Google Voice service offers you a number you can access on your iPhone as well as other devices, but is also a limited method of recording any calls you receive.

After setting up your account, go to Settings, then Calls and Incoming call options. Here, you can enable a toggle switch that lets you turn recording on and off by pressing the ‘4’ key on your number pad in calls. The recording gets forwarded to your email after you’re done, or can be found amongst your voicemails in the app.

The major limitation here is that it only records inbound calls, so you’ll have to ask the other caller to make the initial connection. Also, an automated voice will clearly announce when recording is started and stopped, which you might find disruptive.

One handy bonus feature is Voice’s voicemail transcription service. If you happen to miss a call but need to keep a record of it, you can get a text version or the audio version without a fuss.

Other call recording services

If you don’t want to use an app, for example because you also record regularly from landline numbers, then you can set up a separate service such as RecordiaPro or Recordator.

Both offer pay-as-you-go packages depending on how long you plan to record for and both let you dial a number, either before a call or during, to add a recording participant to your calls. When you’re done, you log into the respective online services to access your recordings, with the option to request transcription if you wish.

External methods

If you’re unimpressed with the software methods, then now’s the time to resort to something clunkier, but possibly more reliable: separate hardware.

If you aren’t fussed about quality, you can just put your phone on loudspeaker then switch on another device to record it. You can probably do this already, assuming you own more gadgets than just your iPhone. A quiet space to set this up is a must, though, unless you want external noise covering up your conversation in the playback.

If you don’t mind spending a little more, you could invest in an in-ear microphone, such as the Olympus TP8 telephone pick-up microphone that I personally use. It plugs into the microphone port of your computer or a dictaphone, and lets you hold the phone to your ear normally while recording everything you and the other callers say.

Now you know how to record phone calls on an iPhone, check out how this hidden feature will change the way you use your iPhone or how to use Hide My Email in iOS 15. And if you’re a frequent user of video calls, take a look at how to stand out and look your best on video calls.

You may have come across a situation where you needed to save a phone number on your iPhone during a call and there was nothing nearby to record the number. In this post you will learn some easy ways to record a phone number on your iPhone while the call is in progress.

How to use your iphone while on a phone call

Save phone Number on iPhone During a Call

Let us assume that you are engaged in a conversation on your iPhone and the person at the other end provides you with an important phone number. Noticing that there is nothing nearby to write down the call you tap on the keypad (natural reaction in such situations) and input the phone number on the keypad, hoping that you will be able find a pen and paper after the call has ended.

However, you are mistaken in case you think that the number that just recorded on the keypad will be available for you after the call has ended. Strangely, your iPhone will immediately erase your keypad entry once the call has ended, leaving you with no option but to call back your contact in order to ask for the number.

Fortunately, there are some other ways to save a phone number on your iPhone while the call is in progress, we will be showing you some of them.

Use Notes App to Save Phone Number

You don’t have to always think in terms of grabbing a pen and paper whenever you want to note down a phone number or other information during a call on your iPhone. Instead you can make use of the Notes app on your iPhone to record such information.

1. While the call is in progress, tap on the speaker button to put the call in speaker mode

2. Click the Home button (yes you can do this, your call will not get disconnected)

3. Tap on the Notes App

4. Type the phone number and other information as provided by the caller

5. Tap on Done to save the note

Save Phone Number Without Using Speaker Mode

There are times when you cannot put the phone on speaker mode, this makes it difficult to use the first method of saving the phone number to notes app. In such a situation, you can follow the steps below to note down a phone number while the call is in progress on your iPhone.

1. Take the phone away from your ear while the call is in progress. This wakes up the device display as your iPhone’s ambient light sensor detects your action.

2. Tap on Contacts – This brings up the Add contact screen while the ongoing call runs in the background.

3. Tap on the “ + ” icon at the top-right corner of the screen (See image below)

4. Next, tap on the Add phone option and input the number that you want to save on your iPhone (phone number as dictated by the caller).

How to use your iphone while on a phone call

5. You can also type in additional information like First name, Last name and the Company of your new contact.

6. Tap on Done (top-right corner).

7. Next Touch the green bar flashing at the top of your iPhone screen to return back to the active call

Setting up a conference call on an iPhone is easy and can connect you with up to five other callers.

  • Conference calling on iPhone supports up to five callers at one time.
  • Setting up a conference call with an iPhone is a simple five-step process that can have you connected in no time.
  • Alternative business phone systems may offer superior quality to iPhone's built-in conference calling capabilities.
  • This article is for entrepreneurs and professionals who frequently need to organize or attend conference calls and want to know how to set them up using an iPhone.

Your iPhone can work as an excellent solution to host a small conference phone call if your carrier supports it. While it won't necessarily take the place of a comprehensive business phone system or one of the many available business phone apps for iOS, it can allow you to merge five calls at one time very quickly and easily once you learn the basic steps to host a conference call on iPhone.

It's worth noting that not every mobile carrier or plan supports audio conference calling on iPhone. If you don't see any of the steps or instructions we've listed below, check with your service provider or reference your monthly bill to make sure you're permitted to make conference calls with your mobile device. If your carrier doesn't support this feature, you may still be able to use Group FaceTime to speak with up to 32 people simultaneously if everyone in your group has access to FaceTime on their device and a strong mobile or Wi-Fi connection.

How to make a conference call using an iPhone

If your conference group is small, you can avoid the hassle of dialing into a password-protected conference line and just handle it all directly from your iPhone. While your ability to make conference calls depends on your carrier or plan, the majority of cellular and data plans include this conferencing calling as a standard feature.

Did you know? You can use your iPhone to conference call with up to five other people.

  1. Call the first number for your meeting and wait for that person to answer.
  2. Tap the "add call" button that has a + sign on the bottom left of the screen.
  3. Call the second number for your meeting and wait for them to connect.
  4. Tap the "merge calls" button with a two-tailed arrow symbol that points up to begin the conference call.
  5. Add additional attendees by repeating steps 2-4.

Note that the maximum number of participants you can conference call with your iPhone is five.

How to remove a caller

You can easily remove any conference call participants at any time. However, only the person who started the conference call is permitted to use this feature. If you accidentally remove anyone from your conference call, you can easily add them back or accept them as an incoming caller.

  1. At any point during the conference call, tap the "info" button in the upper right corner — look for the light blue lowercase "i" inside a circle next to your callers' names.
  2. Tap the red "end" button next to the contact you would like to remove.
  3. If you do not see this screen or option during your conference call, it's possible that your carrier or plan does not support this feature.

How to add an incoming caller

If someone you've invited to your conference misses the call, they can still attend your meeting if they call you back. Your iPhone will allow you to add incoming calls if you’re already participating in a conference call. To add more people to your call, please review the following steps:

  1. Tap "Hold & Accept" on the bottom right of your screen when the person calls.
  2. Once the caller has connected, tap the "merge calls" button on the bottom left of your screen.
  3. If you do not see the "merge calls" button on your screen at this step, it most likely means that your mobile carrier or plan does not support this feature.

How to talk privately

The conference calling or "call merge" feature on iPhone includes an option to speak with one of the numbers on your list privately. The talk privately feature is a good way to pause your meetings or speak with an individual briefly to cover an important talking point you may have missed.

  1. During your conference call, tap the blue "i" or info button located at the top right corner of your screen.
  2. Initiate a private conversation by tapping the "private" button on the right side of the screen below the individual's name or phone number.

Conferencing calling app alternatives for iPhone

The limit of five people per conference call with the iPhone is going to be far too restrictive for many business users. However, there are a number of softphone apps, and conference calling app alternatives to iPhone that work on iOS devices including iPhones and iPads. Many of these alternatives offer dedicated business lines for domestic and international calling through your existing iOS devices, letting you easily switch between business and personal calls with different phone numbers while using the same hardware.

Editor's note: Looking for the right business phone system for your business? Fill out the below questionnaire to have our vendor partners contact you about your needs.

Many of these apps are included for free with the best business phone systems, offering a wide variety of professional features for communication, productivity, CRM integration and much more. The following five apps are some of our favorites for small business mobile phone communication in 2021:

    RingCentral: Our RingCentral review found that it is an excellent solution for any conference calling needs. The app allows users to make and receive calls from a separate business line on a mobile device running iOS or Android. RingCentral allows audio conference calls with up to 1,000 participants per call. Small business pricing starts at $19.95 per month with personal plans as low as $29.99 per month.

If you need to conduct conference calls frequently for your business, consider purchasing a business phone system to ensure clear communication and easy setup. However, in a pinch, organizing a conference call via iPhone can be just as effective.

How to use your iphone while on a phone call

Sometimes you need to record a phone call to listen back to it, whether it’s for work, business or sentimental reasons – however neither Android nor iPhone handsets have a built-in way to do this.

So, if you’re determined to save your phone conversation as an audio file, there are a few different options available to you to do so.

  • The best free screen recorder available now
  • These are the best free Skype alternatives
  • Check out the best smartphones

The laws on recording calls varies country-to-country, so make sure you’re not breaking the law before trying any of these call recorder methods by doing a little bit of research – it doesn’t hurt to check with the other party before you start recording, though.

How to record a phone call on Android or iPhone using another device

The easiest way to record a phone call would be to use another phone or tablet – if you have one, that is.

iOS products have an app called voice memo, and Android has voice recorder, so if you take the phone call in loudspeaker mode, and set up the second device to record, you can pick up both sides of the conversation.

The main problem with this is that you can accidentally record other sounds, like people walking past or ambient noises, and depending on the microphone on your second device, the audio quality might make it a little hard to pick up the sound of the call.

How to record a phone call on Android or iPhone using Google Voice

Most people’s go-to app for call recording is Google Voice, which is a Google app (as the name suggests) that facilitates Wi-Fi calling. You can set the app up so that it records incoming calls, although this won’t work for outgoing ones.

When in the app, find the settings menu, then select ‘calls’ then toggle ‘incoming call settings’. When this is activated, when you press the number 4 on the number pad while on a call, the app will begin recording the call. Both parties will hear a voice notifying you this is happening, so both parties know the conversation is being recorded.

Google Voice isn’t currently available in all countries, so this technique of recording a call won’t work depending on where you live – it’s best you check the app works well ahead of the call you intend to record.

How to record a phone call on Android or iPhone using a call recorder app

If you can’t use Google Voice, or don’t want to, there are a few other call recorder apps that you can use – but they have drawbacks. Some of the apps cost, others require you to pay depending on how much of a call you record and the free ones have dubious security.

Here are some that you should check out if you’re looking for an app to record your calls:

    – an Android app that can record calls and help you manage the recordings, either by backing them up to the cloud or by categorizing them. It also has caller ID features to help you identified unknown numbers. – an iOS app that lets you record both incoming and outgoing calls. You’ll need to pay to listen back to longer calls, but you can record for as long as you like.

There are many similar apps on the Play Store and App Store, but if you want a free one it’s best to check the store ratings and reviews just to make sure it works well.

  • These are the best apps you can download on Android and iOS

Tom’s role in the TechRadar team is to specialize in phones and tablets, but he also takes on other tech like electric scooters, smartwatches, fitness trackers and more. He graduated in American Literature and Creative Writing from the University of East Anglia, and outside of TechRadar works in film.

How to use your iphone while on a phone call

While all call recording software might seem similar on the surface, what app you decide to use can make a difference in terms of recording quality, recording features, and ease of use. This article will examine the differences between five free call recording apps so you can make an educated decision about which one to choose.

1. TapeACall

TapeACall is one of the easiest apps you can use to record a call and is available to iPhone and Android users in two ways: in a free version and in a paid version. The paid version will get you a ton of useful features and will allow you to tape new calls as well as calls that are in process.

Features of the paid version include unlimited recording, no hidden “per minute” fees, access to recordings in a downloadable MP3 format, the ability to share your recordings with other people, and more. If you’d like to check out more of the features in the paid version, click here. Otherwise, keep reading to find out more about the free version.

The free iPhone and Android versions of TapeACall will allow you to listen to up to 60 seconds of your recorded phone call but will require an upgrade after that. Because this is a professional app, you can expect the recording quality of the calls to be top notch. Plus, there isn’t a limit on the number of recordings you can make and download. After you purchase the $9.99 paid version, your recordings can also be as long as you need them to be — hours, if needed. This free call recorder app is definitely one of the best out there in terms of the number of features available and professional call recording quality.

2. Google Voice

Google released a free way for users to listen to their recorded calls: Google Voice. While Google Voice is free, you won’t be able to use your regular phone and phone number to record your calls; you can only use your Google Voice phone number to record them. It is free, though, so if you don’t mind that, this might be a viable call recorder app for you. Right now, it’s not possible to record outgoing calls with the recording feature. After you’ve finished your recording, you can listen to the calls on your PC, Android phone, iPhone, or iPad. There are not too many features and options available with the recording option within Google Voice, but recording files are available for download, and it is completely free.

3. Call Recorder

Call Recorder by Boldbeast is a free app you can use on many Android phones to record your calls. The free version allows you to manage recordings, share recordings with others, and it’s supposedly easy to use (according to the developer’s website). Also included on the website is a list of issues that might arise during recording, and the list includes bad (weak) sound quality, problems hearing the caller’s voice, and a few other various potential problems that can arise. There is a $9.99 premium version available as well.

4. Call Recorder FREE

Call Recorder FREE by Component Studios is a free app that allows you to record calls on your iPhone, but it isn’t available for Android. In order to share your recordings with other people, you must purchase the premium upgrade, which costs $9.99. The free version is easy to use and allows you to record both incoming and outgoing calls.

5. iPadio

iPadio is a free app that allows you to record your calls on the iPhone and (alternatively) broadcast them to the world. iPadio is easy to set up and use, and allows you to play your recordings back, as well as download, edit, or delete them. You can also share your recordings with another person or people. iPadio is only available on iPhone.

How to use your iphone while on a phone call

iPhones are one of the most popular phones on the market and they support a variety of applications ideal for running a business. You may wonder how to record a call on an iPhone. For example, sometimes it’s beneficial to record personal calls, providing a record that can be referenced at a future date. This can come in handy when getting specific directions from someone, when a call pertains to complex matters, or when you need proof of something. While the iPhone does not include any default methods of recording a phone call, there are plenty of options available, ranging from low to high-tech.

The simplest and most straightforward way to record a phone call is to use another device. This could be a voice recorder, another iPhone, a tablet, or a computer. Simply make your call with the speakerphone enabled, and place your phone next to the recording device. Once the call is over, save your recording.

Download a dedicated call-recording app

How to use your iphone while on a phone call

The app store has a number of apps that are specifically designed to record phone calls, both incoming and outgoing. TapeACall and Just Press Record are just two of the more popular options, according to Software Testing Help. If you choose to use one of these apps, be sure to begin recording before the call begins, and don’t forget to stop the recording and save once finished. The apps also let you title and manage recordings in order to easily find them later.

The benefit of using a dedicated app is that they often include specific features to make call recording easy and as useful as possible. Most apps provide a way to organize your various recordings, while some even provide voice-to-text transcription. This can be an especially useful feature, making it possible to go back and search the text for specific words or phrases.

Use a phone service that includes call recording

How to use your iphone while on a phone call

A third option is to use a phone service that provides call recording options. There are a number of phone services designed to provide the type of calling features often found in a typical office environment. RingCentral, 8×8, and Vonage are a few top names in the field, according to Forbes.

Many of these services provide the option of call recording on basic or advanced plans. Because these services are specifically designed to replicate the kind of call software used in the office, many include features like automated announcements informing all parties that the call may be monitored and/or recorded.

A word of warning when it comes to recording phone calls: Be sure you know your local laws and requirements. Some jurisdictions require all parties to be notified of a recording, while others require all parties to give consent. Others require no notification at all. Whichever recording method you choose, and whatever the reason for recording a call, make sure you clearly understand the applicable laws in your jurisdiction.

How to use your iphone while on a phone call

Apple’s iPhones do not offer a native way to record incoming or outgoing voice calls. As this is not a particularly advanced or difficult technology to implement, it’s thought that Apple chose to omit call recording due to legal complications. In most U.S. states, only one person needs to give consent for a call to be recorded, but 11 states require everyone involved in a conversation to agree to be recorded. (Look up the laws in your state here.)

If you have a need to record calls, say, for an interview, we’ve found a fabulous free app that can help you to do so.

The small print

The most important point to consider when planning to record a phone call is to ensure you get consent from the other person or people who will be recorded. You can obtain this verbally at the start of the call, asking, for example, “I’m planning to record this, are you OK with that?” If the person(s) responds positively, go ahead and press record.

An even more cautious approach is to get the consent in writing, in the form of an email or other kind of message, ahead of time.

The app that can record iPhone calls — for free

The app we’re featuring in this guide is the Rev Call Recorder iOS app from a tech startup called Rev, which is based in San Francisco and Austin.

How to use your iphone while on a phone call

Rev Call Recorder is an easy-to-use iPhone app available in the United States that allows you to record calls in one simple step. This app has no limits for recording incoming or outgoing calls, and it’s simple to share recordings via Dropbox or email. Rev Call Recorder has more than 8.6 thousand ratings that give it an average 4.4 out of five score.

Why would Rev offer such a comprehensive tool for free? Rev’s main business is to convert audio and video to text with its paid-for transcription and captions service. After your call, you have the option to pay to get your recording transcribed by a skilled human transcriptionist, although you do not have to choose to do this. If you do, Rev charges $1.25 per minute.

Simple functionality

Rev Call Recorder is simple to use. Once you’ve downloaded the free app and verified your number (FYI: This app only works with country code +1 phone numbers), simply tap the “Start Recorded Call” option at the bottom of your screen:

How to use your iphone while on a phone call

Then select whether you’re making an outgoing call or receiving an incoming call.

How to use your iphone while on a phone call

Follow the prompts and your call will be recorded, then automatically saved to your recorded calls list. Tap on a recording to see share options, including emailing the audio file or saving it to Dropbox.

How to use your iphone while on a phone call

Have you ever been in the middle of a really important phone call and needed to have some or all of the information recorded, but can’t find a pen or aren’t able to take everything down? We have, and we’re sure that you have too. Having a phone these days comes as standard but giving people the opportunity to record their conversations is a luxury that many phones and apps aren’t able to give you.

It may actually be a lot easier if you decided to go for an Android phone as the marketplace is a little more open and perhaps less secure, but if you’re someone in the Apple sphere, then it can be tough. Fortunately, there are quite a few services that will be able to help you out in your times of need.

Apple and Call Recording

In many countries, it’s perfectly legal to record phone calls and conversations as long as that information is for private use only.

Apple is not a fan of allowing their users to record phone calls. At the moment, there are no native apps that can record any kind of voice calls through an iPhone 12 because Apple doesn’t allow third-party software to access the microphone while someone is making a call.

People can and do circumvent this by using third-party conferencing systems. These will often have one of the two parties calling into a cloud-based service and having this service record the conversation for you. While many don’t know about this route, a few do choose that option.

The iPhone 12 in all its Glory

Almost half of the United States who own mobile phones, use an Apple iPhone. In 2018, Apple sold 1.3 billion devices and is the first American company to exceed $1 trillion in market capitalization. That’s an insane number and it’s no surprise that Apple is one of the most popular smartphones on the planet.

Apple hasn’t slowed down in its development of flagship phones and the iPhone 12 is no different. The new iPhone comes in four different models, the iPhone 12, the 12 Mini, 12 Pro, and 12 Pro Max. While they are all slightly different, they all have the same kind of internal hardware and software. For example, all of them have that square design that you may have seen. Rather than having rounded corners, it’s gone for an edgier look. They all have OLED displays, front cameras, the same chip, the same iOS software, and all support 5G.

The models do differ in terms of size, with the Mini being the smallest with a screen size of just 5.4-inches, and the 12 Pro Max, the largest at 6.7-inches. Conversely, the Mini has the highest pixels-per-inch count, meaning it’s the sharpest of all four displays despite being the smallest.

Where the models really differ is through their cameras, and the iPhone 12 Pro Max and the 12 Pro have got triple rear cameras, with 12-megapixel main cameras, 12-megapixel ultra-wide-angle cameras and 12-megapixel telephoto cameras. The 12 Pro Max goes even further by offering a 5x optical zoom on the telephoto lens. Both Pro phones have LIDAR sensors included in them too which is a neat way to improve the world of augmented reality, by allowing the phone and the camera to understand the scene that is placed in front of it.

All in all, whether you’re going for the latest in iPhone 12 technology, or the smallest in terms of size, the 12 is still a full-fledged upgrade. The 12 and the Mini are both still amazing mobiles but just don’t have the camera support that the Pro and Pro Max have. In addition, they are both a lot smaller than the two flagship models and will still get a fantastic performance out of any model, no matter which you choose.

One thing that none of these iPhone 12’s come with is a way to record voice calls. If this is something that you’re interested in though, you may not need to look to the latest device, but you can easily still do it. If you want to learn how to record phone calls using your iPhone 12, then read on to find out how!

A Cloud-Based Three-Way Conferencing Service

It’s possible to find a cloud-based three-way conference service that anyone can use, giving you the knowledge of how to record phone calls on iPhone 12. Since the manufacturer doesn’t allow it, and most third-party apps won’t have the ability to do so, the only way to get that done is to have a third-party involved on the line.

Just by merging a call or using a back-end service of having a company link both you and the person you want to call, you can have a recording of your conversation in the cloud at your fingertips. One such example of this kind of software is Recordator.

Using Recordator

First and foremost, Recordator is really easy to use. Anyone can head over to the website and sign up in a matter of seconds. As a bonus to signing up, new users will get 10 minutes of free phone recording time to test out the software. This will then let you use it and soon enough you’ll figure out how to record phone calls on an iPhone 12.

There are a few options that users can try out when wanting to record a phone call. Recordator has the Merge-and-Record option, the Dial-to-Call option, and the Click-to-Call option. The reason for these three options is so that anyone from anywhere can have the ability to record phone calls on an iPhone 12, and any other smartphone.


Users who want to use the most straight-forward of methods will use the Dial-in number listed for their specific country. Once a call has been connected, users will then add the person they want to speak to into a group call and then merge the calls together. This can be done by clicking the “+” button, and then clicking “Merge”. Recordator will then start recording the conversation.


With this option, callers will be able to log into their accounts, and under their profile, select the New Call option. This will then allow the user to add a contact to their Recordator account. After that, clicking Dial-to-Call will alert Recordator that you’re ready to proceed. You’ll then need to call Recordator, and once they receive your call, will patch you through to your recipient to start recording the call.


With this option, it’s all too similar with Dial-to-Call, except the user will click Click-to-Call which will then have Recordator call you and your recipient, and then have both calls joined together.

Every call that is recorded will be placed on your account under My Recordings and can be listened to online, downloaded in MP3 format, or shared to friends and family. While the first 10-minute recording is free as soon as you register, you’ll need to sign up for a pricing structure that works for you. From anywhere between $10 and $60, users will get from 60 to 600 minutes depending on what they pay. These are not monthly subscriptions either, users will pay for what they use in terms of minutes.

After connecting a Bluetooth device to an iOS or Android device, you may encounter the following issues:

  • Failure to answer calls through a Bluetooth headset.
  • Cannot record and play audio through a Bluetooth speaker.

iOS devices


The possible reasons include:

The iOS system selects audio routes for phone and VoIP calls, and the default audio routes are different from what you expect. Phone calls also include FaceTime calls and other calls implemented with CallKit.

The default audio route for a phone call after connecting an iOS device to a Bluetooth device:

  • After tapping the answer button on iPhone, the default audio route is the iPhone speaker.
  • After tapping the answer button on a Bluetooth device, the default audio route is the Bluetooth device.

The default audio route for a VoIP call after connecting an iOS device to a Bluetooth device:

  • If a user has answered phone calls, the default audio route is the one used by the last phone or VoIP call.
  • If a user has not answered any phone call, the default audio route is the Bluetooth device.

If the default settings mentioned above conflict with the audio routes you want, you need to change them when connecting your iOS device to a Bluetooth device. For details, see Solutions.

On an iOS device, the audio route for audio inputs and outputs must be the same. If you set the Bluetooth device as the audio route for recording, the system switches the audio route for playback to the Bluetooth device accordingly.

A Bluetooth speaker can only record audio during a system phone call. If the app does not use the CallKit, the following happens:

  • Users who send audio streams cannot record or play audio through the Bluetooth speaker.
  • Users who only receive audio streams can only play audio through the Bluetooth speaker.


Depending on which type of call you have an issue with, choose one of the following solutions to set the audio routes:

Phone call

Before answering a phone call, change the audio route setting in Settings: swipe down to reveal the search field, search Call Audio Routing, and change the audio route to Bluetooth Headset. All incoming calls will be answered through the Bluetooth device even if you press the answer button on the iPhone.

During a phone call, you can switch between the Bluetooth Headset, Handset, or Speaker options in the call interface.

If you connect an iOS device to a Bluetooth speaker and answer calls in an app, ensure that the app uses the CallKit, otherwise, the above settings do not work.

VoIP call

  • Before making a VoIP call, you need to switch to the Bluetooth Headset mode in the Control Center. Apps can call the iOS native API setPreferredInput method to change the audio route.
  • When a VoIP call through the Bluetooth device is interrupted by a phone call, tap the answer button on the Bluetooth device to answer the phone call, after which you can continue the VoIP call through the Bluetooth device once the phone call ends.

Android devices


Permissions to access the Bluetooth device are not added in the AndroidManifest.xml file.

Only the Bluetooth device that supports SCO can record and play audio. If the Bluetooth device supports only A2DP, then it cannot record audio, which means it cannot be used to answer a phone call.

You can route audio to a Bluetooth device only if the Android device supports the use of SCO for off-call use cases.


Add the following lines in the AndroidManifest.xml file to request permissions to access the Bluetooth device:

Check if the Bluetooth device supports SCO. If not, switch to a SCO-capable Bluetooth device.

You are on a phone call with your iPhone and a second call comes in and you hear beep beep on your phone. You glance at your iPhone screen to see multiple options.

How to use your iphone while on a phone call

The display of options from this screen is a little intimidating. There are five options for handling the second call.

Here are the details about the five options for handling a second call. Link the details on the left with the image on the right using the red numbers.

1 Decline – Pressing the red decline icon will immediately send the second incoming call to voice mail. This is an appropriate response if the caller is unknown and you simply do not want to answer it, for example, a suspected telemarketer.

2 End and Accept. Tap End & Accept if you want to end the first call and take the second call. This works if you are near the end of the first call or when you can say, “I’ve got another call I’d like to take, can we finish this later?”

3 Hold and Accept. Tap Hold & Accept if you want to put the first caller on hold and talk to the second caller. You plan to finish quickly with the second caller to resume your talk with the first caller by taking them off hold. You statement to the first caller might be, “I’ve got another call coming in. Can I put you on hold for a minute so that we can finish our talk? See Manage Two Caller below to learn about how to manage the two calls.

How to use your iphone while on a phone call

4 Remind Me. You can identify the caller but don’t want to take the call but want a reminder to call this person back. The second caller will go to voice mail and you will be given reminder options:

How to use your iphone while on a phone call

5 Message. Tap Message to send a text message to the second caller. You will be given the following text options to send a standard message. Optionally choose custom to compose a custom message to the second caller.

How to use your iphone while on a phone call

Manage Two Callers

If you choose option #3 above and accept the second while while placing the first on hold, you will need to be able to manage the two calls. You have three options:

How to use your iphone while on a phone call

1 Tap the Swap icon to swap between the two calls.

2 Tap the individual calls at the top of the screen to swap between the two calls.

3 Tap Merge calls to join the calls together into a conference call. You can learn more about iPhone conference calls in Recipe #109: Make a Family Conference Call with your iPhone

4 End the active call by tapping the red phone (hangup) icon. If you swap back and forth between the calls, only the active call hangs up.

Practice, Practice, Practice

Now that you understand your options, you can start to explore. Over time, you will likely find one or two options that work best for you. With a little practice, you will have your approach mastered.


The five options for handling a second incoming call are reviewed in this Nugget. You will establish your preferences and with a little practice, you will have your approach mastered.

Additional Information

The Senior Tech Club recommends the following additional resources for members that wish to pursue additional and/or advanced information on this recipe:

Senior Tech Club Recipes and Nuggets on the Phone app and calls:

Some users have reported a problem where they are unable to use their iPhones keypad (also called dial pad) to punch in numbers while they are on a phone call. This can be a serious problem when trying to make a call that requires entering information and selecting menu options. This issue seems to affect users’ ability to enter numbers for phone prompts for many different phone numbers, and so appears to be a general problem for the affected users. This issue has affected people using different cell services.

One user reports being able to use the keypad while on a phone call only if the phone is not on speaker, but if the phone is on speaker – the way many people will dial a number they know will require making multiple menu selections before being put on hold – they cannot input menu selections using the keypad. At least one user reports that after trying to enter from the keypad, the call will fail.

Problems like this have been seen before. There are posts in Apple’s discussions dating back to 2014 from an iPhone 5 user running iOS 8.

How to Fix

We first explain about the two keypads you can find on your iPhone, then give some general tips to try and resolve the problem, and finally list a few alternative options that have worked for some users.

The Two Keypads

As a few users who have experienced this problem have realized, there are two iPhone keypads. While you are in an active call, there is an option to select the keypad from the call screen.

Which opens up a keypad with a black background. This is the keypad that is actually “active” and the one you need to use while on a phone call.

The other keypad is the one you would see when using the phone’s keypad to make a call. It has a white background.

You access this keypad by tapping on the phone icon from your Home Screen. You can see that even though there is an active call – the time of day is in green in the upper-left corner of the screen – this keypad doesn’t have a red phone image but a green one. Numbers typed into this keypad during a phone call will not be transmitted as DTMF tones, in other words, your menu choices won’t be transmitted.

Restart your iPhone

iPhone X, 11 or 12

  1. Press and hold the volume down button and the side button until the power off slider appears.
  1. Drag the slider, Wait for 30 seconds.
  2. Press and hold the side button until you see the Apple logo.

iPhone SE (2nd gen), 8, 7, or 6

  1. Press and hold the side button until the power off slider appears.
  1. Drag the slider, Wait for 30 seconds.
  2. Press and hold the side button until you see the Apple logo.

iPhone SE (1st gen), 5 or earlier

  1. Press and hold the top button until the power off slider appears.
  1. Drag the slider, Wait for 30 seconds.
  2. Press and hold the top button until you see the Apple logo.

Update to the Latest iOS

Keeping your iPhone updated is important. Often people will find that an update has fixed an issue they are having. Go to Settings > General > Software Update. Install any available updates.

Force Restart

iPhone 12, 11, X, 8 or iPhone SE (2nd gen)

  1. Press and release the volume up button, then immediately press and hold the volume down button.
  2. While holding the volume down button, press and hold the side button.
  3. When the Apple logo appears, release both buttons.

iPhone 7

  1. Press and hold both the volume down button and the Sleep/Wake side button.
  2. When the Apple logo appears, release both buttons.

iPhone 6 or iPhone SE (1st gen)

  1. Press and hold both the Sleep/Wake (top or side) button and the Home button.
  2. When the Apple logo appears, release both buttons.

Other Things to Try

These suggestions are things that some users who have experienced this problem have said worked for them.

Turn Off VPN

Go to Settings > General > VPN to find your VPN settings.

Muting/Turning Off Speaker

Some users have said that pressing mute allows them to make the number selection. Press mute again after making the selection. Other users have said that they can’t use the keypad while using the speaker for audio and that they were able to use the keypad if they turned off the speaker – so that the audio came through iPhone’s normal phone speaker.

Reset Network Settings

Be warned that this resets your Wi-Fi networks and passwords, cell settings, VPN and APN settings. To reset network settings, go to Settings > General > Reset > Reset Network Settings.

Reinstall Apps and Data

A user who said he had this issue on multiple previous iPhones as well claimed that reinstalling all apps and data from scratch worked to resolve the issue. It may be a pain to reinstall all your apps and re-enter all your settings. If you would like to try this:

  1. Make a backup first. Make sure your important files, photos and data are saved to either your computer or iCloud. You can use your backup in case the solution does not work for you.
  2. Go to Settings > General > Reset > Erase All Content and Settings. Enter your passcode or Apple ID if requested and confirm the Erase.
  3. You can restore your iCloud files and re-download your apps from the App Store.

Apple Support

If your problem hasn’t been solved by following any of the above steps, you may contact Apple Support for more assistance.

Recent Articles:

Stacey Butler

Dr. Stacey Butler is a tech writer at macReports covering news, how-tos, and user guides. She is a longtime Mac and iPhone user and holds a Ph.D. from the University of Illinois at Champaign-Urbana. Here is her LinkedIn profile.

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2 thoughts on “How to Fix iPhone Keypad not Working During Calls”

I found a workaround. I could not enter only ‘1’ on the keypad. For an extension, once I called. On a hunch, I delayed switching to the number pad option until after the extension message began. That solved the problem. Yes, that easy.

Ironically, anytime you contact Apple Store/Customer Service/Support by phone, you encounter an intricate menu system that requires either specific phrases and/or DTMF responses, making the request for assistance extraordinarily complex (by design?) The DTMF problems which have plagued iPhones for years obviously have not managed to rise to any appreciable priority. Whenever I need to contact a number which I know uses these prompts, I can use an old battery-operated DTMF acoustic device from the 1960’s, and avoid my “iPhone 11 – IOS 14.2” deficiency.

How to use your iphone while on a phone call

While most users won’t make or receive phone calls anymore, it’s still a thing that’s built into iPhone. Especially, when you have family who is older who may have a smartphone but really shouldn’t. In any case, sometimes you simply cannot take a phone call. For example, if you’re in a meeting or at an event. So, in those situations it would be nice to send a quick text, letting the person on the line know what’s going on.

In comes in respond with text, a feature that lets you quickly send a canned response, letting the other line know that you’re busy.

Follow along to learn how to customize these responses….

iPhone: How to customize respond with text while receiving a phone call

  1. Fire up Settings > Phone > Respond with Text.
  2. You can have up to three custom responses. Tap any of the fields and type out what you’d like as a possible response.

How to use your iphone while on a phone call

Now, whenever you get a phone call that you’d like not to answer, you’ll have a few quick shortcuts that will send as either an iMessage or SMS back to the caller, letting them know your situation. You’ll also have a handy fourth option when receiving a call. This option lets you create a custom message by simply sending you into the Messages app to type out a response.

For more help getting the most out of your Apple devices, check out our how to guide as well as the following articles:

FTC: We use income earning auto affiliate links. More.

“How do I send calls directly to voicemail on my iPhone? Sometimes I’m busy and I want to focus on work so I would like to see who’s calling, so shutting off my phone isn’t the best solution. Is there a better way to send all callers, or just certain callers to voicemail?”

There are a few ways to send calls straight to voicemail. To start, you can quickly switch your iPhone to Silent Mode by toggling the Ring/Silent switch. That’s the switch on the left-hand side of your iPhone, above the volume buttons. You’ll see a small red strip next to the switch to indicate when it’s in Silent mode. That way, depending on your settings, you’ll see a call coming in but you won’t hear your ringtone. By default, your phone vibrates when you receive an incoming call, but you can turn that off if it’s too distracting:

  • Go to Settings > Sounds & Haptics
  • Toggle off the Vibrate on Silent switch

Alternatively, when a call comes in, tap the Sleep/Wake button to silence the ringer and send the call to voicemail. The Sleep/Wake button is the solitary button on the right-hand side of your iPhone (or on the top of your iPhone if you have an iPhone 5 or earlier). and it silences the ringer, sending that call to voicemail.

There are a couple of other tricks, too:

Airplane Mode: Put your phone in Airplane Mode to block all cellular activity. Your calls will go directly to voicemail, but you won’t see who’s calling or even that you got a call until you check. However, you won’t be disturbed while working. To turn this on, swipe up from the bottom of your screen and tap the airplane icon.

Do Not Disturb: With Do Not Disturb, your phone will automatically silence all incoming notifications, but they will still pop up on your display. Incoming calls will appear on your screen, but they won’t make a sound and will go to voicemail if left unanswered. If you’d like to allow certain calls to come through while your phone is in Do Not Disturb mode, you can designate this in the feature’s settings:

  • Go to Settings > Do Not Disturb > Allow Calls From
  • Select Everyone, No One, or Favorites; alternatively, select a group

To turn this feature on, swipe up from the bottom of your screen and tap the moon icon.

This tip was originally published on IDG Answers, a reader-powered help desk for answering tech questions.