The most common philips hue problems and how to fix them

We haven’t written any how to guides for Philips Hue problems. This could be because we haven’t gotten enough requests for them from customers using our website. And that could be because Philips Hue does not have many customers – or at least not many that use GetHuman to find and fix customer service problems. Or maybe their customers find the issues they encounter easy to resolve themselves. Either way, let us know if you are having a problem with a Philips Hue product or service that we should write an instructional guide for. We’re here to help customers!

What Are GetHuman How To Guides?

While we haven’t spent enough time writing useful manuals on how to solve Philips Hue customer care issues, it is something that we often do for larger companies. A larger company example would be our Citibank how to guides page. And also our Verizon guide page. From those examples, you should be able to get a sense of how we try to figure out which issues are ailing customers the most and then we get expert writers on the case to translate our knowledge of a solution into a guide for you to use for free. All of this is possible of course because millions of customers every month use this information and share it with each other. So thank you again for sharing! And sorry we don’t have more free help to offer for your Philips Hue problem that you’re facing.

Sample how-to guides for popular issues with other companies

How Do GetHuman’s How-to Guides Help Me?

Not only do we write step by step manuals for how to solve common Philips Hue customer care issues, but we do it for many other companies as well. In fact we try to do it for all of the issues that customers ask us about the most. In general, we try to figure out which issues are ailing Philips Hue customers the most and then our staff of expert writers takes takes our knowledge of major customer service problems and scribes them into an easy-to-follow series of steps for you. And of course we make that information freely available to you and the millions of consumers that use GetHuman each month.

Does GetHuman write how-to guides because they are a partner of Philips Hue?

GetHuman has no affiliation whatsoever with Philips Hue, let alone a partnership in which GetHuman would write guides on behalf of another institution. Rather, GetHuman has been helping customers solve their support problems for over a decade and this is one of many ways we try to provide helpful information. Over the course of those years, many millions of customers, including those of Philips Hue have come to our website to report a problem. When we spot a trend, we try to dispatch a researcher to find the solution and then write a comprehensive article in which we explain how we do it.

You have problems with the app Philips Hue and you are looking for suitable solutions to fix the errors? Then find out in this post what you can do if you have problems with Philips Hue under iOS or Android devices.

The app Philips Hue comes from the developer Signify Netherlands B V and is usually this responsible for fixing problems. But not all problems that occur with Philips Hue are due to errors by the developer.

Philips Hue problems & Troubleshoot

Now we come to the Philips Hue problems & troubleshooting that can arise for a variety of reasons. Therefore, we have put together a small list below and – if available – listed the suitable solutions.

If you know of any other Philips Hue problems or Philips Hue Troubleshooting, you can send one at the end of this article Leave a comment and we have the opportunity to help you. Of course, you can also help others if you have a good solution to a problem and share it below.

Common Philips Hue issues

  • Philips Hue always crashes
  • Philips Hue does not load
  • Philips Hue does not start
  • Philips Hue no internet connection
  • Philips Hue login does not work
  • Philips Hue Reduce battery consumption
  • Philips Hue cannot be opened
  • Philips Hue is causing errors
  • Philips Hue loads very slowly
  • Philips Hue hangs
  • Philips Hue is not responding

Philips Hue Help

  • Philips Hue Report content
  • Philips Hue Contact developer
  • Philips Hue account hacked – what to do?

These were the most common Philips Hue problems we may have that may not be the only ones. Of course, the developer Signify Netherlands B V tries to fix them. But of course this only works if it is an error in the app and not because of your system.

Basically, it is recommended to always pay attention to install the latest Philips Hue update on your smartphone. In many cases it is very helpful to restart the device in order to be able to fix some errors or problems.

What to do about Philips Hue problems & Troubleshoot?

After updating the operating system or updating Philips Hue, these changes can cause problems.
Therefore, it is always a first helpful measure to completely restart the smartphone or tablet . After the restart, the elements are reloaded and quite a few errors will already disappear.

Philips Hue Report a problem

Although you can contact the support of Signify Netherlands B V, the support doesn’t always respond in German or promptly. Therefore, you have the opportunity to report any Philips Hue problems you are experiencing here at the end of the post, which means that other users or we can give you help.

Rebuilt from the ground up, the all-new Philips Hue app has been designed as a foundation for the future of smart lighting. This is the new Philips Hue experience.

The most common philips hue problems and how to fix them

New design, new experience

Featuring a more intuitive interface that reflects the way you want to use your smart lights, the new app offers faster performance and a sleeker feel.

The most common philips hue problems and how to fix them

Packed with features

Get easier access to light scenes. Let everyone in the house trigger Home and away automations. With these features and more, you have ultimate control.

The most common philips hue problems and how to fix them

Improved performance

New technologies have improved the app’s performance and speed, while also delivering an easier to use, more robust user experience.

Download the Hue app

The most common philips hue problems and how to fix them

Organize Rooms and Zones

Grouping your lights into Rooms and Zones lets you control lights as you need them. Separate upstairs bedrooms into Rooms, then create a Zone to control the entire floor.

The most common philips hue problems and how to fix them

More intuitive than ever

The simplified user interface creates a seamless experience, letting you set scenes, dim and brighten, and toggle lights on and off from the same screen.

The most common philips hue problems and how to fix them

Switch between Hue Bridges

Have more than one Hue Bridge? No problem! You can easily switch between them by tapping the Hue Bridge icon in the Home tab.

Hue scene gallery: personal, professional lighting

The Hue scene gallery gives you easy access to the full library of light scenes. Browse popular scenes such as Arctic aurora and Savanna sunset, as well as other favorites including Emerald isle and Ocean dawn.

The most common philips hue problems and how to fix them

Crafted by lighting experts

Each light scene in the Hue scene gallery has been specially created by lighting designers. Bring professional lighting into your own home — all with the Hue app.

The most common philips hue problems and how to fix them

One screen, all scenes

Access every light scene from the Hue scene gallery in a single screen, and set them in any Room or Zone with a single tap.

The most common philips hue problems and how to fix them

Create your own scene

Personalize your lighting using your own pictures or custom colors and brightness — and then save these scenes to use at any time.

Personalize with automations

The new Automations tab replaces Routines, offering more flexibility in customizing the way you use your lights. With a design that displays all your automations at once, you get a better overview of your smart home.

Create a personal routine

Set your lights to turn on and off at custom times or at sunrise and sunset: dim them at dinnertime, and brighten them when you brush your teeth.

The most common philips hue problems and how to fix them By David Ludlow Contact via Twitter Contact via linkedin

The most common philips hue problems and how to fix them

  • In this article…

Isn’t it brilliant being able to control your Hue lights with your voice? Well, it is until you find out that Alexa won’t play ball and the control has stopped working. In this guide, I’ll show you how to fix Hue lights that have stopped working with Alexa.

I’ll run through the most common fixes, for the most common errors, which include all lights not working, or just one bulb in particular that will not play ball. Once you’ve finished, you’ll have everything working properly again.

Power cycle the Hue Bridge

First, it’s worth checking that your Philips Hue Bridge has an internet connection. All three lights at the top of the Bridge should be on. In order, they are the power button, network connection button and internet connection button. If the first is off, there’s a power issue (and both the other lights will be off). If the second light is off, then it means that you have a problem with the connection to your router, so check the cabling (this will also mean that the third light is off). Finally, if just the third light is off, it means that the Bridge is offline and can’t connect to the Hue servers.

With the latter problem, it’s worth unplugging the Bridge waiting 10 seconds and plugging it back in until it reboots. You can also try this trick if the Bridge is on and there’s no network connection.

The most common philips hue problems and how to fix them

Disable (and re-enable) the Alexa skill

Sometimes the Alexa Skill can lose its connection to the Hue, and the easiest way to fix it is to remove and re-add. To do this, go to the Alexa app, tap More, Skills & Games, then tap Search. Enter Hue, and then tap Disable Skill. Then tap Enable To Use to reconnect the Skill, and log back in to your Hue account.

Fix Alexa Group issues

Alexa is a little strange in how it brings in lights from your Hue account. It shows each bulb individually, but it also brings in the Hue Room groupings. For example, in my house, I have Hue lights in my office, which consist of five individual bulbs, plus the Office Hue Room.

I’ve had issues where the Hue Room is not in the same group as the individual bulbs, which has meant that Alexa will fail (at random) to control one or more bulbs. Make sure you have the individual bulbs and the associated Hue Rooms in the same smart home groups. My guide on how to create Alexa smart home groups explains how you go about this.

The most common philips hue problems and how to fix them

Fix unresponsive lights

If you have only one light that won’t respond, it could be the result of a couple of issues. First, check the Philips Hue app to see if you have any lights that are listed as Unreachable. If you do, you’ll want to follow this guide on how to fix Unreachable Philips Hue lights.

The most common philips hue problems and how to fix them

If this doesn’t fix your problem, or you don’t have any Unreachable lights, then one method that often addresses grouping problems is to simply remove the glitchy light and re-add it.

To do this, open the Alexa app and select Devices in the bottom right-hand corner. Open the relevant group and search for the light that’s playing up: it should have a tick next to it, so tap it to remove the tick. Hit Save, then select the group again, tap on the light so that the tick appears and hit Save again.

Try asking Alexa to turn on the group and your missing light should now be back in action.

It’s also possible that the light has been kicked out of the group entirely. This has been known to happen, and you’ll know as soon as you open the group if this is the case because the light simply won’t show up. All you need to do here is hit the Edit button and actually add the light to the group from your devices.

Be careful of third-party tools

Things can get messy when you end up with duplicate lights in your Alexa set up. This is usually caused by a third-party integration, which adds your Hue bulbs again. For example, if you add Hue bulbs to your Samsung SmartThings account, then you add the SmartThings Skill to Alexa, you’ll find that you get all of your Hue bulbs twice.

Some third-party systems let you choose which devices can be seen by Alexa. In fact, SmartThings used to allow this, but since the company has changed apps and created a new Alexa Skill, this feature has been removed. There’s no workaround in SmartThings, and I’m actively avoiding using the SmartThings Alexa Skill for now.

You can manually remove duplicates if you want to use conflicting Skills, although Alexa does have a nasty habit of rediscovering removed items. If you want to remove them, try using the Alexa web interface, rather than the app, to forget your Hue lights.

Philips Hue lights are some of the best smart home lighting equipment out there, however like any piece of tech they are not without their faults.

Here, we will present some of the most common issues that you can come across while using Philips Hue lights and their solutions.

Please Note: The Philips Hue Starter Kit on Amazon comes with two bulbs and a bridge.

Issue #1 – The Hue Bridge Cannot Command Your Hue bulbs

It gets quite frustrating when your Philip Hue app is not allowing you to add lights. There are however a few steps you can take to solve this problem.

The lights on your bridge mean something, here they are:

The most common philips hue problems and how to fix them

  • The first light means the bridge is receiving power.
  • The second light means it is successfully connected to a network.
  • The third light shows that your bridge has internet connectivity.
  • The fourth light shows that the Hue app has control of the lights. If any of the light does not light, then you need to reconnect the bridge again.

Depending on which lights are not showing, you either have an issue with your power, internet connection or bulb communication.

To connect your Hue bridge to the Hue bulbs first ensure the bulbs are actually Hue bulbs. Hue bridge app can only find hue bulbs specifically and since other Philips products look just like the Hue bulbs check to make sure you are using the right ones.

Through the app, you can auto search or manual search for bulbs to add to the Hue Bridge. Sometimes the auto search function is inefficient so we recommend you use the manual search.

After finding the bulb on the app, you will need to insert the additional bulb(s) serial number and hit OK. You can add up to 50 to one bridge!

If the bulbs are still unreachable after a successful addition, check whether the bulbs are turned on. Also make sure the bulbs are near each other for them to receive signals from other bulbs and the Hue Bridge.

Issue #2 – Philips Hue Lights Unreachable

When you turn on one of the Philips Hue bulb without using the Philips Hue app or your Amazon Echo, there is a high chance that will cause connectivity issues. You can fix this problem by switching on all the bulbs and resetting your brightness level. If this fails to work:

a. Open the Philips Hue app,

b. Go to settings,

c. Tap on light setup

d. Search for the bulb/s that the app can’t control

e. Erase the bulb/s and add it again

If you are using the Amazon Echo, simply ask Alexa to turn off the lights and turn them back on.

Issue #3 – No Hue Connection

It’s almost impossible to avoid this kind of problem. If it happens, it is really likely that your lights have stopped communicating with the bridge.

You should check your internet connection by looking at light #4 on the Hue bridge and possibly restart your bridge. It also helps to manually turn the lights off and on again 🙂

Issue #4 – Flickering and Buzzing Bulbs

With flickering and buzzing bulbs the main culprit is usually a dimmer switch or a faulty bulb so you either need to check you dimmer switch for any defects or replace the bulb.

Issue #5 – Amazon Alexa and Philips Hue Connection Problems

If the Amazon Echo does not connect to your Philips Hue here is the solution:

a. Restart both the Philips Hue bridge and the Echo.

b. Disable and re-enable the Philips Hue skill using your Alexa app.

c. Use the Forget option in the Alexa app to disconnect your bridge from the Echo
and try to link them again.

Please Note: Make sure your Bridge and the Amazon Echo are connected to the same WiFi network. This is not necessary but it helps with the pairing.

The most common philips hue problems and how to fix themOther Things To Consider

Ensure the group name assigned to your Philips Hue setup in the Alexa app is easily
understood by Alexa.

For example, if the group name is Tbler00m lights, rename it to table-room lights by opening the app on your smart phone and renaming it there. You can also create a better group name and add your device to the group.

The bottom line is that nothing is ever perfect, sometimes gadgets fail to function as expected, but with this guide guide you should be able to resolve the issues all by yourself. Grab the Philips Hue White Starter Kit here.

Read out our list of must-have Philips hue apps to get now for iOS and Android.

We’ve revisited this blog post to keep it current and still stand by our advice.

The most common philips hue problems and how to fix them

Share this post

Christmas morning should be a time of giving and togetherness, not shattered dreams and nervous breakdowns. But sometimes joy turns to anger when your friend or loved one gets stuck trying to set up a smart-home device they received as a gift. Because these devices may require complicated setups, including smartphone apps, Wi-Fi passwords, and integration with a smart speaker, there are a lot of ways things could go wrong. Before you call someone a name you can’t take back, take a breath and read our answers to the most common smart-home questions we receive.

1. Why can’t I get my device to connect to my home network?

Most current Wi-Fi routers transmit using two wireless frequencies (bear with us): 2.4 GHz and 5 GHz. The problem is, almost all smart-home devices can use only the 2.4 GHz one, so if your phone is connected to your network on the 5 GHz band, it won’t be able to see or communicate with your brand-new smart-home device (this seems to be the most confounding issue we regularly confront). Before you plug anything in or download an app, make sure your smartphone is connected to the network your smart device will live on, and that it’s 2.4 GHz. (You can find a few security cameras and other devices that may be able to connect to a 5 GHz network, but we don’t recommend going in that direction due to issues with wireless range.)

If you still can’t get your device to connect, your Wi-Fi signal strength may be to blame. If you have areas in your home where your phone or laptop can’t connect, your new smart plug or camera won’t be able to either. If you can, move your router to a central location or consider installing a mesh router, an extender, or a repeater.

2. Do I need to download a special app?

Almost every smart device requires you to use an app to perform the setup process and sometimes to control it. Smart bulbs, smart plugs, cameras, garage-door controllers—they all use apps. The good news is, the apps are free to download. But not all devices work with both iOS and Android (and some devices may work with only certain smartphone models), so make sure the smart device is compatible with your smartphone before you buy.

Also, we say “almost every smart device” because models that work with Apple HomeKit typically do not need a separate app for setup, though you may still need an app for advanced features. (This is one of the reasons people love HomeKit so much.) The same goes for certain devices that you can set up through Amazon’s Alexa app.

3. Why does this device need my email address and a password?

Companies ask you to register an email address and a password so that you have a secure way to access your devices (they also let you know about updates and sometimes send marketing messages to you, too). Otherwise, anyone might be able to connect to and control your thermostat, say, or peek through your security cameras.

The username may be an email address, a phone number, or just a random name. (It’s never all three.) But the most important element is to use a strong password—and it’s critical to use a unique one for every single device you use. Don’t reuse the same username-and-password combo for your smart devices or anything else—as everybody knows, sites get hacked, and once your password combo is stolen from one site, it’s only a matter of time before wrongdoers try it out on another. (This is the kind of thing that has happened with Ring and Nest customers, among many others.) We think everyone should use a password manager, which can create uncrackable passwords and then store them so you don’t have to memorize anything.

4. Why is this device asking to know my location?

Using your smartphone’s location is one of the key ways you can make your smart home smart. Some systems require an address or an approximate location for setup purposes so that they can offer features such as geofencing, which can trigger things like thermostats and cameras to go on and off based on your location. Other apps can trigger lighting, sprinklers, and other devices to go on based on local weather, which requires your whereabouts.

Addresses are also essential for devices that connect to emergency services, such as security systems and smoke alarms.

Don’t like it? Both iOS and Android devices offer the option to turn off location tracking in their Settings menus. Of course, doing so means you can’t take advantage of those conveniences. Also remember that even if your lighting, cameras, and other smart-home devices aren’t tracking you, other apps and your smartphone are still doing that.

5. Why won’t the app connect to my smart device?

Device setup should be easy if you have all of the pieces—including yourself—in place. Many devices (even Wi-Fi ones) depend on a Bluetooth signal for the installation, and Bluetooth has a short range. That means your phone needs to be within a few feet of the device to initially connect to it. Once the device is all set up, you can go on your merry way and use Wi-Fi to connect remotely. (Of course, be sure you’re on your home’s 2.4 GHz network.)

If a device doesn’t have Wi-Fi built in, you may be limited by the range of Bluetooth. Some devices, such as Philips Hue smart bulbs, Ring outdoor lighting, and Lutron in-wall light switches, rely on other wireless signals; they require installing a bridge or hub to connect to them and also gain remote access.

6. Why is my brand-new device insisting I download a file?

Often when you set up a new smart-home device, the process immediately prompts you to download a software update. Don’t worry—it isn’t spyware. It’s just that in the weeks or months between when the device was manufactured and the day you’re opening its packaging in your living room, the company has made improvements—and it wants to pass those fixes on to you. Some of these updates may add new features or even critical security improvements, so download that file. Once you have everything set up, most devices will update automatically or allow you to enable automatic updates so the process will be seamless in the future.

Once your new devices are up and running, you might consider additional ways to use them or to make them work better together. We offer suggestions on getting the most out of your smart lights, how to expand your smart home with sensors, and how to keep hackers out.

The most common philips hue problems and how to fix them

Even if you follow our ultimate smart home guide step-by-step, chances are setting up your connected devices will require some troubleshooting. And even with unifying initiatives like Matter promising to make your smart home more coherent, you probably will still face common smart home questions and concerns.

Whether you’re new to the best smart home devices or already live among dozens of app- and voice-enabled gadgets, getting your smart home to work exactly how you want it to can be a challenge. Can’t pair your latest smart home purchase to your Wi-Fi network? Worried that you’re spending too much for all things IoT? Stuck at square-one, struggling to understand the difference between the top smart home platforms?

We know how to answer your questions because we’ve asked them ourselves at one point. We did set up a DIY smart home, after all. Here are the five biggest smart home problems and how to solve them.

I can’t connect my smart home devices to Wi-Fi

Perhaps the most common problem when setting up a smart home device is failure to get it online. Whether you have one of the best Wi-Fi routers or best mesh Wi-Fi systems, you need your smart home device to recognize your Wi-Fi network so it can communicate with the other connected products you own.

There are a few reasons you might see error messages related to your network. First, not all smart home devices are compatible with both 2.4GHz and 5GHz Wi-Fi bands — in fact, most will only connect to the 2.4GHz band. You can check the band your setup device (your smartphone) is connected to by viewing your network profile or settings.

Alternatively, you might need to read up on how to make your Wi-Fi faster or where to place your router for the best Wi-Fi signal. It’s possible your network is bogged down or doesn’t reach your new smart home device’s location. In that case, you might need one of the best Wi-Fi extenders. And if all else fails, try restarting your router — yes, the off/on method works sometimes.

I can’t drill holes into walls

Do you rent your living space? You might face restrictions when it comes to renovations, no matter how minor. Perhaps you can’t even drill holes in your wall. Luckily, all the best renter-friendly smart home devices can be powered through batteries or using your existing outlets. No need to learn what a neutral wire is or why you need a C-Wire.

You’ll likely want to avoid installing any of the best video doorbells or best smart thermostats, and replacing existing switches with smart ones is a lot of work for a place of temporary living. Instead, consider raising your home’s IQ with smart speakers, lights and plugs. Or using stick-up cameras instead of video doorbells. Routines then introduce automation that anyone can achieve with the proper hardware — even in a rented abode.

Check out the best smart speakers, best smart light bulbs and best smart plugs for creating a smart space without damaging your rented door, walls or wiring.

Should I use Alexa, HomeKit or Google Home?

You can use Alexa, HomeKit and Google Home, if you like. Not all, but many of the best Alexa compatible devices are also the best Google Home compatible devices and best HomeKit devices. Still, when it comes to creating routines and an organized dashboard to control your smart home (who wants to download a dozen different smart home apps?), it can help to commit to one platform.

In our DIY smart home we chose Alexa over Google Assistant because of services like Alexa Guard and Alexa Hunches. But we’ve also been using HomeKit more regularly, since it integrates easily with the iPhone and Apple Watch. And if you use Google services daily, you might want to use Nest devices and Google Assistant instead of Alexa or Siri.

Either way, you’ll probably want one of the best Alexa speakers, best Google Home speakers or a HomePod mini to establish your smart home’s foundation. Before you buy any new smart home devices going forward, look at the packaging or fine print to ensure they support the platform you choose.

I’m on a tight budget

Building a smart home doesn’t need to be expensive. In fact, taking the DIY route can help you save thousands. All the best cheap smart home devices cost under $100, and often much less. Smart plugs go for about $20, as can a pack of smart light bulbs. The Echo Dot costs just $49. There are even brands like Wyze committed to affordable gadgets for every part of your home. Have you heard of the $25 Wyze Cam v3?

So don’t feel pressured to splurge on Philips Hue lights if they’re outside your budget. Of course inexpensive devices could, and often do, have their share of caveats. We suggest sticking to well-known brands and smaller setups within your budget.

Do I need to be worried about privacy?

Smart home devices often use our learned behavior to better adapt to our needs and routines. Many have microphones built-in, so they can await a command or stay alert for suspicious sounds. Some even have cameras that you can watch anywhere from your smartphone.

So yes, you need to be concerned about privacy, but it’s not beyond your control. The vast majority of smart home “hackers” have been the result of people using poor passwords. When setting up accounts for your various smart home devices, be sure to read up on how to create strong passwords. It could give you peace of mind to buy products with physical mute switches or shutters, so you can disable the microphone or camera whenever you want.

Also run firmware updates as they become available for your devices. Firmware updates can protect your devices from possible vulnerabilities or hacks. You’ll want to know how to secure your Wi-Fi, too.

Philips Hue Bridge v1 app may not be working for you due to some issues that your device may have or your internet connection problem. If you think that Philips Hue Bridge v1 app has an issue, please post your issue using the comment box below and someone from our community may help you. Also in the mean time you can try the fixes mentioned below.

is Philips Hue Bridge v1 app not working for you or have something to share?

Common Philips Hue Bridge v1 App Problems and Troubleshooting Steps

✅ I’m getting black screen / white screen (blank screen) when I open Philips Hue Bridge v1?

It is one of the most common problem in mobile phones and tablets. Usually when you open an app, you will see a black screen for few seconds and then app will crash with or without an error message. There are few ways to fix this problem.

  1. Most of the times, it might be a temporary loading issue. You just need to press the recent applications menu (usually the first left button) in your phone. Then you close the app that has this issue. Now open the app again. It may work normally.
  2. Try to restart your iPhone / iPad. Press the power off button for few seconds and then choose restart from the menu to restart your device.Now you can try opening the app, it may work fine.
  3. If none of the above working, you can wait till your phone battery drains and it turns off automatically. After that put it to charge, and press the power button. It may work after this.
  4. Finally, if you can’t fix it with anything, you may need to uninstall the app and re-install it. iOS usually provides an option to restore settings and content from iCloud backup, if you’ve enabled it previously.
  5. Even in some rare cases, the re-install step also don’t work. If that is your case, try installing older versions of the app. Good luck!

✅ My Philips Hue Bridge v1 app wont load or not working properly (loading error / server error / connection error / Screen Freeze / Ping Problem).

There are few situations that may cause the load issue in mobile apps.

  1. The Philips Hue Bridge v1 app server may be down and that is causing the loading issue. Please try after few minutes.
  2. Your wifi / mobile data connection not working properly. Please check your data connection.
  3. Too many users using the app at same time. Please try after few minutes.

✅ I’m having Philips Hue Bridge v1 login issue or account related issues.

If you have login or account related issue, please check the following steps.

  1. The Philips Hue Bridge v1 server may be down and that is causing the login/account issue. Please try logging in after few minutes.
  2. Your wifi / mobile data connection not working properly. Please check your data connection.
  3. You may be trying with wrong login credentials. Please confirm the details that you are entering is correct.
  4. If you’re using third-party social networks to login such as facebook, twitter, google etc, check whether that service is working properly by visiting their official website.
  5. Your account may be banned or deactivated for activities. Please read error messages.

✅ I have Philips Hue Bridge v1 app installation issues.

  1. Check your wifi / internet connection for connectivity.
  2. Please check your mobile storage space. If you don’t have enough space in your disk, the app can’t be installed.
  3. Verify that the app you’re trying to install supports your iOS version.

✅ My Philips Hue Bridge v1 app is not updating properly in my phone.

  1. Please check your wifi / mobile data connection and verify that it is working properly. It may be down and stopping you from updating the Philips Hue Bridge v1 app.
  2. Confirm that you have enough storage space in your phone to download updates. If you don’t have enough storage space, it can be blocking the app updates.

✅ Audio / video loading problem with Philips Hue Bridge v1.

  1. Check your phone volume if you have audio problems.Try to use headphones to find out whether it is an issue with your speakers or with the app.
  2. If you’ve video loading problem, please check your internet speed and wifi connectivity.

✅ Philips Hue Bridge v1 app Notifications are not working properly.

  1. Go to your Settings->Notifications->Philips Hue Bridge v1 and check whether notifications enabled or not. If it is not enabled, please enable it.
  2. Also if you don’t get notification alert sounds, re-verify that you don’t accidentally muted the app notification sounds.

✅ I deposited money into Philips Hue Bridge v1. But I don’t see it added to my balance.

  1. It may take some time for the app company / developer to process the payment and credit to your account. Please be patient for 24-48 hours and see if the amount gets credited to your account. If not, please contact the development company using the contact details given below.

✅ I won money in Philips Hue Bridge v1 & How to withdraw money to my bank/paypal?

  1. You can go to your account menu and then mostly you may see a withdraw option once you reach your withdrawal threshold. You can use that feature to initiate a withdrawal request.

✅ I withdrew money from Philips Hue Bridge v1 and I did not get in my account / paypal. How to verify?

  1. You can login to your paypal and see if there is any money credited. If you don’t see the transaction, you can open the app and check the withdrawal status. If you see the withdrawal is successfully processed and don’t get it in your bank/paypal, contact the app developers / support.

The most common philips hue problems and how to fix them

Smart bulbs are supposed to give you that advanced control over your lighting without consuming as much power. Many brands claim that their smart blubs consume up to 75 percent less energy as compared to our traditional bulbs. Then you might ask why does not everyone buy these bulbs.

The answer is they can be quite expensive. People are reluctant to pay such an amount even though it will save them money in the form of an electricity bill. Not to mention the increased utility you get while using these bulbs.

Common Philips Hue Light Problems Troubleshooting

Philips makes very reliable products with a lasting life span. Their customer base is extremely satisfied overall but some customers have faced issues. From setting up the hue lights to getting them connected to the hue bridge. Here is a list of some common problems you might face and also their solutions.

1. Hue Bridge not found

A hue bridge acts like a central hub through which you can control your lighting. It gives you the ability to remotely access your lights. Philips includes a hue bridge along with their package but you might need to buy one separately if you didn’t get one. Some people are experiencing issues with the hue bridge not showing on the mobile app.

To fix this make sure the Hue bridge is connected to a stable internet connection. You can connect it to your internet device through ethernet. Another fix is that make sure you and the hue bridge are connected to the same network. If this does not work then try restarting the Hue device you can do so by unplugging the power for sixty seconds and then replugging it. After it has restarted it should start showing up on your Hue app.

2. App Can’t Connect To Bulbs

Another common problem is that people often find a bulb that they have already paired with the hue bridge unreachable. You’re not able to turn it on or off anymore.

It is pretty easy to fix this issue, the most probable cause is that the hue bridge is out of range. Meaning that someone moved the hue bridge after you had paired your bulb. If the hue bridge is out of the effective range then it cannot connect to the bulbs anymore. This is why it shows the bulb as unreachable. Make sure that your hue bridge is within the range of the bulb and that should sort out this issue.

3. You Are Not Able To Add New Bulbs

After buying new smart bulbs people often have difficulty setting them up. They are not able to get the new bulbs added to the Hue app. Here are some possible fixes you can try.

Make sure power is connected to the Philips hue bulb, they only work when they are receiving a stable flow of power. You can also add the bulbs manually through the Hue app. For this, you will have to add the serial number of the bulb into the app. You can find the serial number on the base of the bulb. When you enter the six-digit serial number into the app, it will connect to the bulb manually and it will start showing up in the app.

4. Bridge Already Paired Error

It is a pretty common issue that people face when they try the hue bridge to connect to the Siri home kit. You receive the error that another user has already paired with the home kit. Here is how you can solve this.

The best way to solve this issue is by resetting the home kit reconfiguration in your settings. However, this might mean that you would have to re-pair any other device you have connected to the home kit which might prove to be a headache. But doing this fixed the problem for most customers so make sure to give it a try.

All these are pretty common Philips Hue Light Problems which you can now resolve by following the mentioned fixes. But if your Philips bulb still malfunctions then you should place a replacement order. You can also contact Philips’s customer support for additional guidance and they will help you throughout the procedure.

Glare is a common lighting problem. Glare is what happens when a bright light source or reflection interferes with how you are ‘seeing’ an object. In most cases, your eyes will adapt to the brightest level of light.

How are lighting requirements calculated?

To determine the needed lumens, you will need to multiply your room square footage by your room foot-candle requirement. For example, a 100 square foot living room, which needs 10-20 foot-candles, will need 1,000-2,000 lumens. A 100 square foot dining room, which needs 30-40 foot-candles, will need 3,000-4,000 lumens.

Can you have too much lighting?

Too little—or even too much—of one type of lighting in a room can be uncomfortable. We humans are incredibly sensitive to light, and harsh or dim spaces can cause discomfort or even anxiety.

Is 4000K light bad?

4000K color temperature When you feel the sun outside in the morning or afternoon, you can be clear. The most common color temperature is in the office, shopping mall or daily residential outdoor lighting. It provides normal, brighter lighting.

What lights do Tiktokers use?

The TikTok lights are LED strip lights that come in a wheel that you can unravel. From there you can take them and stick them on anything: your ceiling, walls, bed, closet, even outdoors. Then, using a remote, you can change the color, the speed, or even a cool fade with multiple shades.

Why do TikTokers use LED lights?

What LED lights do Tiktokers use? TikTokers use LED strip lights to create fantastic backgrounds and fun ambiance in their videos.

Are Tiktok lights bad for you?

Little wonder that many people complain of itchiness, redness in the eyes and mild headaches after continuous exposure to LED lights. The AMA says that life-long exposure of the retina and lens to blue peaks from LEDs can increase the risk of cataract and age-related macular degeneration.

How long do LED lights last?

Is it better to leave LED lights on?

LED Lighting The operating life of a light emitting diode (LED) is unaffected by turning it on and off. While lifetime is reduced for fluorescent lamps the more often they are switched on and off, there is no negative effect on LED lifetime.

Can LED lights catch on fire?

LED lights do not emit light from a vacuum as most other bulb types do. Overheating is one of the reasons a bulb could start a fire, but that is highly unlikely to happen with LED lights. They may feel hot to touch, but they produce light at a significantly lower temperature than other bulbs.

How many hours is 100000 hours?

Let’s put it all into perspective: 100,000 hours is over 11 years. 100,000 hours is over 595 weeks. 100,000 hours is over 4,000 days.

How long do non replaceable LED lights last?

The main benefit of non-replaceable LED light is that it can burn up to an average of 30,000 hours. So if you use a lamp for 6 hours a day then the lamp can last up to 14 years! LEDs are environmentally friendly, they last longer, and energy-efficient as they consume up to 85% less energy than halogens.

How long do Philips LED lights last?

25,000 to 50,000 hours

How long do normal light bulbs last?

about 1,000 hours

How long does Philips Hue light strip last?

Philips claims it should be good for 20,000 hours of light, which is equal to just over two years of continuous use, or 20 years of use based on three hours per day, seven days a week. You need to have Hue-compatible hub to connect your phone or tablet to the LightStrip Plus.

How many hours do Hue Lights last?

Hue Bulbs and Setup Unlike fluorescent or incandescent light bulbs, the Hue bulbs utilize LEDs. Philips rates the lifespan of each bulb at up to 15,000 hours, and despite the Wi-Fi connectivity, claims that each bulb uses 80 percent less power than a traditional incandescent bulb.

What is Philips hue hub?

The brains of the Philips Hue smart lighting system, the Hue Bridge allows you to connect and control up to 50 lights and accessories. Simply plug it in and use the Hue app to set routines, timers, custom light scenes, and more.

Where does Philips Hue light strip go?

With their adhesive backing, LED strips can be mounted onto almost any surface — including the backside of your TV or the inside of your entertainment center in the living room. With the LED strip casting light against the wall behind the TV, you can get a beautiful outline of light.

How do I sync my hue lights to my TV?

There are two ways to sync your color-capable Philips Hue smart lights to your media: use the Philips Hue Play HDMI Sync Box to sync your lights to the content on your TV screen in your home cinema or use the Hue Sync desktop app to sync your lights to the content on your computer.

How do I sync my hue lights to Netflix?

How to connect Hue Sync with Netflix

  1. Step 1: Install the sync box and the Hue Sync mobile app. Download the Hue Sync mobile app to set up your sync box.
  2. Step 2: Connect an HDMI streaming device.
  3. Step 3: Launch Netflix.
  4. Step 1: Install the Hue Sync desktop app.
  5. Step 2: Launch Netflix on your computer.

Does Philips hue work with Samsung TV?

You can connect your Philips Hue lights to any Samsung device with the SmartThings app. To get control over all your other smart devices and pair them with your lights, use the SmartThings Hub.

Does Philips hue work with Xbox one?

The newest and best Philips Hue app for Windows 10, mobile and Xbox One. Now featuring Hue Disco and immersive Camera, Screen and Light sync utilizing Philips Entertainment! Camera support means you can point your device at your TV and sync your lights to your viewing for a truly immersive experience!

What is hue stream?

Hue Stream” Android application uses entertainment API to stream colours to Hue lights almost instantly. This makes possible to sync screen picture with your lights with shortest possible delay. Application is easy to use.

Can I connect Philips hue to TV?

The Philips Hue Play HDMI Sync Box lets you create an entertainment setup that wows by syncing Philips Hue lights to the content on your TV screen. Use up to four of your favourite HDMI-connected media devices to get full-room light effects, making your TV or console gaming content more vivid and captivating.

How do I connect my Philips hue to my Samsung TV?

Connect Philips Hue with Samsung SmartThings Hub

  1. From the home screen, tap the Plus (+) icon.
  2. Tap Device and sort by brand.
  3. Tap Philips Hue.
  4. Tap Philips Hue with a SmartThings Hub.
  5. Tap Start.
  6. Select the SmartThings Hub you want to use.
  7. Select a Location and Room and tap Next.
  8. Wait for the app to discover your Hue Bridge.

What do I need for Philips hue?

It requires a $60 Hue Bridge and the $230 Philips Hue Play HDMI sync box if you want to use it on your TV, or the Hue Bridge and the Philips Hue Sync app if you want to use it on a computer monitor. Mounting pieces are included in the box.


Make sure to do these four tips before it gets cold. USA TODAY

We’re all looking to bring a little extra brightness into the end a difficult year. But no matter what holiday you celebrate, there’s a chance you may find yourself tangling with Christmas string lights this season. Burned-out bulbs, strands that light up only halfway (or not at all), and let’s not forget those knots.

You don’t have to go too far down the internet rabbit hole on Christmas lights before encountering complicated electrical diagrams and DIY’ers offering tips on how to rewire your plugs. Fascinating? Yes. How I want to spend my December? No.

For those of us not quite as skilled in the electrical trade, here are some common problems with string lights and how to solve them.

The most common philips hue problems and how to fix them

Trouble with your Christmas lights? Here's what to do (Photo: Getty / BanksPhotos)

One bulb is out, but the rest of the string works

You’re in luck. This is the simplest fix, requiring you to simply swap out the bulb for a new one. Assuming your bulbs are removable — not hardwired, as some LED strings are — there should be spare bulbs in the original box. You might also consider buying a strand of matching lights solely as a source to pilfer extra bulbs.

Experts have an additional piece of advice here: If you have one or two burned-out bulbs on an otherwise functioning strand, don’t ignore them. The remaining bulbs could be contending with excess voltage that shorten their lifespan.

If only half the strand is out.

If half a strand is working and the other half is not, you probably have a loose or broken bulb. Start with the first unlit bulb and work your way down, wiggling them to check for looseness. If it flickers, that’s your cue to replace it. If not, you have the more tedious job of going down the row of unlit bulbs, one at a time, and swapping them for a known, good bulb until you find the culprit. You’ll know it when the strand lights back up.

If the whole strand is out.

If you find yourself with a dead string of lights, a number of things could be wrong. First, try plugging it into another electrical outlet. If that’s not the problem, it could be a loose or broken bulb. See the previous section for instructions.

The problem may also be a bad fuse. Most string lights have two tiny fuses inside the plug. Typically, a box of lights is also packaged with a replacement fuse or two.

To replace a fuse, take a small set of pliers or flathead screwdriver and slide open the cover. Then gently pop out the fuse and replace it with new ones. Slide the cover closed and plug it in. If you have only one extra fuse, try replacing them one at a time. If you need more than one, replacements are typically available at most hardware and craft stores during the holidays.

The most common philips hue problems and how to fix them

A Christmas light fuse is easily replaced (Photo: Reviewed / Betsey Goldwasser)

Specialty repair tools that might speed things up

Unless you’re replacing a single burned-out bulb you can easily identify, hunting down the problem bulb that killed your whole strand is dull work.

A light tester, like the one from Light Keeper Pro, is relatively simple to operate and will save you a lot of time for only $20. Spare fuses and bulbs are also recommended — just make sure they correctly match the strand.

Dealing with non-removable bulbs

Some LED string lights have non-removable bulbs. Contrary to what you might think, this can be more of a boon than an inconvenience. In fact, it’s a standard for commercial lighting due to their higher reliability and longer lifespan.

Even so, non-removable bulbs can eventually burn out or become damaged and take out the whole strand. For those cases, LED Keeper seems to be the tool of choice.

Impossible tangles

A tangled string of Christmas lights really is its own special brand of torture. Unless you’ve been practicing your escape routines, you could be at those knots for a long time. To make matters worse, vigorous tugging on the string will only further damage the bulbs.

Sorry to tell you now, but prevention really is the best medicine. Save yourself a headache next year by wrapping them around something like a piece of cardboard. Just cut a small slit to stick the electrical plug through, wrap your lights around, and then poke the other end through the same slit. Boom, you’ve just repurposed some cardboard and given yourself an early gift for the next holiday season.

Do you have LED strip lights installed in your home? If yes, then congratulations on having the best kind of lighting! Yes, LED strip lights use 75% less energy than regular bulbs and are the most flexible lighting choices. They also have much longer life spans. However, sometimes you may be annoyed when your LED strip lights start blinking. In this blog, we will tell you why this problem occurs and how to solve it. Read till the end to find out.

Most Common Reasons Why LED Strip Lights Keep Blinking

Here are the 5 most common reasons why your LED strip lights keep flickering and ways to fix the problems:

Inappropriate Power Supply For Lights

It is possible that the LED strip light requires a specific power to operate, and your transformer doesn’t give that amount. In this case, the LED driver, or power supply, is wrongly selected. It can cause damage to the components of the strip light.

How to fix it?

Check the power consumption of the LED strip light, and then check if your LED power supply is strong enough to safely provide power to all LED strips connected to the transformer.

Poor Connection

A lot of times, the lighting cables that connect the LED strip lights to the power supply are not connected properly. It causes hindrance in the proper working of the lights as the circuit is intermittently broken while the light is running.

How to fix it?

Make sure that the cables from the power supply to the LED strip light are connected properly and are not lose. You can also consider soldering the connections in place so that they don’t move around.

Drop in LED Voltage

Your LED strip lights might be flickering because of fluctuations in voltage. All electrical appliances, including strip lights, need a constant voltage supply to work smoothly. If the voltage drops for any reason, the entire length of the strip will flicker, and its brightness will decrease.

How to fix it?

There are a lot of ways to control the dropping in voltage. Perhaps the most effective way is to minimize the length of wire used wherever possible. You can also make sure that the power source is connected somewhere in the middle of the strip.

Continuous Running

Another primary reason why LED strip lights start to blink is continuous usage. Sometimes you keep the lights on for a few consecutive hours. It can significantly reduce the voltage the strip receives and subsequently causes flickering and dimming.

How to fix it?

Well, the answer in this case is obvious. Avoid keeping the lights on for long periods at once. Give them a break after every few hours. As excessive run times drop the voltage, you can also fix the problem by following the advice in the previous section.

Damaged Strip

LED strip lights can be damaged by almost anything. Some factors that contribute to the damage of these lights are water and dust. Once damaged, the circuit is broken, and they start to flicker.

How to fix it?

If your lights are blinking often and you’ve checked all the previous points, then make sure the lights themselves aren’t damaged. Keep them away from water and clean them regularly to remove any dust that accumulates on them.

The Bottom Line

Now that you know why this flickering and blinking occurs and how to solve it, you need to consider buying LED strip lights for your whole house if you haven’t already done so. We at offer the most affordable and high quality LED lights. Moreover, you’ll have a huge variety of colors and styles to choose from. So, what are you waiting for? Call us at (800) 321-2547 and get to know our products better. Order today!

Disclaimer: Our products are ROHS-compliant. This means that we are aware they may contain lead but do not exceed the allowable amounts.

The most common philips hue problems and how to fix them

The Philips Hue range consists of several color-changing LED lights that can be controlled via Bluetooth or using Wi-Fi. Introduced in 2012, the products are manufactured by Signify N.V.

Unsurprisingly, the company has also developed an app for Hue devices that helps control these smart lights while offering some additional features. Users can easily group several lights into zones, control them from anywhere or use scenes to light up their rooms.

The most common philips hue problems and how to fix them

Philips Hue Lights off widget not working

The developers frequently update the app and bring in new features or improve existing ones. But sometimes, users encounter some bugs and issues making it impossible to use some functions.

And as it turns out, Android users who updated to the latest version of the Philips Hue app are now reporting (1,2,3,4) that the Lights off widget is not working.

Although the lights toggle if you open the app and turn it off from there, many say that the widget shows as off even if they are on. This seems to be frustrating a lot of people since the widgets are useless right now.

It is interesting to note that this is not the first time the Philips Hue app has had issues with widgets. Back in June last year, many reported that widgets stopped working after the v4.0 update, which completely overhauled the app UI.

the app is buggy and slow. it takes ages for it to load while connected on another network. The widgets are tapped. they take too much screen space, very annoying to set up and almost always get stuck showing the off button even if the lights are already off. Even the products are terribly expensive and break by themselves. Nothings seems to work well with Phillips anymore.

Android widgets stopped working today
Hello Today almost all of my widgets stopped working, one still works, the turn of all lights. The ones for single bulbs won’t work and if I create a new one that does not work either. Anyone else having this problem? I’m running Android 12 on a Samsung Galaxy S21 and v.4.13.0 of the official Hue app.

Looking at the reports, it seems that the majority of users affected by the issue are running Android 12. Fortunately, Philips Hue app developers have acknowledged the issue and said they are already working on a fix.

Thank you. This is currently a known issue, and we are working on a fix.

Fix for Bluetooth issue already in the works

It looks like some users are also facing Bluetooth issues with devices connecting and disconnecting every once in a while.

@tweethue the BT bulbs are awful! I cannot keep them connected with my iPhone and the BT app (the app shows they connect and disconnect constantly). I simply want to change my smart switch ‘Hue’ button to not blind me we I press it. No help articles online about this,seems common

Once again, the developers have acknowledged the issue and said they are working on a solution. However, there is no ETA for the fix.

Thanks for letting us know. We are aware of an issue with the current Bluetooth update and are working on a fix. You should be able to control the light without updating it in the meantime. Apologies for the inconvenience.

As always, we will be keeping an eye out on the matter and update this space when the Philips Hue Android app issues are resolved so keep checking this space.

Update 1 (March 9)

12:59 pm (IST): Philips Hue support on Twitter has confirmed that a fix for the ‘Lights off’ widgets issue will arrive in the next Hue app update.

Note: We have more such stories in our dedicated Apps Section so be sure to follow them as well.

PiunikaWeb started as purely an investigative tech journalism website with main focus on ‘breaking’ or ‘exclusive’ news. In no time, our stories got picked up by the likes of Forbes, Foxnews, Gizmodo, TechCrunch, Engadget, The Verge, Macrumors, and many others. Want to know more about us? Head here.

The most common philips hue problems and how to fix them

Voice control of your home lights is no longer a fictional fantasy, but a now thrilling reality. With smart lights becoming an essential component of home automation, there’s never been a better time to invest in this technology.

By learning how to link Hue lights to Google Home, you can enjoy voice commands like “Hey Google, turn on bedroom lights” or better yet, “Ok Google, Dim the reading lights to 50%”.

In this guide, we will show you how to link your hue lights to Google Home and also, how to resolve the problems that may arise during the process.

Linking your Hue Lights to Google Home

Assuming you’ve already set up your Google Home, linking up the lights to the speaker is very easy.

Open your Google Home app and tap on Add device ‘+’ button. It’s on the Homepage, top left corner.

On the 'Select your device page', search for your 'Hue' and select it.

Next, link your Hue to the Google assistant based on the instructions on the page. This may take up to a minute to discover and import your hue lights.

Once the pairing is complete, you can now assign rooms to each hue light. Grouping the lights into rooms makes it easier to control each light individually.

If you can’t see your room, scroll down to the ‘Custom Room’ button and add the room of your choice, then assign lights.

Once you've completed the process, tap on the 'Done' button, and you're all set.

Now try out some commands on the Google Home speaker and see if the hue lights in all rooms are working.

The last step is nicknaming your lights or configuring them to be part of a routine. This step is, however, optional.

And just like that, you can now command google to turn on/off your lights, change hue light colors, among other awesome commands.

Problems that may arise during Linking

When linking your Hue lights, several errors occur during the process. Some errors are a result of incompatible software, while others are just small user mistakes.

Here are some of the most common problems you may experience.

‘Something went wrong’ error

This error occurs whenever the signal between your hue lights and the Google Home device is weak. Perhaps the devices are more than 15 feet apart.

It can also occur if other devices near your Google Home Speaker or hue light are causing interference. Devices such as wi-fi routers, Bluetooth speakers, microwaves, etc. can interfere with the signal.

You might also have too many hue lights on the Google Home device (It can only accommodate 6 devices).

Solution: Reduce the distance between your hue light and Google Home device, ideally not more than 15 feet apart. Also, ensure that these devices are as far as possible from gadgets that may cause interference.

Lastly, ensure that your Google Home can accommodate your Hue lights.

Hue Light isn’t responding

When this occurs, the problem could either be on the Google Home or the Hue light, so you first have to find the problem. Most times, the problem occurs because you might have used different accounts on both the Hue light and the Google Home App.

However, the hue light might also be faulty.

Solution: First, check to see if you've used the same account on both devices. If that's the problem, add the account on your hue lights to the Google Home speaker.

Next, check if the hue light is working from its brand app. For instance, if you’re using a Philips hue, use the Philips app to control the light and see if it works.

If you can control the light from the app, then that means the problem is on your Google Home. If you can’t control the light from the app, then check and ensure that the hue lights are connected to your wi-fi network.

Lastly, if nothing works, reboot your entire network and reset your Google Home back to factory settings. Wait for a few minutes then plug everything back and retry the process.

Google Home doesn’t recognize your voice

Your whole smart lighting is based on Google Home recognizing your voice, so if it doesn't, the system is as good as dead. This error may occur when the system crashes or jams, causing it to 'forget' the registered voices.

Solution: Retrain the Google Home speaker to recognize your voice and that of your family. You can easily do this by going to your Google Assistant app and choosing the 'Teach your Assistant your voice' setting, then selecting 'Retrain'.

With that in mind, linking your hue lights to Google Home shouldn't be a problem anymore. Simply, follow the easy steps above, and when you encounter any of the above issues, the solutions provided should sort you out.

Tip: Be sure to contact customer support when you’re not sure how to handle a problem.

Remember the allure of the Clapper? No more getting out of bed to hit the light switch! It seemed cutting edge at one time, and you can still buy it, but technology has come a long way since then. Now you can control the lights, set timers and schedules, and change colors with your smartphone or your voice if you have a smart assistant—no clapping required.

If you want to make your home just a little smarter, smart bulbs are a great place to start. Most options are relatively cheap, and they’re easy to install. Plus, there are no cameras or door locks for someone to hack into, and no wiring to mess with. If you decide to smarten up your home even more, most of these brands have a list of other products too.

Do you want to try voice controls? Consider getting a smart speaker or smart display. But you can always use the bulb's app.

Updated February 2022: We've added the Govee Lyra smart lamp and Sengled's classic bulbs to this guide. We've also updated prices throughout.

Special offer for Gear readers: Get a 1-year subscription to WIRED for $5 ($25 off). This includes unlimited access to and our print magazine (if you'd like). Subscriptions help fund the work we do every day.

If you buy something using links in our stories, we may earn a commission. This helps support our journalism. Learn more. Please also consider subscribing to WIRED

The most common philips hue problems and how to fix them

A Word on Smart Light Bulbs

You'll typically see smart bulbs categorized by full color, dimmable white, and tunable white (bright white and warm tone options). All the color bulbs we tried have multiple white and warm settings, so if there's any chance you might want to try out colors occasionally, we recommend going with them. If you're buying lighting for an office or other professional space where pink or blue shades would be frowned upon (or you just want the most affordable bulb), we have basic options listed below.

Setting up a smart bulb is simple. Usually, you only need to replace a bulb and download an app. Make sure to leave the power switch or the wall switch turned on so the corresponding app can control the power instead. You might have to occasionally reconnect the bulb to the app. Most bulbs can be set up separately, but some companies require you to connect a hub to your router. It's not the worst thing, but it can be a nuisance.

Note: You might run into issues using smart bulbs with dimmer switches. Also, the lights we recommend below are not meant to be used outdoors.

Best Smart Bulb

It was hard to pick a favorite because most smart bulbs are so similar, but this was the easiest bulb I've ever set up; it took less than a minute in the Cync app from start to finish. Controlling the bulb is easy, as the app streamlines everything from switching through bold colors and spectrums of white to turning it on and off. You can even set schedules through Scenes. Cync's Direct Connect line of products pairs easily with most voice assistants (not Siri, though!) and you can control them when you aren't home, without needing a smart plug or hub. You can also get a two-pack of bulbs for around $24.

Cync is formerly C by GE, so you may still find products under the latter name. All of those products, aside from the Sol lamp, will continue to work through the new app and get updates as usual.

Works with Google Assistant and Amazon Alexa

Nearly Perfect Runner-Up

I'm a big Nooie fan. The Aurora offers a range of nice hues, with preset themes and the ability to make your own. Its white spectrum could be larger and brighter, but it's enough to satisfy most people's needs. It has regular on/off scheduling, as well as wake-up and bedtime schedules that can dim or brighten the bulb. It's also designed to not overheat, thanks to "special cooling materials," according to Nooie's website. I touched the bulb after it had been on for a while—no burned fingers here.

Amazon reviews from around 2019 for both the bulb and the plug (which I also like) note issues with the app. It has been updated since then, and I had no problems pairing or controlling either device. Nooie says app permissions mentioned in reviews have also been tweaked, and the app no longer requires permission to make calls. (The company says the requirement was there to determine the country the device was in for geo-specific services.) However, this option is a bit more expensive per bulb than the Cync, and it's harder to find from popular stores like Target.

Works with Google Assistant and Amazon Alexa

Best Smart Bulb Kit

It's only natural to see furniture giant Ikea wade into the smart home market. Its Tradfri smart bulb kit is an affordable and easy way to swap the lights in your home. Plus, it includes something you won't find with most of the competition: a remote. Controlling light bulbs from your phone has its perks, but a remote gives you more flexibility. It's small, can turn the bulb on and off, and controls colors and brightness.

To control these lights with your phone, the kit includes a separate hub (or "gateway," as Ikea calls it). It's not as convenient, but it does allow you to connect other optional gizmos to the bulb, like a wireless dimmer or a wireless motion sensor. The kit itself comes with two E26 LEDs, the remote, and the gateway. We've linked to the white-spectrum bulbs below, but you can find color bulbs too. If you can visit an Ikea in person, you'll likely find options that aren't always available for delivery, like pretty vintage-style bulbs.

Compatible with Google Assistant, Amazon Alexa, Apple HomeKit

An Upgrade Kit

The Philips kit is more expensive than the Ikea one, but it's available at a variety of retailers and is compatible with most assistants. It comes with three or four bulbs and a Hue Bridge hub that lets you connect the bulbs to your phone or voice assistant. You can choose many colors and brightness levels, as well as preset scenes to set the mood (or you can make your own). The app includes helpful how-to videos that explain the bulb's extra functions, like using one as a timer (it blinks!).

The hub lets you connect older Philips bulbs as well as other first- or third-party accessories, like the outdoor motion sensor. The three-pack now comes with a smart button that we haven't tried, but it seems similar to Ikea's remote. WIRED contributing writer Boone Ashworth says he's had issues connecting some of the bulbs, but I haven't run into any problems. Go with this if you want to use one system for all your smart home devices.

★ Alternative: If you like the Philips brand but don't want to spend the money on this kit, get the Wiz budget bulbs. We talk more about that below.

Compatible with Google Assistant, Amazon Alexa, Apple HomeKit (via Hue Bridge), Samsung SmartThings

The Philips Hue line is getting a few new products today, the most popular of which is likely to be a new bulb that’s much brighter than typical Hue lights. The new bulb only comes in white — it doesn’t do any fancy color temperature adjustments — but it offers light equivalent to a 100W bulb, whereas the standard white Hue bulb is only a 60W equivalent. Brightness has been a limitation of Hue bulbs, so this could help more people find what they want out of the smart lighting system.

There’s one other key difference to these new bulbs: they come in the slightly larger A21 lightbulb shape, rather than the standard A19 lightbulb shape. For many uses, that likely won’t be a huge issue, but it could be a problem on lamps or fixtures where a normal A19 bulb is already close to the edge of the unit. The new A21 bulbs won’t replace the existing A19 Hue bulbs, but will be sold alongside them. The A21 white bulbs will be available starting in July for $20 each; white A19 bulbs sell for around $15 each. Like the latest A19 bulbs, the A21 bulbs also include Bluetooth support.

The new A21 bulb (left) is wider and taller than the A19 bulb (right), but it’s also much brighter. Image: Signify

Two other products in the Hue lineup are getting upgrades. There’s a new version of the multicolored Hue Lightstrip, called the Hue Lightstrip Plus, which adds Bluetooth so that it can be controlled without a Hue hub. The new model can also be trimmed to size, and the extra pieces can be reattached later with included connectors. There’s also an updated Hue Bloom table lamp that’s supposed to have richer colors and a brighter output. The Lightstrip Plus goes on sale at Target this week for $80. The Bloom lamp launches in late July for $70.

The Philips Hue Bloom Image: Signify

The Philips Hue line, which is made by Signify, has for years been one of the best options for smart home lighting. The line has steadily improved and expanded over the years, as color quality got richer and more options were added. One of the most significant updates has been the addition of Bluetooth to most products in the lineup. Previously, you needed to purchase a small $60 hub, called the Hue Bridge, to communicate with the lights. Now, you can buy the lights and start using them right away over Bluetooth. There are some limitations without the hub — like not being able to control lights from outside your home — but it makes it easier to buy into the product line.

The most common philips hue problems and how to fix them

Smart home devices have quickly changed the way we interact with the world. They include everything from talking microwaves to turning off the lights without moving from the bed. Instead, our lives are now interacting with personal assistants on our smartphones, tablets and computers. We’re locking doors with the touch of a button or using cameras to protect our home even from halfway around the world.

The rise in all this technology is not without its challenges, and chief among them is security. As popular as smart home devices are, they are vulnerable to hackers, which can make user data susceptible to stealing. So what can you do to protect yourself against a smart home attack?

Philips Hue Gets Hacked

The most common philips hue problems and how to fix them

For the most part, you can take action to protect yourself by having a strong password, being smart and not taking unnecessary risks. On the other hand, some smart home device vulnerabilities are simply out of your control.

For example, Philips, manufacturer of the wildly popular Hue smart light bulb, had a flaw discovered by a third-party researcher. So what happened? Essentially, hackers could take control of a Philips Hue light bulb and install malicious firmware. They could then change your bulb’s brightness and color from anywhere in the world. There was little you could do to stop it, and it took a few months for Philips to correct the problem. Unfortunately, this is not an uncommon scenario, and it very well could get worse as smart home products continue to grow in popularity.

Smart Home Cameras Are Extra Vulnerable

Smart home cameras have exploded in popularity and for good reason. This product lineup is an inexpensive way to feel safer in your home – all without spending a fortune. The flip side is that smart home cameras are often the main target for hackers. We have heard all too many stories in the news over the past couple years of baby monitors getting hacked and scaring the who-knows-what out of parents. Often times these cameras are activated without parents ever knowing, only to discover it when someone just starts talking.

So what can parents do? Choosing strong passwords and enabling two-factor authentication is a good place to start. Doing research is especially critical – know exactly what you are purchasing and search online to be sure the company isn’t the source of previous hacks or software flaws.

Outdated Software Can Leave You Exposed

The most common philips hue problems and how to fix them

For millions (and millions) of smart home products, the greatest threat is a lack of software updates. That goes either for the companies that manufacture these products or the users who choose to ignore or are not notified an update exists. Updating software can patch holes that can leave user data exposed and/or allow a hacker to take control. Keeping up to date with all of your smart home product software is critical to staying safe and minimizing your risk.

If the product itself doesn’t have an app or another method to quickly check for software, head to its website to look for more info. This is a simple and easy method to protect yourself and one that requires zero cost for smart home product owners around the world.

So How Do You Stay Safe?

It helps to know right from the start that staying safe from security problems is not a one-step answer. There are a multitude of things you can do to stay safe. As mentioned previously, make sure you have a strong password. This password should have nothing to do with your friends, family, kids, birthday or anything else that can easily be guessed. Alongside a strong password, enable two-step authentication which can make it extremely difficult for a hacker to gain access to your smart home accounts.

The most common philips hue problems and how to fix them

When you are installing devices, keep an eye out for the permissions of each product or service request. Checking the privacy settings can help you see exactly what information is being shared and help you limit those data transfers. It might also help to use a separate, unrelated email with all of your smart home products. Make sure this email has no access to other more personal aspects of your life like bank accounts, medical information, etc.

Of course, the best way to stay protected is to simply do your research. Know which products have a history of security troubles and which ones have been meticulously tested by third-party researchers and are said to be well-protected.

Once you have done all of the necessary research, do not connect these smart home products unless your home Wi-Fi network is running its own security. Do not use the original router login credentials and rename the network to something of your own choosing. These tips might seem obvious, but you would be surprised how many people do not act on them.

There you have it. For all of the smart home product benefits, they can also make for a nightmare if mistreated. The good news is that you can take proactive action to make sure you are protected. Every step you take is one less chance hackers will choose you as their next target.

Signify has just announced two new Philips Hue smart lighting products, plus two tweaks to existing products. The new Amarant linear spotlight can brighten walls outdoors for a bit of contrast, but far more interesting for most folks is the Philips Hue wall switch module, which fixes one of the longest-standing issues with smart lighting: A smart light in a dumb switched receptacle.

The Philips Hue wall switch module is the only non-wireframe bit in that exploded diagram.

In the beforetimes — as all eras before the Philips Hue wall switch module will now be known — if someone flipped off the switch that controlled your smart lighting, that was curtains. You’d actually have to get up, walk all the way over to it, and flip the switch back on for it to work again, lamenting every time-consuming step on your way there and back. Thankfully, that epoch is at an end.

Though the new Philips Hue wall switch module won’t make dumb lights into smart lights, it will make your switch into a smart control itself, which can trigger scenes remotely, and which remote commands can revert. That means the switch it’s wired into can control your lights without interfering with Assistant- or app-based controls. Or, more anecdotally, you can turn the lights back on from the sofa after your Uncle Kevin turns them off accidentally for the thousandth time after you’ve very clearly explained that that switch can’t be turned off because of your fancy lights. (This really isn’t very complicated, Kevin, just don’t touch that one switch.)

The Philips Hue wall switch module is battery powered, courtesy of a coin cell battery, and though it’s rated to last at least five years on a charge, you’ll be taking that switch apart again to replace it once it does die. It’s not a deal-breaker, but it is something to plan around, especially if you aren’t comfortable installing or maintaining something like this yourself — though we can’t imagine it’s too hard to do.

It will be available this summer for those of us in North America and a little earlier in the spring for folks in Europe. Prices vary by market, but we can expect to pay $40 for one or $70 for two here in the US.

If your television suffers from a distorted picture, weird colors, or the dreaded "soap opera effect," these simple fixes can help improve your picture.

The most common philips hue problems and how to fix them

If you haven’t dived into your TV’s menu system, you might be dealing with annoying quirks you didn’t even know you could fix. The default settings on many TVs don’t always offer the best picture, especially when you consider that each video source (cable box, media streamer, Blu-ray player, game system) likely has its own ideal settings that apply. Here are easy fixes to four common picture problems.

Fixing a Squashed, Stretched, or Cropped Picture

Have you ever watched TV and thought that the picture looked a little off? Maybe the people look squashed, or maybe parts of the picture look like they’re disappearing past the edge of the screen. This is a common problem with many TVs, and it’s one you can easily fix.

Picture size is a setting that has many different names on different TVs, but they all do the same thing: Affect how the video signal the TV receives is displayed geometrically on the screen. Ideally, the picture is mapped pixel-to-pixel on the TV, but that isn’t always the case. Sometimes the aspect ratio is off, forcing the picture to be stretched or cropped. Other times the TV trims the edge of the picture to fit broadcast formats. When this happens, you need to fix the picture size.

The Picture Size setting can be also referred to as Zoom, Wide, Aspect Ratio, or even simply just Picture. Check your TV’s settings menu for any item that sounds like one of those terms. If you aren’t sure if it’s the right selection, check what options are available, and look for Zoom, Stretch, Wide, or 16:9. Those options indicate you’re looking at the right setting. They also mean you’re looking at the wrong options to get the best picture on your TV.

For any modern game system, media hub, cable box, or computer that outputs at 1080p (1,920 by 1,080) or 4K (3,840 by 2,160), you want your TV to display the signal pixel-for-pixel if it’s an option. In the Picture Size menu, select Direct or Just-Fit. This will tell your TV to show off any video it gets from your connected device as it receives it, without stretching or cropping anything. This simple option can fix any weird distortion you see when you’re watching TV.

If the pixel-for-pixel mode doesn’t help (especially if you use an older, pre-HD video source connected through composite or component inputs), try the 16:9 and 4:3 settings. Older game systems and DVD players output at a 4:3 aspect ratio, and they look better pillarboxed on modern TVs with black bars on either side to keep that ratio.

If you connect a computer or some other devices to your TV, you might experience another problem: overzealous overscan. Before digital TV was broadcast, TV signals transmitted more of the picture than was intended to be shown on the TV. This extra frame of picture is known as overscan, and TVs are designed to trim it off. Some TVs still cut off overscan, and when they connect a video source they don’t quite know how to handle, that’s what they do. We’ve seen this often on Samsung TVs when connecting PCs to them. If changing the picture size leaves you with a picture that appears to be cut off at the edges, you’re dealing with overscan. Look through your TV’s menu system for a separate option called Overscan. It will likely be near the Picture Size option in the menu, but it could appear anywhere (including the Advanced Settings). Set Overscan to Off or Disable and you’ll finally see the full picture.

How to Turn Off the Soap Opera Effect

The “soap opera effect” is a common picture grievance that occurs when movement on the screen looks unnatural. It’s often caused by the TV simulating 60 or more frames per second (fps) when the source video doesn’t provide it. Most movies and shows are displayed at 24 or 30 frames per second. 24fps is the standard frame rate for film, while 30fps is the standard frame rate for produced television.

Many TVs have a refresh rate of 120Hz, or can display up to 120 frames per second. They also often offer image processing features that can make movement appear smoother to match that frame rate, or even simulate higher frame rates.

These features are effective at making a 24 or 30fps video look very smooth. The problem is they make the video look too smooth. It appears unnatural and jarring, resulting in the soap opera effect. They can be nice when you’re watching sports or playing video games, but for most movies and TV shows, they just make everything appear weird, like you’re standing behind the camera and seeing exactly what it sees.

The solution is simple: Turn off motion smoothing. That’s it. Just because a TV has a 120Hz refresh rate doesn’t mean you need to use it. Disabling motion smoothing features will stop the soap opera effect. Movies will look like movies and TV shows will look like TV shows again.

Putting your TV in the Theater or Cinema mode might turn off those features automatically, but if it doesn’t you’ll need to disable them manually. Read our guide to turning off motion smoothing to find out where the setting is buried in the menu systems of current LG, Samsung, Amazon Fire TV, Android TV, and Roku TV televisions.

What to Do If the Picture Is Too Dark

Have you ever noticed the picture on your TV looking brighter or dimmer depending on the time of day? That’s likely due to a power-saving feature that’s the bane of cinephiles everywhere: the light sensor. Many TVs have ambient light sensors that adjust the brightness of the picture on the fly, based on whether the room it’s in is bright or dark. It sounds handy on paper, but it means you can’t ensure consistent control of the TV’s brightness yourself.

You can keep direct control over your TV’s brightness by turning off the ambient light sensor. This setting can be hidden in several different areas of your TV’s menu system, depending on the interface. For Android TVs, it’s a setting found in the Backlight menu of the Picture settings. On LG TVs with webOS, it’s in the Energy Saving menu. Disabling any setting that says Ambient Light or Intelligent Sensor will turn off the feature. You might also have to switch picture modes to make sure it stays off—and steer clear of any Automatic Power Saving (APS) picture mode, since it will also automatically adjust your TV’s brightness and often err on the side of dimmer.

For more precise control, you can also disable any energy-saving features on your TV. These don’t necessarily use light sensors, but they do tweak the TV’s backlight to save electricity. Look for any Power Saving, Energy Saving, or Eco setting and set it to Low or Off. Then you can adjust the TV’s backlight manually to suit your tastes. Of course, this will result in your TV using more power unless you prefer looking at a dim picture; depending on the the type of the panel, and the picture mode, a 65-inch TV can consumer anywhere from 80 to 300 watts under normal viewing conditions.

The most common philips hue problems and how to fix them

Larry Campbell is an electrical contractor with 36 years of experience in residential and light commercial electrical wiring. He worked as an electronic technician and later an engineer for the IBM Corp. is a member of The Spruce Home Improvement Review Board.

  • Pin
  • Share
  • Email

The Spruce / Kevin Norris

  • Working Time: 1 – 3 hrs
  • Total Time: 1 – 3 hrs
  • Skill Level: Advanced
  • Estimated Cost: $20

You depend on your lights to provide you with solid, uninterrupted illumination. So, a flickering light bulb can be annoying, distracting, and even unsafe. Once you trace the cause of the flickering bulb, many solutions are low-cost and simple to implement.

What Causes Light Bulbs to Flicker

Loose Bulb

With flickering light bulbs, the obvious first step is to retighten the bulb. Over time, even the best light bulbs can slowly unscrew or give way somehow, especially bulbs near areas of vibration. Ceiling light bulbs on first-floor ceilings can be shaken due to foot traffic on the floor above.

Often, the bulb itself does not unscrew—instead, the hot tab in the base of the socket has given way slightly and is not fully making contact, which causes the light to flicker.

Loose Outlet

Power outlets that service table or floor lamps can cause the bulb to flicker. While the bulb itself may be in good condition, the power source wavers. The cause of this is usually an outlet whose internal metal contact blades have become worn or a loose connection where the wire connects to the outlet.

Faulty Light Fixture

Because they have no moving parts, light fixtures can last for decades. But eventually, time can take a toll on light fixtures as the center hot tab loses tension. Ceiling leaks, foundation shifts, and constant temperature spikes in the attic, too, can affect light fixtures. Also, some light fixtures simply are faulty from the start.

Faulty Dimmer Switch

Dimmer switches are especially prone to causing flickering light bulbs because flickering is how dimmers work. Turning a dimmer up or down isn’t like gradually turning a water tap on or off. Instead, a dimmer changes the voltage waveform before it enters the light. It’s a flicker that passes so quickly that the eye cannot discern it. Applying more voltage to a dimmer switch than it was designed for is a major cause of dimmer switch failure. Dimmer switches can also fail when a user is trying to dim a CFL or LED bulb that is not intended to dim or when a dimmer made for use with incandescent bulbs is used on a non-incandescent bulb.

Mismatched Dimmer Switch

LED lights are a great advantage to homeowners over earlier incandescents and CFLs due to their bright light, long service life, and cool operation. But when an LED bulb is matched up with a dimmer switch originally designed for use with incandescents, flickering can occur.

Loose Wiring

Cables lead from the electric service panel (circuit breakers) to the light switch, and along the way anything can go wrong. Cables located in walls are generally not to blame. As long as they were installed with staples or routed through holes in the studs, these electric cables tend to stay in place.

The problem tends to center around connection points where individual wires within the cable sheathing branch out and are attached to devices or in junction boxes.

Power Demands

Lights often are on dedicated light circuits—electric circuits that have nothing besides lights on them. But when lights share circuits with other devices, lights can often bear the brunt of the larger devices' power demands.

Dishwashers, air conditioners, ceiling fans, bathroom exhaust fans, and televisions are just a few of the appliances that can interfere with the operation of a light that happens to share the circuit. When a very large draw—such as an A/C unit or a furnace—begins, any light on the circuit can flicker or lose brightness.

Troubleshooting a Flickering Light Bulb

  • Loose Bulb: Loose light bulbs are fixed by first turning the bulb slightly counter-clockwise, then turning it clockwise again until tight.
  • Loose Outlet: Outlets are solid-state devices and should not be repaired. Replace the outlet.
  • Faulty Light Fixture: With ceiling lights, the solution is usually not to repair the light fixture but to purchase and install a new fixture. Floor and table lamps can be rewired.
  • Faulty Dimmer: Faulty or damaged dimmer switches should be removed and discarded, then replaced with new dimmer switches.
  • Mismatched Dimmer: Remove the old dimmer switch. Purchase a dimmer switch that is rated for LED lights and install it.
  • Loose Wiring: Loose wiring can be fixed by methodically testing every connection point. If the connection is solid, it can stay. If it is loose, it can be re-connected.
  • Power Demands: Removing the light fixture from the overloaded circuit and creating a fresh circuit is often the cure to this problem.

How to Diagnose a Flickering Light Bulb

  1. Diagnose the cause of a flickering light bulb by starting with the easiest repairs and working toward the more difficult repairs. No matter what else you do, you’ll always want to start by tightening the light bulb.
  2. Check the connection for floor and table lamps. The plug should stay firmly in place with a gentle tug.
  3. With faulty light fixtures, remove the light cover and lightly tap the side of the fixture with your knuckles. The light should not flicker. If it does, the fixture needs to be replaced.
  4. Faulty dimmer switches can be tested by temporarily replacing the dimmer switch with a simple single-pole non-dimmable light switch. If the light works fine with this switch, then the problem lies with the dimmer switch.
  5. Mismatched dimmer switches are difficult to identify by looking at the switch or even the metal housing. Find your switch online and check its specs for compatibility. If in doubt, replace the switch with a compatible one.
  6. Loose wiring is hard to diagnose. Sometimes, wiring is so loose at switches that vibration from your hand can cause the lights to flicker. Otherwise, you’ll need to hunt through the electrical boxes or have an electrician do this for you.
  7. Flickering bulbs caused by power demands announce themselves when the other, larger device turns on. If your lights flicker after the air conditioner or dishwasher turn on, that’s probably the cause.

When a Flickering Light Bulb Signals a Serious Problem

The causes of flickering light bulbs can run the gamut from something as simple as a loose bulb on up to serious issues stemming from overloaded circuits or poor wiring connections along the circuit pathway. Flickering light bulbs can be signs of serious problems that can affect your home and your safety.

How to Install a New Light Fixture

When the underlying cause of the flickering light bulb is a faulty light fixture, replacement is a simple matter.

The most common philips hue problems and how to fix them

Given the right scenario, the Lutron Aurora perfectly solves the smart bulb, dumb switch dilemma—at least when it comes to Philips Hue smart bulbs.

Best Prices Today

The problem with smart bulbs like the Philips Hue series has always been—and will always be—dumb switches. The instant you turn the switch controlling a smart bulb to the off position, there is no way you’ll ever be able to control that bulb with an app, a digital assistant, or anything else until you flip the switch back on.

The Lutron Aurora fixes that issue in an ingenious way—but with some significant caveats. First, it’s compatible only with Philips Hue smart bulbs. So, if you’re lighting your rooms with LIFX, TP-Link, C by GE, or any other brand of smart bulb, the Aurora will do nothing for you. Second, if the switch on the wall that’s controlling your Philips Hue bulbs is anything other than an old-school toggle switch, the Aurora will do nothing for you (unless you’re willing to replace the switch and perhaps tolerate an ugly installation—see below).

The Aurora consists of two components that should take you less than five minutes to install. The first bit is a mounting base that you place over your toggle switch (with the switch in the on position) and then tighten down with a small Phillips screwdriver. Once this mechanical clamp is in place, it becomes physically impossible to turn the switch off. The second element is a rotary knob that snaps on to the base. The rotary knob contains a CR2032 battery (which Lutron says should last two to three years) and a Zigbee radio that talks to your Philips Hue bulbs via the Hue Bridge (or directly to Hue bulbs if you don’t have a Bridge). Once you’ve paired the Aurora with your Hue bulbs, pressing the rotary knob will turn the paired Hue lights on and off, and rotating it will dim or brighten the bulbs.

The most common philips hue problems and how to fix them

[ Further reading: The best LED smart bulbs ] Michael Brown / IDG

The Aurora consists of two pieces: The gray plastic device prevents the toggle switch from being turned off. The white rotating knob snaps onto the gray piece. Push it to turn the bulb on and off, or rotate to dim it.

You’ll configure the Aurora using the Friends of Hue switches menu in the Philips Hue app, where you can assign the switch to a room (provided you created rooms and assigned lights to them elsewhere in the app). You can also choose any Hue lighting scene and assign that to the Aurora, so that the Hue bulbs default to that scene when you press the switch. If you change the lighting scene by another means—using an Amazon Alexa or Google Assistant voice command, for instance—the bulbs will retain that scene value after you turn the bulbs off and turn them on again using the Aurora.

Mentioned in this article

Philips Hue White and Color Ambiance BR30 (Bluetooth + Zigbee)

The most common philips hue problems and how to fix them

If you want to change anything other than brightness (change colors or color temperatures, for example), you’ll need to either use the Hue app or issue a voice command to a compatible smart speaker.

Lutron says a single Aurora can control up to 50 Philips Hue smart bulbs connected to a Philips Hue Bridge, or up to Hue 12 bulbs directly if you don’t have a Bridge. It’s not even necessary for those bulbs to be on the same electrical circuit as the switch you’re installing it on, provided power is available to all those bulbs (i.e., any switches controlling them must be in the on position). For bulbs on multi-way circuits (e.g., a three-way circuit where switches at opposite sides of the room both control power to the bulbs), you can either install an Aurora at each location, or use some other means to ensure power to the socket(s) hosting the bulbs is not interrupted.

The most common philips hue problems and how to fix them

Michael Brown / IDG

You’ll need this type of toggle switch (single- or multi-pole) to install a Lutron Aurora smart bulb dimmer.

The Aurora is not compatible with other Lutron lighting controls, including the Lutron Caséta product line, but that hardly matters. When you’re not using the physical controls on the Aurora itself, you’ll most likely control the Hue bulbs with voice commands or the Philips Hue app anyway.

The Aurora is super-easy to install, and it even has a color LED that will help you troubleshoot if you run into any issues. Since all the switches in my home are of the rocker variety, Lutron helpfully sent a toggle switch along with the Aurora, so I could replace the one controlling the Philips Hue bulbs I wanted to test it with (these were in three ceiling cans in my home theater).

The most common philips hue problems and how to fix them

Michael Brown / IDG

A partially installed Lutron Aurora smart bulb dimmer.

That’s a good workaround if the switch in question exists in isolation, or if the other switches in the same junction box are also toggle switches. Of the 24 switch locations in my home, only two are single-gang boxes and none are toggle style. The switch controlling the Hue lights in my home theater, for example, is in a box with three other lighting controls, and you can’t mix toggle switches with rocker switches and expect to find a cover-plate that will accommodate such an unconventional arrangement.

I Just got the new HomeKit enabled Philips hue bridge and when I try to set up Siri voice control it gives me a message that says ” unfortunately your HomeKit enabled bridge was not found. Make sure the bridge is powered on and correctly connected to your router.” I have searched the Internet for this and can’t find an answer. I bought the starter pack directly from apple

Posted on Nov 6, 2015 9:31 AM

I had this same problem just now. I was following the directions to transfer my old bridge info to the new one. Everything looked (and worked) fine, until I tried to pair my iOS device for Siri usage.

I fixed it by going to Settings > Privacy > HomeKit > Reset HomeKit Configuration. . After the reset, you have to use your camera to link your bridge again using the HomeKit id, but after that Siri was working.

Hope this helps.

Posted on Nov 13, 2015 2:29 PM

Helpful answers

I found a fix on Reddit, might help u too:

[–]fiveoone 2 points 8 days ago

Dec 18, 2015 2:32 AM

There’s more to the conversation

Loading page content

Page content loaded

I had the same problem, and it took a while to figure out a fix. Looks like the Hue app creates a HomeKit entity called Home, and if it is present, the app goes into some undefined state and thinks you don’t have a HomeKit enabled hub. This is what I did:

– kill the Hue app on iPhone

– go to settings -> HomeKit

– click Edit and delete the home named “Home”

– go to “Siri voice control”

Now you should be able to pair the Hub.

Nov 11, 2015 7:35 AM

Unfortunately that didn’t solve my problem.

Nov 11, 2015 9:23 AM

Same issue for me. The above mentioned solution doesn’t work for me either. Anybody successfully solved this??

Nov 13, 2015 1:33 AM

I had this same problem just now. I was following the directions to transfer my old bridge info to the new one. Everything looked (and worked) fine, until I tried to pair my iOS device for Siri usage.

I fixed it by going to Settings > Privacy > HomeKit > Reset HomeKit Configuration. . After the reset, you have to use your camera to link your bridge again using the HomeKit id, but after that Siri was working.

Hope this helps.

Nov 13, 2015 2:29 PM

When I reset the homekit configuration, nothing changes. I never get an option to scan my homekit key with my camera. I never had this option when I opened the app the very first time

Nov 16, 2015 6:11 PM

Try this sequence:

  1. Settings > Privacy > HomeKit > Reset HomeKit Configuration.
  2. Restart iPhone (hold down the power button, slide to power down)
  3. After restarting, go to Hue app and ‘Siri Voice Control’
  4. You should have a button to ‘Pair Bridge’, which then prompts you to scan the Accessory key

Hint (if you can get this far): the Hue app is really bad for HomeKit-related stuff. Download the Elgato Eve app (free) to customize the rest of your house (allows you to set up Rooms and Scenes).

Nov 16, 2015 7:32 PM

I found a fix on Reddit, might help u too:

[–]fiveoone 2 points 8 days ago

Dec 18, 2015 2:32 AM

Wesley, this fixed my issue. I finally have Elgato EVE app and Hue app working together along with Siri voice control working.

Mar 25, 2016 5:07 PM

In case anybody – like me – tried all the tips without success:

Do you own an AirPort Express access point?

I had to change the “Router Mode” (AirPort Utility -> Network -> Router Mode) from “DHCP and NAT” to “Off (Bidge Mode)”.

After that my Bridge was found.

Apr 19, 2016 10:29 AM

That fixed my problem

Sep 15, 2016 10:34 AM

Same problem here. The solution was to connect the hue bridge to the same WLAN as the iPhone is using.

Nov 9, 2016 9:28 AM

I’m having the exact same issue following the recent Hue app update. The problem is, in iOS 10, there’s no option to reset HomeKit config. Anyone know how to do this? Thanks!

Dec 2, 2016 8:25 AM

Make sure you have your Hue Bridge updated. There was a problem with older versions of the firmware but Phillips resolved it.

Dec 2, 2016 8:28 AM

I have the same issue as Adam There is no way to reset home kit on the new ios 10. The bridge is connected directly to the router that my iPhone is connected too and it does not show. I have downloaded other apps like el gato and neither that or home can see all of my lights. the whole thing is render useless any other help please?

Dec 27, 2016 9:23 AM

Zapallin wrote:

I have the same issue as Adam There is no way to reset home kit on the new ios 10. The bridge is connected directly to the router that my iPhone is connected too and it does not show. I have downloaded other apps like el gato and neither that or home can see all of my lights. the whole thing is render useless any other help please?

I’d contact Phillips support and see what you can work through with them.